Disco World Ltd

[welby]

I also feel inappropriate to 'report' someone and jeopardise their reputation by starting a thread without having rang back first to find out what happened.

Does not sound like Darren (discoworld) to me.

I rang back today and spoke to Mark and he said he would get Darren to call call me back to explain why he put the phone down on me.

That was over 5 hours ago and no return call.

[Charlie Brown]

Oh dear...

Hope it gets sorted ASAP.

Keep us informed.

[weekender45]

I'm also not too sure if its as simple as the sale of goods and supply of services act, aren't there also other things coming into play with the distance selling and so on?

distance selling clarification
http://www.businesslink.gov.uk/bdotg...type=RESOURCES

But like any customer service, the "customer is king" and if you value their business and want them to return, youlll get it sorted.

[welby]

Just to keep you posted Darren never rang back and I even phoned AVSL for a spare part and they never rang back either even after speaking to Steve their sales manager.

So there you have it - crap service by both! in my opinion.

I received a FREE replacement collar in the post from someone who shall remain anonymous - so thanks to him I now have a working pair of cheap and nasty QTX speaker stands.

Thank you for your interest in this matter.

[Jason]

distance selling clarification
http://www.businesslink.gov.uk/bdotg...type=RESOURCES

But like any customer service, the "customer is king" and if you value their business and want them to return, youlll get it sorted.

Please don't confuse CONSUMER law with this.

When selling to consumers using distance-selling methods you must give them a cooling-off period during which they have an unconditional right to cancel the contract

This does not apply when selling B2B (ie a supplier to a DJ that is a business)
Selling to a bedroom DJ would be to a consumer, but as most of us charge for our time, we're running a business.

Good customer services etc should mean that suppliers mostly do a good job, but this is simply their "good will", and trying to state consumer law when complaining really won't help... (but...IANAL)

[sweetie]

Please don't confuse CONSUMER law with this.

.. (but...IANAL)

I Am Not A Lawyer?