Here's a quandary....

[funkymook]

Most enquiry forms have a 'preferred method of contact' field.

When you get one that states 'by telephone' should you email first to ask when a suitable day and time is to call them?

[wensleydale]

No. Just call them.

[BeerFunk]

I agree, just call them. Within 'business hours' though - not in the evening.

[Jason]

I try to stick to mid-morning, mid-afternoon and early evening (7-8pm) Chances of them being busy at 9am, midday and dinner time is fairly high..
Mind you, I ask if it's convenient to talk when I call.

[funkymook]

I try to stick to mid-morning, mid-afternoon and early evening (7-8pm) Chances of them being busy at 9am, midday and dinner time is fairly high..
Mind you, I ask if it's convenient to talk when I call.

That's why I think a brief email asking when it's convenient to call is OK - then you know when you do you haven't caught them unprepared and you have their undivided attention.

[yourdj]

Hate phones never use them, but perhaps a text too arrange a time
to call if they prefer the phone as they many not be very internet savvy.

"Hi I am .... thanks for your enquiry, when would you like to call you back etc."

No reply then call them LOL.

[Excalibur]

I usually ring landlines between 5 and 7pm, mobiles I may ring during the day. Complete guesswork though.

[musicologydisco]

By phone as asked. They may not want you to email because it may be a surprise and the other person has access to their emails.

[funkymook]

By phone as asked. They may not want you to email because it may be a surprise and the other person has access to their emails.

Surprise? More of a shock if its a wedding!

(good point though)

[Shakermaker Promotions]

Maybe it's worth having something additional on the enquiry form if they state that their preferred method of contact is telephone.
Something along the lines of "Is there a preferred time to contact you?" or something worded better if you know what I mean?