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Thread: Advice needed

  1. #21
    MDD Founder Corabar Entertainment's Avatar
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    So, in effect, you've NEVER had a contract where the clients have agreed to your T&Cs!



    (PS: Off to remove that booking form you posted up )

  2. #22
    Plonker. Charlie Brown's Avatar
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    Yeah, when you put it like that.

    I'll go and work on it.

  3. #23
    Shakermaker Promotions Shakermaker Promotions's Avatar
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    Oops!
    I've just started another thread Charlie as you got me thinking.
    I think I cover almost everything on my booking forms but I'd like to see how others go about it.

  4. #24
    Senior Member BossmanKaraokeDisco's Avatar
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    Quote Originally Posted by Corabar Entertainment View Post
    To those of you saying you've never had to enforce your T&Cs: have you never asked for payment? When? Have you never asked for sufficient room? Power supply? All these things may be covered in Charlie's T&Cs. The idea of having them is to AVOID having to 'enforce' them (ie take legal action) because both parties know what they're doing, so there is no argument.

    People have a tendency to say that they've never had to enforce T&Cs, when they mean that they've never had any arguments, when, in fact, you do enforce your T&Cs for every event.
    Sorry Yes you are correct in what your saying, I was wrong in my post

    When I'm wrong I say I'm wrong
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  5. #25
    MDD Founder Corabar Entertainment's Avatar
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  6. #26
    Admin Shaun's Avatar
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    Quote Originally Posted by funkymook View Post
    I'd send them the T&C's with a brief explanation that they possibly didn't appear with their contract due to a computer error and could they sign and send them back to you as soon as possible.

    I wouldn't mention anything about cancellations, refunds etc unless the situation actually arises, which I doubt it will.
    I agree with Martin.

    I'd send a quick email stating that you've become aware of a computer error and the T&C's may may not have appeared within their booking form. Apologise for the oversight and let them know that you'll forward them a fresh copy of the form for them to sign.

    I definitely would not mention anything about cancellations/refunds etc at this point. No point in panicking the client. Just a friendly email letting them know that you are aware of an error, and the steps you'll be taking to rectify the error for them.

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