Customer satisfaction ratings

[rob1963]

Businesses offering services have a customer satisfaction rating.

This is the percentage of their customers who have not complained (regardless of whether the complaint was justified or not), and are therefore satisfied or very satisfied with their service.

It seems that most businesses only publish this figure internally for their staff, but do not make it available to the general public or use it in their advertising, presumably because in most cases it's not as high as they would like.

I remember when I worked in the bank our rating was about 66% against a target of around 70%.

My customer satisfaction rating is very high, so I'm thinking of putting the figure on my website to help sell my services.

Do you think this is a good idea, or can you see a downside?

Opinions please!

:)

[Excalibur]

My customer satisfaction rating is very high, so I'm thinking of putting the figure on my website to help sell my services.

Do you think this is a good idea, or can you see a downside?

Opinions please!

:)

Note to mods, willy waving, please remove. ;) :D

[rob1963]

Note to mods, willy waving, please remove. ;) :D

That's why I didn't mention the actual figure...or you would have accused me of willy waving even more!

[Corabar Entertainment]

Personally, I don't think it's a great idea, and here's why...

Anyone who says they've got 100% rating is either telling porky-pies or hasn't had much experience, and publishing anything less than 100% to a lot of the general public will draw their attention to the 0.1% that weren't satisfied!

[Excalibur]

That's why I didn't mention the actual figure...or you would have accused me of willy waving even more!

If you'd said one percent were happy, I'd have accused you of falsifying the figures to an unnaturally high level! :p
Does my T&C Disclaimer help?
" Please do not complain to the DJ, as a smack in the gob often offends" ;)

[Tom]

I think it's a good idea. I would think of it like a testominal but as a rating. I don't know how you do it maby put this on a testominal sheet when you send one out to the client after the gig or even better, at the gig itself???

[CRAZY K]

I always reckon a reco ( recommendation) from a couple of credible existing customers is the acid test ---

Otherwise it looks like, smells like sounds like :BS:

I think also you could be heading for the compensation/ refund problem that we have discussed on here before. i.e. Not satisfied --

After all if you claim your customer satisfaction is -------(BLANK to keep Excalibur quiet) and you get a room full of zombies who dont like dancing--

Dave had those Saturday night---arent you asking for trouble BECAUSE everyone elses party was brilliant( according to your site) so YOU must have done something wrong--it cant possibly be the customers friends:rolleyes:

Customer is always right :whistle: :whistle: :whistle:

When im pushed to confirm the Party is going to be brilliant I do say--

Unless your friends hate having a good time and have a ball and chain on their ankles--there is a pretty good chance it will all go well--GUFFAW from clients. No guarantees given.

Once you start IMPLYING standards --you are MAKING A ROD FOR YOUR POOR OLD BACK!!!!!!!!

One persons pereception of a good night is not anothers--how many times do I see a post saying no one danced all night and the guests said it was the best night ever--

Serving 10 customers an hour in a Bank and dealing with 100 queries a a day is controllable --entertaining a load of drunks looking for trouble at a Wedding on a hot Saturday night in Nottingham is definitely not so controllable--

Stick to a page full of thank yous from your customers---if you really have to---

JUST MY VIEW

regards

CRAZY K

[Excalibur]

I always reckon a reco ( recommendation) from a couple of credible existing customers is the acid test ---

Otherwise it looks like, smells like sounds like :BS:

I think also you could be heading for the compensation/ refund problem that we have discussed on here before. i.e. Not satisfied --

After all if you claim your customer satisfaction is -------(BLANK to keep Excalibur quiet) and you get a room full of zombies who dont like dancing--
Dave had those Saturday night---arent you asking for trouble BECAUSE everyone elses party was brilliant( according to your site) so YOU must have done something wrong--it cant possibly be the customers friends:rolleyes:

Customer is always right :whistle: :whistle: :whistle:

Stick to a page full of thank yous from your customers---if you really have to---

Not my approach :cool:

JUST MY VIEW

regards

CRAZY K

Makes excellent sense Alan. ( Apart from me keeping quiet. ;) )

[BeerFunk]

Personally, I don't think it's a great idea, and here's why...

