Leap Creative/48 press

[LeapCreative]

Hi Folks,

A part of me was going to let this thread tail off, but I've decided against that and to address quite a few of the points made.

Firstly, I agree entirely on the need for contingency plans and we did in fact have plans in place. Unfortunately they didn't cover 3 or 4 fairly large problems all hitting us at once and we found ourselves fire-fighting just to keep things ticking over. However, as has been rightly pointed out, this has been a learning experience for us, from which we have built a stronger set of contingencies, built a stronger team and ensured that the communications problems couldn't happen again.

A few customers did experience delays, which I have openly admitted were predominantly down to me not being available. I would like to point out at this point that I haven't once used my health as an excuse of any kind, but as context to the reasons behind some of the problems. Unfortunately, as I mentioned in my first post, most clients from here have dealt with me directly and not with any other members of the team, so some projects weren't followed up in my absence. We've since added a preventative measure of shared inboxes to ensure all communications are dealt with swiftly by one of the team.

We are now in the process of catching up on backlogs caused by staffing problems, as we have now taken on two additional developers and another designer. I'm pleased to say that all outstanding projects are due to be completed by the end of this week. I've also been in touch personally with many of the people who've posted in this thread to apologise for the problems experienced and to get things back on track, and will continue to do so until we're completely clear of the recent issues, and have a much stronger business going forward.

Myself and the team are working extremely hard to get things back to normal, and whilst this may not be an overnight solution, we're making very good progress.

Finally, I would like to thank the members who have emailed with good wishes regarding both Leap and myself - it is very much appreciated. Thank you also for all of the constructive comments here - rest assured, they have all been taken on board and acted on.

[Premierpartiesuk]

Hi
Just to say i didnt come on here to cause any issues. I was looking for answers to why i couldnt get hold of leap.

To let you all know i am now in communication with reece and they now have voicemail services so should all be back to normal soon we hope.

Regards
Neil

[yourdj]

Judas

Seems to have done the trick however and hopefully relationships can be rebuilt and the paid work completed.

[jk74]

I tried contacting them to.o I ended up on the phone to orange when I got the no credit message lol Callum at Kalax is doing the work for me now and he seems very professional

[ukpartydj]

show me a businessman who says he hasn't made any mistakes and I'll show you a liar!!

Either a lair or going nowhere fast.
To progress in any field you must take risks, you can be extremely lucky but the higher the stakes the bigger the risk and the more time you need to research the risk.

Back on topic though I do think that Lee / Leap have slipped up here - I've had my own problems last year and I dealt with the workload on hand, instead of replying to quotes I sent a generic message to everybody who emailed saying there would be a delay and left the less important aspects to the last min.
If you cannot deal with the workload you should turn away some work. I gave gigs to other DJ's because I was unsure if I'd provide the level of service my business provides and I think maybe Lee has a lot of work on his plate and he wasn't prepared for the set backs he's experienced.

I hope everything is resolved soon and I'll be in touch soon for a small order.

[Premierpartiesuk]

Hi all
Thought id give you an update on progress with leap or lack of in my case.

I had communication from reece last monday saying that i would have design proofs etc by the weekend and business card design by tuesday.

After countless emails and facebook messages to reece im still awaiting a response.

Has anyone else heard from them in the last week

Regards
Neil

[MikeW]

Hi all
Thought id give you an update on progress with leap or lack of in my case.

I had communication from reece last monday saying that i would have design proofs etc by the weekend and business card design by tuesday.

After countless emails and facebook messages to reece im still awaiting a response.

Has anyone else heard from them in the last week

Regards
Neil

I have used Leap on a number of occasions. The last job that was done for me was last week. I just wanted to say that the service I received was first class. I will definitely be using them in the future. Lee is fantastic to work with and certainly puts the hours in. I have had no problems with the company at all.

[Premierpartiesuk]

Ah
Thanks for your reply. When did you request your job and have you a contact number for lee as none that i have work

Regards
Neil

[MikeW]

Ah
Thanks for your reply. When did you request your job and have u a contact number for lee as none that i have work

Regards
Neil

Hi Neil. It was a very small job, and it was a week or so back. The number I was using was 0161 820 2212

Hope that helps.

[Shaun]

Hi all
Thought id give you an update on progress with leap or lack of in my case.

I had communication from reece last monday saying that i would have design proofs etc by the weekend and business card design by tuesday.

After countless emails and facebook messages to reece im still awaiting a response.

Has anyone else heard from them in the last week

Regards
Neil

Did you manage to contact them Neil?