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Yeah, when you put it like that.
I'll go and work on it.
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Oops!
I've just started another thread Charlie as you got me thinking.
I think I cover almost everything on my booking forms but I'd like to see how others go about it.
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Originally Posted by
funkymook
I'd send them the T&C's with a brief explanation that they possibly didn't appear with their contract due to a computer error and could they sign and send them back to you as soon as possible.
I wouldn't mention anything about cancellations, refunds etc unless the situation actually arises, which I doubt it will.
I agree with Martin.
I'd send a quick email stating that you've become aware of a computer error and the T&C's may may not have appeared within their booking form. Apologise for the oversight and let them know that you'll forward them a fresh copy of the form for them to sign.
I definitely would not mention anything about cancellations/refunds etc at this point. No point in panicking the client. Just a friendly email letting them know that you are aware of an error, and the steps you'll be taking to rectify the error for them.
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