Firstly I'd like to apologise to those who haven't been able to get in touch with me for a little while. As Scott has mentioned, I've had a couple of health related personal issues, that have unfortunately kept me away from the office far more than I would have liked, and not having as much time to address emails etc. A number of factors have influenced a few of the posts on this thread, which I'll aim to address below.
Unfortunately one of the biggest problems has been that I've dealt with most DJ work personally which has resulted in most clients from this site coming to me directly and not being seen by other staff, which has obviously caused delays when I've not been in the office.
We have also been hit by problems since moving office, regarding BT and our phone lines. We have been assured this will be resolved soon and we are trying to put alternative measures in place, should this ever occur again. Unfortunately we were foolish enough to put our trust in the promises of BT regarding engineer appointments actually being met, and their customer services actioning our requests in a timely manor.
In reference to the problems we had with a member of our staff, this is unfortunately true and we have been experiencing problems from this for a couple of weeks now. Needless to say we have taken action to resolve this, although I'm not in a position to comment further on this at the moment.
We are now getting back on our feet regarding all clients and things are returning to the turnaround times and levels of communication that you've all come to expect from us. Our phone lines are due to be back to 100% from Monday, but if anyone needs to speak to us more urgently, please email:
[email protected] and I will schedule a call with you personally over the weekend. Once again, for anyone who has experienced any problems or delays, I would like to apologise and assure you that we will resolve any issues in the coming few days.
Lee