Anyone who says they've got 100% rating is either telling porky-pies or hasn't had much experience, and publishing anything less than 100% to a lot of the general public will draw their attention to the 0.1% that weren't satisfied!Spot on, good to see you're as sensible and observant as ever Angela! ;)

[rob1963]

Personally, I don't think it's a great idea, and here's why...

Anyone who says they've got 100% rating is either telling porky-pies or hasn't had much experience, and publishing anything less than 100% to a lot of the general public will draw their attention to the 0.1% that weren't satisfied!

Thanks for your thoughts Angela (and welcome back!).

My rating isn't 100%, and it simply isn't possible to be in business as long as me and have a 100% rating, as there will always be some clients who complain about the most unbelievable things, either because they are trying it on in the hope of getting a discount, or simply because they're idiots.

I've had some of these, although luckily not many.

I'm not sure that I agree that a published figure draws attention to the few percent who are NOT satisfied.

For example I don't think that "8 out of 10 owners said their cats preferred it" draws attention to the fact that 2 out of 10 preferred a different cat food...and that was an ad that ran for many years, so presumably they didn't find it to be a problem.

[Vectis]

My feedback page shows a summary of about a dozen recent gigs, a snippet of the comments given, a small picture of the show plus a scanned copy of the customer's returned questionnaire.

I have a policy of displaying them all, even if not perfect.

Prospective customers can (and do) browse and make up their own minds.

In my booking pack I offer to share the originals with them at the planning meeting, and if, after the meeting, they wish to reconsider, I will refund their booking fee.

It's not happened yet! :o

[Excalibur]

Thanks for your thoughts Angela (and welcome back!)..

Agreed. This is happening too often.:(



I'm not sure that I agree that a published figure draws attention to the few percent who are NOT satisfied.

For example I don't think that "8 out of 10 owners said their cats preferred it" draws attention to the fact that 2 out of 10 people preferred a different cat food...and that was an ad that ran for many years, so presumably they didn't find it to be a problem.


Wahey, absolute cobblers mate! :D Oh my, that felt good typing that. ;)
Seriously, I think that's exactly what it does do.
Once upon a time, my cards carried the legend" Satisfaction guaranteed". Only twice did customers refer to it, and then in a jocular fashion.

[rob1963]

Wahey, absolute cobblers mate! :D Oh my, that felt good typing that. ;)
Seriously, I think that's exactly what it does do.
Once upon a time, my cards carried the legend" Satisfaction guaranteed". Only twice did customers refer to it, and then in a jocular fashion.

I can think of more and more TV adverts that give a percentage of people who said the product worked better than the one they were previously using.

When you think about the money paid to advertising agencies to research & produce adverts, I still need some convincing that giving a satisfaction figure is counter-productive, but I am reading all posts in this thread with interest.

:)

[rob1963]

Once upon a time, my cards carried the legend" Satisfaction guaranteed". Only twice did customers refer to it, and then in a jocular fashion.

That is a completely different thing, though, and I'm not surprised a couple of customers referred to it in a jocular fashion, as "satisfaction guaranteed" is, in my opinion, a ridiculous thing to put on a business card...simply because you can NOT guarantee someone's satisfaction with your service.

There is no way you can always know that what you do will guarantee the customer's satisfaction.

What I'm asking about is completely different to that.

[CRAZY K]

I can think of more and more TV adverts that give a percentage of people who said the product worked better than the one they were previously using.

When you think about the money paid to advertising agencies to research & produce adverts, I still need some convincing that giving a satisfaction figure is counter-productive, but I am reading all posts in this thread with interest.

:)

Honestly Rob I just dont think this is a determining factor for choosing a DJ or Entertainer.

E bay seller--maybe:rolleyes:

Why not refer to all your happy satisfied customers all over Surrey etc and give the impression of a successful, reliable, efficiently run business with a friendly, personable DJ running the event--thats what people want in my experience.

Here I go--writing your website--

Thats my 2p

CRAZY K

[ppentertainments]

Whilst I can see where your coming from Rob, I do not think it is a good idea to put ratings on. There are some people who will expect 100% satisfaction and seeing even 97% or 98% may put them off - just my opinion.
I have never seen the point in people putting likes of 100% satisfaction, 100% reliable or even testimonials for that matter. You are hardly likely going to publisise these figures or testimonials if they were poor - most who are poor would make them up making it completely pointless.

