PDA

View Full Version : poor hotel management



DJ INDIE
07-09-2008, 11:22 PM
this thread may cover a few others that are around at the moment, please feel free to move it if necessary, thanks...and i may have rambled on a bit...


I did a late(ish) cancellation on saturday - was supposed to be my weekend off, but i was more than happy to work.

firstly arrived at the venue and started to set up in the corner as shown by the duty manager.
with 15mins to the party start the manager and staff came in stressed out and arguing with each other and just started to put 2 huge circular tables (seats for about 12) right next to where Id set up. (and i mean right next to - about 2 inches from the speakers). I explained that no one was going to sit there due to the speaker noise etc (it was a large room, and so needed some volume to fill it)....and the fact they had completely blocked me in the corner, so i couldnt get in and no one could get to me for requests etc.
in the end they decided to use just the one extra table, but it was way too close especially as there was lots of other space in the room.

anywho, the night went well. and i was told by the client that last orders would be 12 oclock.

later on in the night, knowing how some venues work - this was a very large plush city centre hotel - i asked the bar staff what time they wanted the last song playing. they didnt know. ... neither did they know what time last orders were.. which made me worry a bit!

around 11.15 i hadnt seen anyone in charge all night so i went and found the manager and asked what time he would like the music 'off'. 'I dont know' came the reply....i asked him '12? 12.15? 12.30? - 'I dont know - you should have asked this at the beginning of the night....ask the bar staff!!' - i told him I had. I also told him his staff also didnt know what time last orders were, or what time they were working til!! - 'play til whenever then!' came the sharp reply.

so i went and confirmed with the person who had booked me and we decided that 12.30 was a fair time to stop as last orders were at 12.

I called last orders at just before 12, explaining that we had around 30 minutes left etc, so people started to get there last drinks in.

12.10 the duty manager walks past me (first time hed bothered to be in the room all night!) and goes outside for a smoke. never to be seen again.

12.20 the hotel manager walks past and asks me to call last orders. I replied pleasantly that I had around 20 minutes ago. 'well call it louder then the bar is still open and it shouldnt be!' (the 4 bar staff were stood there but no one was queing or even trying to get a drink) ......annoyed i had to reply 'well tell them to close it then!!'

anywho, undeterred id built the night up well and managed to have most of the room on the dancefloor for the last song 'new york new york' - arms round each other you know the score... at 12.25 ....... then half way through the song bearing in mind id tried to find out what time they wanted the music off etc and had spoke to both managers - and this was the last song.... the manager turned all the rooms lights on full mid song almost ruining the effect and wheeled in in the bottle collection bin and started deliberately clattering all the empty bottles about whilst the song was still playing....i couldnt believe it..

the music finished 2 minutes later at 12.30 on the dot. there was no need for his actions at all. (especially as a wedding upstairs went on for another 10 minutes!)


I was annoyed for the client (although she wasnt bothered) but such poor management, could have easily ruined a very expensive party...)

It was yet again a night were somehow the DJ was supposed to run everything......;)

rob1963
07-09-2008, 11:43 PM
I did a late(ish) cancellation on saturday - was supposed to be my weekend off, but i was more than happy to work.

With all due respect, when you took the details of the booking, weren't you given or didn't you ask for the times?


i asked the bar staff what time they wanted the last song playing. they didnt know. ... neither did they know what time last orders were.. which made me worry a bit!

To be honest, I wouldn't ever ask the bar staff what time they wanted the last song playing.

Firstly, it's not their decision to make.

Secondly, I'd always ask someone who is more likely to know, such as the banqueting manager / person running the function.

DJ INDIE
08-09-2008, 12:29 AM
i got given the last orders (12 oclock) from the client - but wanted to know when or if the venue wanted the music off by a certain time,as some venues do. (and clarify 12.00 last orders by the venue - ive had quite a few client/venue differences on this one in the past) this would help me structure the set and bring the night to a decent close too.

i was unable to ask the manager/duty manager etc as they never showed their faces in the room all night from when the party started 7.30pm - i had to go and find them at gone 11pm - up 2 floors, to sort it out, and then got no answer of those either.

