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Thread: Advice please - Paypal sucks.

  1. #1
    Ryu's Avatar
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    Default Advice please - Paypal sucks.

    So.....

    Booking this coming Friday, customer paid deposit, has balance remaining which I contact her about today, She informs me she made payment via paypal.

    I check my paypal and note that no payment has been received.

    She confirms payment has left her bank account.

    So I trace her steps she would have made, and realise that, since she booked me ages ago, she used an old email address to make the payment. Once not associated with my paypal, so there is a balance payment currently sitting in Paypals holding account

    I check out Paypal, they advise for buyer to cancel payment and resubmit to me, correctly.

    I contact customer to say the same.

    Assuming that Im not the victim of a con (I like to see the best in folks, generally)

    If the customer waits until she gets her refund from Paypal, before paying me (which she's entitled to do) I could be looking at 30 days for that refund to happen.

    So....what would you do. Demand she make payment regardless, despite her being out of pocket to double the cost of the booking until the PP gets refunded? Or bite my tongue, and just wait for payment after the booking....weeks after...risky, of course.

    Your thoughts please

  2. #2

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    I'm afraid it's not the customer's fault so you're going to have to wait.

  3. #3
    Disco Dude! DeckstarDeluxe's Avatar
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    I've had people send it to the wrong email address which I do own but never use in communication or on any customer facing material and just had to sign up to paypal and send the money over to a paypal account that is linked to my bank account.

    If she has used some older details then I'm afraid she hasn't done anything "wrong". If it was me I'd ask her if it's ok to cancel and resend but failing that will just have to grin and bear with it.
    The Cheltenham Wedding DJ
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  4. #4
    yourdj's Avatar
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    Just do bank transfers they are free. I used to paypal until i added up the amount per year i was paying!!
    As per Paypal I don't think anyone has done anything wrong assuming the money has left her account and she has actually paid.

    Either way I would just rub it out as your error. I often have people last min who i forgot to remind.
    Forgot one last year for an £800 balance. i decided to ignore it but he contacted me a month after for payment.
    Last edited by yourdj; 17-08-2014 at 05:41 PM.
    Your DJ - Mobile DJ The New Forest, Southampton & Hampshire. Toby
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  5. #5
    Ryu's Avatar
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    Thanks folks, kinda the conclusion I'd reached. Frustratingly, I'd attempted to remove any links to PayPal (as I agree Toby, not worth the 'convenience') within DJIntelligence but they still found the portal containing the old email add.

    Since then, I've had a development which makes me question things... She agreed to cancel and get a refund and has contacted me to say she now has the money back and is able to bank transfer. A refund... From PayPal... On a Sunday... In the space of a few hours?... Hmmmm

  6. #6
    yourdj's Avatar
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    Quote Originally Posted by Ryu View Post
    A refund... From PayPal... On a Sunday... In the space of a few hours?... Hmmmm
    They work 24 hours I thought? Especially on a Sunday as its owned by Ebay, which is its busiest payment time.
    Your DJ - Mobile DJ The New Forest, Southampton & Hampshire. Toby
    https://yourdj.co.uk/

  7. #7
    Ryu's Avatar
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    Quote Originally Posted by yourdj View Post
    They work 24 hours I thought? Especially on a Sunday as its owned by Ebay, which is its busiest payment time.
    Maybe I'm being overly suspicious.... In any case, I shall be a whole lot smilier once I can see the transfer all finalised...

  8. #8
    Dinosaur Excalibur's Avatar
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    Quote Originally Posted by yourdj View Post
    Just do bank transfers they are free. I used to paypal until i added up the amount per year i was paying!!
    I've never accepted PayPal. Hasn't stopped a couple of customers paying that way though! s
    Excalibur. Older than the average DJ.

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  9. #9

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    Add the email address to your paypal account and the funds should appear.
    www.retrodisco.co.uk Mobile Disco and 80s Night Specialists, Devon

  10. #10
    Imagine's Avatar
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    PayPal IS expensive, but it's well known and most people have PayPal accounts.
    I've found that a lot of people still don't like paying by bank transfer for whatever reason. Even then with a business bank account, it costs anyway

    However, last weekend's gig has highlighted a little loophole in the PayPal system to me.....she used my email address instead of going through DJEP, and chose to pay me as a friend rather than a business (didn't realise you could even do that).....net result is there's no PayPal transaction fees.

    Don't know how many times I can get away with that one since PayPal know it's a business account, but nice to get the full amount for once

    As for doing the refund on a Sunday, yes they work 24/7/365. You'll also find that a lot of what they do is automated so human intervention probably never even came into it.

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