[rob1963]

Honestly Rob I just dont think this is a determining factor for choosing a DJ or Entertainer.

E bay seller--maybe:rolleyes:

Why not refer to all your happy satisfied customers all over Surrey etc and give the impression of a successful, reliable, efficiently run business with a friendly, personable DJ running the event--thats what people want in my experience.

Here I go--writing your website--

Thats my 2p

CRAZY K

Easy Crazy...you've already been responsible for ONE change to my website this weekend!

:D

Thanks anyway - I take on board what you say.

[Corabar Entertainment]

Honestly Rob I just dont think this is a determining factor for choosing a DJ or Entertainer.

E bay seller--maybe:rolleyes: ... and come on, admit it.... how many of us go through the ebay ratings and ONLY read the customers feedback for the ones that weren't positive? I know I do so that I can see whether or not to rely on them (eg if the neutral/negative feedback was all saying 'slow to dispatch goods' I wouldn't be so worried if I wasn't in a hurry).

[BeerFunk]

When you think about the money paid to advertising agencies to research & produce adverts, I still need some convincing that giving a satisfaction figure is counter-productive, but I am reading all posts in this thread with interest.

:)I think people will trust these figures more, because they are aware that the surveys will most likely be carried out by independent surveyors, and everything will be monitored closely by advertising standards etc.

Who is monitoring the mobile disco scene? I think we all know the answer to that! (Disclaimer : This is not an invitation to go off topic, I just think it has a tangent to this topic :) )

[wensleydale]

if you are simply calculating it on the number of complaints received then i suspect you will have many people who have 100%.
it doesnt necesarrilly mean that people are completely satisfied.

i have not had any complaints in the 15 years I have been doing this, and I suspect most others on this site are the same, but I wouldnt say this means that everyone is 100% satisfied.

in summary, i think it would not really mean anything to potential customers, especially as you are monitoring it yourself/

[rob1963]

I think people will trust these figures more, because they are aware that the surveys will most likely be carried out by independent surveyors, and everything will be monitored closely by advertising standards etc.

Who is monitoring the mobile disco scene? I think we all know the answer to that! (Disclaimer : This is not an invitation to go off topic, I just think it has a tangent to this topic :) )

Beerfunk, assuming the customer satisfaction figure is on your site, although there is no reason for everyone to accept that figure, the same can be said about anything else on your site. How do they know ANY of it is true? Especially with some of the ridiculous claims you see like "The most popular disco in xxxx" etc.


if you are simply calculating it on the number of complaints received then i suspect you will have many people who have 100%.
it doesnt necesarrilly mean that people are completely satisfied.

i have not had any complaints in the 15 years I have been doing this, and I suspect most others on this site are the same, but I wouldnt say this means that everyone is 100% satisfied.

in summary, i think it would not really mean anything to potential customers, especially as you are monitoring it yourself/

Thanks for your thoughts Rich.

To be honest, I think you're mistaken in thinking that many people have a rating of 100%, and I'm amazed that you have 100% yourself.

You can probably count the number of discos on this site with a 100% rating on the fingers of one hand, and I think it's incredible that you've never even had a complaint from one of those idiots who complain about the most ridiculous thing.

For example, I did a gig in a pub on Christmas eve a few years ago, and the landlord complained that I was smoking...even though I'd done the same gig the previous year where I'd also smoked.....& he'd loved me that year and booked me straight away for the following year!

Another complaint stated there was one song I played which not many people danced to!

I also had a complaint from someone who said that I played the wrong version of their first dance...even though he hadn't told me that there were two versions or which version he wanted!

My most recent complaint was a couple of years ago, when the bride sent me an email to moan about the music I had played, and suggested it wasn't very danceable. I sent an email back pointing out that nearly every song I'd played all night had been from the list of requests which SHE had supplied in advance. Needless to say, she didn't come back to me.

Although these four complaints are all unjustified, they still reduce my customer satisfaction rating, as the clients still weren't satisfied.

However, I'm proud to say I've not had a single justified complaint in almost a quarter of a century...something I'm very proud of.

