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BAD DEBT CANCELLED GIG 10th OCTOBER
Think I am heading for a problem with a registered Charity, unbelievable really.
Signed Contract with simple cancellation clause, cancelled 7 days out with an email--we aren't having the function, no reason given or apology or offer to pay cancellation fee.
Third Customer this year who has taken this attitude. Wots going on?
We invoiced £200 immediately we are owed to get a reply the organiser was away for 7 days.
Phoned and left message please contact us. nothing.
Called the organiser at 9pm one evening as it revolves around a Youth Centre and caught out the offending rude person.
I'll get the treasurer to deal with it when I see them was the answer--hmmm that was 10 days ago.
I get the impression they hope we are going away--very bad move.
I have stayed pleasant and professional BUT I think that's going to end tomorrow.
I'm thinking Small Claims Court ---any suggestions apart from the more obvious ones of legal threats and reporting them to the Charities Commission?
These people appear to have a very bad attitude so before you ask--I'm going for it even if I don't get much back, course I could be wrong AND THE CHEQUE IS IN THE POST,
CRAZY K
ANNOYED OF NORTHAMPTONSHIRE
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Firstly, have you sent a written follow up to the invoice clearly stating what will happen if they don't pay and when it will happen (including details of any fees that will be added to the debt?) If not, do so before you get to small claims. It's also worth following this reminder up with a final demand to show that you are both organised and serious about obtaining payment. It also sounds like you need to address any correspondence to "The treasurer". Be careful and don't visit in person or overdo the phone calls as this could be considered harassment.
Secondly, don't bother with the charities commission, bad debt isn't anything they're interested in. Legal threats would also be empty threats as really your only path is Small claims and anything else you threaten is likely to make you appear unprofessional (and consequently make it less likely that you'll get paid!)
Julian
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EMails carry as much weight as printed letters now. I've been advised to send things recorded delivery in the past, but I now don't bother as people who are in trouble and are used to these processes will never accept or collect recorded letters and you have to bear in mind that if you do go through Small claims, the court documents aren't sent recorded delivery anyway!!
I've gone through small claims three or four times now and won every time. There's more cases where I've followed the process I've outlined and they've paid up before I've got to Small claims. Unfortunately there has been one where I've abandoned them as I've been pretty sure that even if I'd have taken it through Small claims, I'd have been very unlikely to ever see the money.
Getting money out of businesses/charities is usually easier. Getting it out of individuals is harder because they might just not have it.
Julian
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I personally would still send a recorded letter as I see it as more formal. If you didn't pay your phone bill surely they'd send you a letter and a email?
I sent one the other day which only cost £3 or less.
Don't forget you can charge £40 compensation and claim interest. This would cover the cost if postage.
My approach would be:
Send invoice with your payment terms.
Once period stated in payment terms has passed send an arrears notice with interest and compensation included with 14days to settle before submitting to court.
Easy to get wound up and rush things but should it ever be disputed (which would be silly if your contract states cancellation fees) it may reflect badly on you.
I'm currently waiting on a court date myself for a failure to pay with another DJ service. Never been to court so if that goes through it should be fun!... Cannot wait.... Hmmm
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Originally Posted by
DazzyD
I'm on a DJ page on Facebook that has a large number of our colleagues in the US. There is a lawyer on the page who seems to specialise in contract law (any members here that are also on that page may know him by his initials "JJ"
). It would appear over there that they cannot simply include a cancellation fee in their T&Cs as they cannot charge for work not provided. I just wonder how long it will take us to catch up with this way of working, especially with the impending TTIP agreement!
If we do follow the US, then posts like this will become a thing of the past.
Surely that can't be right Dazzy?
Doesn't a Contract to supply a specific service on a particular day at a particular time get looked at differently?
I seem to recall the distance selling regs or whatever they are called specifically recognise this.
Tried cancelling a Thomson holiday and asking for a refund or transfer? I have and they don't want to know 😄😄😄😄
Regarding recorded delivery out of interest it's better to pay a bit more and get a signed for option around £6-£7, by way of proof I have made a Flight delay claim against Monarch Airlines.
Sent recorded delivery March this year--zero, phoned them no they hadn't received it.
Finally got my act together and resent the claim by the more expensive option and on arriving home this evening from a meet with Darren, Angela and Steve ( most pleasant ) BINGO they have acknowledged.
I am taking on board all the comments and will action things in the next few days, any other advice gratefully accepted and thanks for all the help.
ALAN
CRAZY K
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YEE HA
Originally Posted by
CRAZY K
Surely that can't be right Dazzy?
Doesn't a Contract to supply a specific service on a particular day at a particular time get looked at differently?
I seem to recall the distance selling regs or whatever they are called specifically recognise this.
Tried cancelling a Thomson holiday and asking for a refund or transfer? I have and they don't want to know
Regarding recorded delivery out of interest it's better to pay a bit more and get a signed for option around £6-£7, by way of proof I have made a Flight delay claim against Monarch Airlines.
Sent recorded delivery March this year--zero, phoned them no they hadn't received it.
Finally got my act together and resent the claim by the more expensive option and on arriving home this evening from a meet with Darren, Angela and Steve ( most pleasant ) BINGO they have acknowledged.
I am taking on board all the comments and will action things in the next few days, any other advice gratefully accepted and thanks for all the help.
ALAN
CRAZY K
Well its good news for a change--today we got the £200 cheque owing.
Thank you for everyone -especially Angela for advice over this--presented ourselves as Mr Reasonable all the way through by emails.
Sent several deadlines and the last one was by email with a confirmation that a recorded delivery letter followed the deadline if not paid , which would outline the legal process being used to recover the debt.
When the cheque has cleared I will reveal what might have clinched it
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I had a bit of an issue getting payment from a cancelled booking.
However a letter from these guys http://www.debtguard.co.uk did the trick. Payment received within 2 days of sending. All for the princely sum of £2!
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