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Thread: Just a quick Thank You

  1. #1
    Shaun's Avatar
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    Default Just a quick Thank You

    Hi Mike,

    Just wanted to say a quick thanks for the time you took testing out certain features of a product I was interested in. I think you had it out the box on 3 separate occasions trying things for me, and at the end it didn't quite do something I had hoped and you still sounded upbeat even when you thought you had lost a sale..lol.

    I bought it in the end, but I was very impressed with your customer service, especially when faced with an indecisive customer with a hundred and one questions.....and all in an accent that you must have had a hard time understanding. ()

    Anyway, like I said I just wanted to say thanks.

  2. #2

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    Default

    Quote Originally Posted by Shaun View Post
    Hi Mike,

    Just wanted to say a quick thanks for the time you took testing out certain features of a product I was interested in. I think you had it out the box on 3 separate occasions trying things for me, and at the end it didn't quite do something I had hoped and you still sounded upbeat even when you thought you had lost a sale..lol.

    I bought it in the end, but I was very impressed with your customer service, especially when faced with an indecisive customer with a hundred and one questions.....and all in an accent that you must have had a hard time understanding. ()

    Anyway, like I said I just wanted to say thanks.
    I have used Phase One lots of times. The service is first class. I have also been in the shop a few times. Mike is happy to give you as much time as it takes.

  3. #3
    Shaun's Avatar
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    Quote Originally Posted by MikeW View Post
    I have used Phase One lots of times. The service is first class. I have also been in the shop a few times.
    I had a trip down to the midi open day in the store. Mike even supplied me some pies and bottles of juice for the trip home.

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