[DazzyD]

Whilst I can see where your coming from Rob, I do not think it is a good idea to put ratings on. There are some people who will expect 100% satisfaction and seeing even 97% or 98% may put them off - just my opinion.
I have never seen the point in people putting likes of 100% satisfaction, 100% reliable or even testimonials for that matter. You are hardly likely going to publisise these figures or testimonials if they were poor - most who are poor would make them up making it completely pointless.

This made me think of a local butcher who has written on his van "Quality Family Butcher". I can't help wondering how many people think "Oh, I'll go to his shop. Much better than the one who has 'Rubbish Family Butcher' written on his van!". I don't think I'd trust someone who calls themselves "Quality".

Rob, I can see where you're coming from but, IMO, I don't think it would be productive. You would need to spend time and effort compiling such a rating and I think people would just see it as "another statistic" and ignore it anyway. And you'd need a yardstick to compare it to. Don't banks compare their ratings against other banks in league-type tables? For it to make any sense, you'd have to compare your rating with other mobile disco operators who aren't actually using ratings so there's nothing to compare you with.

Just my opinion.

[rob1963]

Rob, I can see where you're coming from but, IMO, I don't think it would be productive. You would need to spend time and effort compiling such a rating and I think people would just see it as "another statistic" and ignore it anyway.

Hi Dazzy,

Thanks for your comments...although I wouldn't need to spend much time or effort to compile the rating. I've done 1,600 discos & had 4 complaints.

Therefore I have 1,596 satisfied customers out of 1,600, so 1,596 divided by 1,600 multiplied by 100 gives my customer satisfaction rating, which comes out as 99.75%

However, most people (like you) don't seem to think it's a good idea to put this figure on my site, so it doesn't look like something I'll be taking forward.

[DazzyD]

Hi Dazzy,

Thanks for your comments...although I wouldn't need to spend much time or effort to compile the rating. I've done 1,600 discos & had 4 complaints.

Therefore I have 1,596 satisfied customers out of 1,600, so 1,596 divided by 1,600 multiplied by 100 gives my customer satisfaction rating, which comes out as 99.75%

However, most people (like you) don't seem to think it's a good idea to put this figure on my site, so it doesn't look like something I'll be taking forward.

As I said, Rob, my comments are just my opinion. I don't think that there's a right or wrong answer to this. At times I can be very pessimistic and, if I was trying to book a service which advertised "99.75% of Customers were happy" I'd think that it'd be my luck to be in the remaining 0.25%!

I think if you're serious about this then you'd need to survey every customer that's booked you and ask them to rate their experience with a figure of 1-5 or 1-10 and base your rating on this. Personally, I simply state that I aim to offer "the ultimate entertainment experience" but I know that you can can't please everyone. But I still try to!

[wensleydale]

Thanks for your thoughts Rich.

To be honest, I think you're mistaken in thinking that many people have a rating of 100%, and I'm amazed that you have 100% yourself.

You can probably count the number of discos on this site with a 100% rating on the fingers of one hand, and I think it's incredible that you've never even had a complaint from one of those idiots who complain about the most ridiculous thing.

For example, I did a gig in a pub on Christmas eve a few years ago, and the landlord complained that I was smoking...even though I'd done the same gig the previous year where I'd also smoked.....& he'd loved me that year and booked me straight away for the following year!

Another complaint stated there was one song I played which not many people danced to!

I also had a complaint from someone who said that I played the wrong version of their first dance...even though he hadn't told me that there were two versions or which version he wanted!

My most recent complaint was a couple of years ago, when the bride sent me an email to moan about the music I had played, and suggested it wasn't very danceable. I sent an email back pointing out that nearly every song I'd played all night had been from the list of requests which SHE had supplied in advance. Needless to say, she didn't come back to me.

Although these four complaints are all unjustified, they still reduce my customer satisfaction rating, as the clients still weren't satisfied.

However, I'm proud to say I've not had a single justified complaint in almost a quarter of a century...something I'm very proud of.

But then you get into the ridiculous debate about what is a complaint- its impossible to monitor and track.
if someone says "i dont like this song" is that a complaint or a point of view.

i really cant see the point in it or see the value of it on your site.
sorry.

[Dragonfly]

But then you get into the ridiculous debate about what is a complaint- its impossible to monitor and track.
if someone says "i dont like this song" is that a complaint or a point of view.

i really cant see the point in it or see the value of it on your site.
sorry.

