Al,
I think the "Simple" part of the design brief was the bit that wasn't followed.
You have 14 web pages, and a ton of info to wade through on many of them.
For example, your "packages" page involves loads of scrolling, and if it was on a piece of paper, would be about 7 feet long!
How long will it take people to wade through all that just to get details of the packages available? and how many of them will be prepared to take the time to do so?
I understand you are trying to answer all possible questions, but I think this will be counter-productive, and feel you can give all relevant information with much less content.
For example, my own site only has about 20% of the content of yours, but the vast majority of people who contact me are simply wanting to know about availability. I take it, therefore, that everything else they want to know is on the site.
I also agree that some pics will help to break things up a bit.
Please don't think I'm having a dig, I'm just giving my honest opinion.
After all, Marc J is the website expert, and if he likes it, you MUST be doing something right!