Or even a misunderstanding? Yes, the good old debate as to whether customers should feed and water us. Inspired by a rant of mine in Another Place, concerning a recent wedding I did. Nowadays, do customers expect that we'll make our own arrangements, do they expect that we'll join the buffet queue unbidden, or simply forget altogether?
One venue I work at sporadically has a small (tiny) function room with a raised area where the Disco and the Buffet co-exist in very close proximity. It's a bit galling at the end of the night to see the grub you've been a foot away from chucked into bin bags and discarded, and you were never even offered any. Do customers simply forget, do they reckon dining arrangements are a matter for us to deal with, or do they expect us to share the buffet without it being offered? ( and how many times have you played background music in the lull during the buffet, and the very instant you decide to pick up the tempo and get busy again, they come up and say " Oh you did help yourself to the food, didn't you? " Grrrrr. ) Would they bat an eyelid if we did help ourselves as a matter of course? ( And I mean tagging on the tail of the queue, not being at the front of the line and taking the clingfilm off ) I remember a very similar function where a member of the Bride's family came to check every half hour that my glass was full, and I was given exactly the same food ( a lovely cold knife and fork buffet ) as the guests.
As I said elsewhere, I'm of a generation where it was de rigeur to offer food and drink of some description to anyone working there. Nowadays, it doesn't seem to happen at most gigs. Should it be incorporated into our contracts? I've seen the riders of some bands, and a cup of tea and a plate of sarnies pale into insignificance by comparison.
I'm not going to put a poll with this, partly because I beleive there are few, if any hard and fast rules. Every one is different. What I'm really after ( and this is the tricky bit ) is an insight into how our customers' minds work. Next week I'll consider something simple, like the Hadron Collider. Over to you folks.