:agree: :agree:

and if the "I don't like this song" came from a guest and not "the paying customer" does it still count as a complaint?

I've never had a written complaint from a customer does that mean i'm 100% too??

apart from this songs rubbish the only complaints i can remember are "you're rubbish you won't do an extra hour for free"

and "you're rubbish you're not doing face painting and baloon modelling with the kids"

neither from the hirer neither in a formal context the latter the hirer was made fully aware that i am a dj not a childrens entertainer and don't do the mentioned things which they stated was exactly what they wanted as everyone had whinged about the loud over the top childrens entertainer the year before.

[soundtracker]

I had a complaint on Saturday night from a little Angel's mother, because I wouldn't play "Casper Slide" at a wedding during the buffet! Despite the fact that I had been told by the B&G, NOT to play any kiddies stuff! The week before I had a complaint from the Hotel, that I had taken up a parking space, and later in the evening, that despite having been offered a £10 note, I refused to play an extra half an hour! My ratings must be plummeting!

[Dragonfly]

hhmmm just a thought ... maybe it's easier to have customer satisfaction than it is to have service user satisfaction???

technically the person that signs the contract is the customer I personally have never had a complaint that i recall from this person??

however when playing their 70 track off the wall obscure playlists i may have had one or 2 from thir guests?? but ...... they aren't customers , they are service users???

[rob1963]

But then you get into the ridiculous debate about what is a complaint- its impossible to monitor and track.
if someone says "i dont like this song" is that a complaint or a point of view.

i really cant see the point in it or see the value of it on your site.
sorry.

Wensleydale, you're missing the point.

Your customer satisfaction rating is the percentage of your CUSTOMERS who do not complain, in other words the people who booked you.

So if some idiot at the event says you're rubbish, that doesnt count, because he isn't your customer.

Therefore, it isn't impossible to monitor & track, it's actually very easy...I have my own figure in my head...and it rarely changes.

However, most people clearly don't think it's a good idea to put this figure on my site, and I'll be going with the majority view.

[Vectis]

How about making a statement or two which suggest good customer satisfaction? Something you could prove if you really had to?

For example, I could state "100% of VectisVibe customers (who bothered to fill in the post-event questionnaire) say we are 'better' or 'much better' than other Isle of Wight DJs they've experienced" or "100% of VectisVibe customers (<disclaimer>) think we offer excellent value for money" ?

[rob1963]

How about making a statement or two which suggest good customer satisfaction? Something you could prove if you really had to?

For example, I could state "100% of VectisVibe customers (who bothered to fill in the post-event questionnaire) say we are 'better' or 'much better' than other Isle of Wight DJs they've experienced" or "100% of VectisVibe customers (<disclaimer>) think we offer excellent value for money" ?

Thanks for the suggestion, but I don't think "100% of VectisVibe customers think we offer excellent value for money" would look too good on my website!

:rolleyes:

[Vectis]

Thanks for the suggestion, but I don't think "100% of VectisVibe customers think we offer excellent value for money" would look too good on my website!

:rolleyes:

:D

Awww... and there was me looking for a bit of cheap advertising :o

[Corabar Steve]

For example I don't think that "8 out of 10 owners said their cats preferred it" draws attention to the fact that 2 out of 10 preferred a different cat food...and that was an ad that ran for many years, so presumably they didn't find it to be a problem.
Ever wondered why they stopped running ads with that tag line? Times change as do people's attitudes. I also think it's a bad idea, as people these days do want a 100% record. Anything less is unacceptable in many people's view. I seriously think you could be shooting yourself in the foot on this one.

[rob1963]

Ever wondered why they stopped running ads with that tag line?

Fair comment Steve, although I've seen plenty of recent adverts which state the percentage of people who think a certain product is better than anything they've used before etc...so there must be some merit in it.


I also think it's a bad idea, as people these days do want a 100% record. Anything less is unacceptable in many people's view. I seriously think you could be shooting yourself in the foot on this one.

Thanks for your thoughts. I must admit that at the time it occurred to me I thought it was a good idea, although others clearly don't agree, so I've already shelved the idea!

