So, in effect, you've NEVER had a contract where the clients have agreed to your T&Cs!
:lol:
(PS: Off to remove that booking form you posted up :whistle:)
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So, in effect, you've NEVER had a contract where the clients have agreed to your T&Cs!
:lol:
(PS: Off to remove that booking form you posted up :whistle:)
Yeah, when you put it like that.
I'll go and work on it.
Oops!
I've just started another thread Charlie as you got me thinking.
I think I cover almost everything on my booking forms but I'd like to see how others go about it.
:lol:
I agree with Martin.
I'd send a quick email stating that you've become aware of a computer error and the T&C's may may not have appeared within their booking form. Apologise for the oversight and let them know that you'll forward them a fresh copy of the form for them to sign.
I definitely would not mention anything about cancellations/refunds etc at this point. No point in panicking the client. Just a friendly email letting them know that you are aware of an error, and the steps you'll be taking to rectify the error for them.