Service

[Solitaire Events Ltd]

I have found that getting a decent service from companies, especially on the internet to be very hit and miss and for a change had really good service from this company (http://www.shuttlesound.com/)

I recently bought a pair of EV SXA100 active speakers and found one of the thumbscrews that holds the speaker to the stand missing, so after a long search, came across the above company. They emailed me back after a few hours and told me that the screws weren't available until the end of August.

Fair enough I thought, but then I got a phone call at lunchtime today to say they'd found some and as they were only 27p each, they'd send them out for free!

It wasn't the cost that was an issue, it was the fact that I was a new customer to them and they went out of their way to help - something that is seriously lacking in this day and age.

Mark (Poptart) who I bought the cabs from told me that he get's his kit serviced there too - so if you need anything servicing or need to buy anything, give them a call. :)

[Corabar Entertainment]

Great to have some positive feedback for a company - as you say, it does seem to be very difficult to get good service these days so those that do provide it deserve some good press! :)

[dj_ags]

Glad you got a good service Daz :)

However, its a shame that the same cannot be said for Chauvet and their main parts dealer in Nottingham :mad:

I had to contact them regarding a replacement part for the Chauvet Stage Designer DMX Controller. I e-mailed the parts agent in Nottingham, who havn't replied to date :mad: Have any other members on here had the same experience with Chauvet...or is it just my unlucky fortune?

So does anyone know of another company where i can get hold of the replacement part (circled in the picture)

Thanks in advance :)

[pdarnett]

Shuttlesound are the UK Electrovoice dealer, in fact the people manning the Electrovoice stand at dj show north are Shuttlesound employees. Seem to be a great set of people, always reply to phone calls, emails etc.

[st1ngo]

oooh threads being deleted now
how pathetic

[Corabar Entertainment]

No - I received a request from NADJ, actually. So please do not make assumptions. In any event, it was completely off topic

[st1ngo]

So you are now part of the great NADJ hospitality cover up farce.........


Its ok Ive mailed it around enough people already

[Corabar Entertainment]

Every organisation is entitled to have private discussions and communications, and we respect other people and other organisations, and we WON'T get drawn into arguments that do not concern MDD. Now please leave this here, and let this thread get back on topic.

[pdarnett]

St1ngo its only you that thinks its a farce, so can we get back on topic. I'm happy with the arrangement so are NADJ.

[st1ngo]

Hosting Hospitality is not standing around handing out leaflets.

So how can you say that NADJ are hosting this ??

[st1ngo]

Actually its ok ................I'll bring a flask

[Have a disco]

bags bring the sandwich boards with the end is nigh on eh

[pdarnett]

Dave Finlay is the main rep for Shuttlesound, and he knows his stuff. Used to be my celestion rep years ago.

[st1ngo]

but will he buy us a drink ??

[soundtracker]

bags bring the sandwich boards with the end is nigh on eh :teeth: :teeth: :teeth:

[ian8limelight]

Right, BACK ON TOPIC

Good to hear that you had good service Darren. It might be worth creating a thread of companies that we can refer to who members have recommended for good service, etc.

[pdarnett]

Or a directory that we can add to categories such as sound, lighting, insurance, pli etc...

[Corabar Entertainment]

Well we've got the "Useful DJ Links" section (see top of page).... maybe it might be possible to add a 'recommended by' box, so that people can add companies and we know they've been recommended by a member.

[pdarnett]

good idea, lets put shuttlesound up there then