[Dragonfly]

Rob James Entertainment - 85% of our discos are spot on??? (figure is purely ficticious)

maybe honest but not sure as has been said that i'd want my wedding to be 1 of the 15 that is fluffed, just don't see the need to put it as a selling point.

[rob1963]

Rob James Entertainment - 85% of our discos are spot on??? (figure is purely ficticious)

85%?

Try 99.75%!

The chances of you being one of the 0.25% is 1 in 400!

It doesn't matter though...as I've shelved the idea anyway!

:D

[Dragonfly]

thats still one a year though rob surely???

[rob1963]

thats still one a year though rob surely???

One a year?

You're joking!

By MY reckoning, 4 complaints in 24 years is one every SIX years!

:D :D :D :D

[wensleydale]

Wensleydale, you're missing the point.

Your customer satisfaction rating is the percentage of your CUSTOMERS who do not complain, in other words the people who booked you.

So if some idiot at the event says you're rubbish, that doesnt count, because he isn't your customer.

Therefore, it isn't impossible to monitor & track, it's actually very easy...I have my own figure in my head...and it rarely changes.

However, most people clearly don't think it's a good idea to put this figure on my site, and I'll be going with the majority view.

well in that case my original comment is correct- i've not had a complaint from a customer in the 15 ish years i have done this.
therefore by your standards it is 100%.

[Solitaire Events Ltd]

Meh, 110% here....:sj:

[Tom]

To go with Rob's original idea, I got an email from *link removed by admin*

Like what is in place for gas, eletrical and plummers as in Corgi but somthing for DJ's.

[Solitaire Events Ltd]

To go with Rob's original idea, I got an email from *link removed by admin*

Like what is in place for gas, eletrical and plummers as in Corgi but somthing for DJ's.

It's nothing like that Tom. Corgi is official - this site is just out to make money by the looks of it.

It also has link s to here and says we are a friend of the site and I've only just heard of them.

[Tom]

I was only saying by what was said in the email. Plus I think this is part of VV but im not sure.

[Solitaire Events Ltd]

I was only saying by what was said in the email. Plus I think this is part of VV but im not sure.

Well let's hope that email addresses have not been taken from here then.

[Marc J]

It also has link s to here and says we are a friend of the site and I've only just heard of them.

The small link at the very bottom of *link removed* this page explains it ;)

[Corabar Entertainment]

Ah! Now HIM I've heard of! :lol:

[Excalibur]

It's nothing like that Tom. Corgi is official - this site is just out to make money by the looks of it.

It also has link s to here and says we are a friend of the site and I've only just heard of them.


I thought You were friends with everybody, Darren? :confused:

:sofa:

[Solitaire Events Ltd]

I thought You were friends with everybody, Darren? :confused:

:sofa:

I am.

I just can't remember Vectis saying anything about this.

[rob1963]

well in that case my original comment is correct- i've not had a complaint from a customer in the 15 ish years i have done this.
therefore by your standards it is 100%.

Yes Wensleydale, your customer satisfaction rate is therefore 100%.

Congratulations!

:D

You might be the only person on this site who has been in business for a reasonable time & not had a complaint.

Enjoy it while you can!

[Corabar Entertainment]

Not specifically referring to anyone on here, but the number of gigs 1 person has done in 10, 15 or 20 years could be vastly different to the number of gigs someone else has done in the same time (eg 1 person gigging once a month and someone else gigging 3 or 4 times a week)

[rob1963]

Not specifically referring to anyone on here, but the number of gigs 1 person has done in 10, 15 or 20 years could be vastly different to the number of gigs someone else has done in the same time (eg 1 person gigging once a month and someone else gigging 3 or 4 times a week)

That's a good point, Angela.

My 4 complaints were from 1,600 gigs...and none of them were justified, so I'm actually very proud of my record.

[Vectis]

I think this is part of VV but im not sure.

Guilty as charged :o



Well let's hope that email addresses have not been taken from here then.

Well I put my hands up to a few for a handful of the regulars I couldn't put my finger on elsewhere. Vast majority via Google and one particularly brightly-coloured listing sites though.



It also has link s to here and says we are a friend of the site and I've only just heard of them.

Apologies - test code made its way into production. Now removed.



Ah! Now HIM I've heard of! :lol:

:cool:



I just can't remember Vectis saying anything about this.

Didn't want to use the forum to discuss as in some ways what I'm doing is similar to MDD. I had knuckles rapped by Steve when I had the "directory beginning with U" in my signature so took the hint :)

Anyone who's been a member of either the generalist "directory beginning with U" or the specialist "directory beginning with N" will know from newsletters and site comments that an accreditation scheme was forthcoming.

I'm guessing this hit the forum as the "directory beginning with U" is now being readied for rollout to the rest of the eastern southern counties now I've finished the first pass on the south west and I've been inviting a few folks to think about joining.

I've mentioned on here a few times that I'm looking to drop the day job and I'd love to develop the entertainment side of the business but organic growth is tightly constrained by the sea :mad: Hence I'm looking for other ways to achieve the same and this is something I think I'm good at.

So I'd like to continue to participate in the forum as usual but without reference to "my other projects" - hopefully that's OK as I like it here :o

[wensleydale]

Yes Wensleydale, your customer satisfaction rate is therefore 100%.

Congratulations!

:D

You might be the only person on this site who has been in business for a reasonable time & not had a complaint.

Enjoy it while you can!

I dont think so Rob- I'd say most do.

But as Angela pointed out I do less events than others on this site, or I could be completely new to it and my satisfaction rating would be 100%

I also think the length of time it has taken you to explain it says how much it will mean to prospective customers.

[Shaun]

100% here too, I've never had a customer complain to me. Now, that doesn't mean every client has been totally happy every time, it just means no-ones every conveyed a complaint to me.

[rob1963]

You might be the only person on this site who has been in business for a reasonable time & not had a complaint.


I dont think so Rob- I'd say most do.

But as Angela pointed out I do less events than others on this site, or I could be completely new to it and my satisfaction rating would be 100%

I also think the length of time it has taken you to explain it says how much it will mean to prospective customers.

I think I explained it pretty clearly in the first post!

Apart from that, I'd be interested to see how many people post here to say they've done over 1,000 discos and not had a single complaint from any of their clients...whether justified or not.

Surely I can't be the only person who occasionally gets booked by idiots who complain because I "played one song that not many people danced to" or played "music that was not very danceable" - when it was virtually all from their own request list!

[Shaun]

Apart from that, I'd be interested to see how many people post here to say they've done over 1,000 discos and not had a single complaint from any of their clients...whether justified or not.

Surely I can't be the only person who occasionally gets booked by idiots who complain because I "played one song that not many people danced to" or played "music that was not very danceable" - when it was virtually all from their own request list!

*raises hand up*

No complaints. Maybe you Southerners just complain more than us easy going Scots? :p

[rob1963]

*raises hand up*

No complaints. Maybe you Southerners just complain more than us easy going Scots? :p

Maybe!

:rolleyes:

[theoloyla]

Maybe you Southerners just complain more than us easy going Scots? :p
I wish to complain about that remark!:) :p

[Vectis]

Well if Rob's on £100k a year (or more, probably, knowing him :D ) and he's working say 4 nights a week and taking a couple of weeks off for a holiday that's £500 a gig. Over 5 hours that's £100 per hour, or £1.67 per minute. No wonder they complain if he wastes £5 of their hard-earned by playing a dodgy song! They could've put 50p in the jukebox and got the one they wanted and pocketed the rest :p

Whereas over the border...

[Shaun]

I wish to complain about that remark!:) :p

And you are well within your Southern rights to do so. :D

(I'll quit now before I get lynched) :o

[theoloyla]

Well if Rob's on £100k a year (or more, probably, knowing him :D ) and he's working say 4 nights a week and taking a couple of weeks off for a holiday that's £500 a gig. Over 5 hours that's £100 per hour, or £1.67 per minute. No wonder they complain if he wastes £5 of their hard-earned by playing a dodgy song! They could've put 50p in the jukebox and got the one they wanted and pocketed the rest :p

Whereas over the border...
Your logic and brain are frightening!:)

[Marc J]

*Maybe you Southerners just complain more than us easy going Scots? :p

I don't know about that, I complain - A LOT. About most things :)

[Shaun]

I don't know about that, I complain - A LOT. About most things :)

You're part Italian...that would explain it. :ph34r:

[Jiggles]

You're part Italian...that would explain it. :ph34r:

:lol: PMSL