the manager then turns up at 12.20 (after being unhelpful) and then asks me why HIS barstaff are still working?!
then he strolls back in 5 mins later and turns all the lights on full midway through the last song, and starts throwing bottles in the collection bin.

point being - the management and staff didnt have a clue what was going on that night, werent helpful, were rude and didnt care about their clients night.

rob1963
08-09-2008, 12:36 AM
i got given the last orders (12 oclock) from the client - but wanted to know when or if the venue wanted the music off by a certain time,as some venues do. (and clarify 12.00 last orders by the venue - ive had quite a few client/venue differences on this one in the past) this would help me structure the set and bring the night to a decent close too.

i was unable to ask the manager/duty manager etc as they never showed their faces in the room all night from when the party started 7.30pm - i had to go and find them at gone 11pm - up 2 floors, to sort it out, and then got no answer of those either.

the manager then turns up at 12.20 (after being unhelpful) and then asks me why HIS barstaff are still working?!
then he strolls back in 5 mins later and turns all the lights on full midway through the last song, and starts throwing bottles in the collection bin.

point being - the management and staff didnt have a clue what was going on that night, werent helpful, were rude and didnt care about their clients night.

In that case, fair enough.

It sounds like the officials at the venue were badly organised, and had a complete lack of communication with each other, the client, the bar staff & you.

:(

Excalibur
08-09-2008, 06:51 AM
In that case, fair enough.

It sounds like the officials at the venue were badly organised, and had a complete lack of communication with each other, the client, the bar staff & you.

:(

Good heavens Rob, exactly the point made in the title of the post. :eek: What a surprise!;) :p

Dragonfly
08-09-2008, 07:06 AM
With all due respect, when you took the details of the booking, weren't you given or didn't you ask for the times?

very probably did Rob but ........... and i have had this several times ........... "we'd like to book you 7pm till 1am please"



arrive at venue


"ok last orders at 11.45pm and music off at 12 please"


what the customer wants and what the venue allows are sometimes 2 very different things !! I personally always check both this avoids any unpleasentness with people who have booked their taxis at 1am!!

rob1963
08-09-2008, 09:26 AM
very probably did Rob but ........... and i have had this several times ........... "we'd like to book you 7pm till 1am please"



arrive at venue


"ok last orders at 11.45pm and music off at 12 please"


what the customer wants and what the venue allows are sometimes 2 very different things !! I personally always check both this avoids any unpleasentness with people who have booked their taxis at 1am!!

I completely agree.

The one thing I always check with an official when arriving at the venue is the finish time, as it's different from what the client puts on my booking form in up to 10% of cases.

When it's not the same, I often find it's about 30 minutes earlier than stated, the reason being the client puts the finish time on the booking form, but this is actually the time when everyone must be out by, which is why the disco must finish 30 minutes earlier.

If the venue tell me to finish earlier than the time on the booking form, I will always speak to the client to put them in the picture.

theoloyla
08-09-2008, 09:37 AM
You have my sympathy. I have to say that I have encountered venue staff who have been as bad. The right hand doesnt know what the left hand is doing and having the lights put up whilst I am doing the last dance is very annoying. It is just staff who dont care. The famous "We've had your money - now clear off" attitude.
I am a little puzzled however when you say the client told you what time to call last orders but you hadnt agreed what time to end. I would expect the client to say what time the function will end and the venue management will dictate the bar hours but like others have said I always cross reference/double check/confirm with client and management on the night anyway.

Excalibur
08-09-2008, 01:06 PM
very probably did Rob but ........... and i have had this several times ........... "we'd like to book you 7pm till 1am please"



arrive at venue


"ok last orders at 11.45pm and music off at 12 please"


what the customer wants and what the venue allows are sometimes 2 very different things !! I personally always check both this avoids any unpleasentness with people who have booked their taxis at 1am!!

Been there, done that. ;) Once had to ferry some customers, and a cake home in relays, due to them ordering taxis for an hour later than the venue would allow.

rob1963
08-09-2008, 01:08 PM
Once had to ferry some customers, and a cake home

I never knew you owned a ferry!

:D

Javlingames
08-09-2008, 03:34 PM
name and shame the hotel i reckon, then forward a link to this website to the hotel manager who needs to realise how unprofessional his staff are....

Larry B Entertainment
09-09-2008, 02:34 PM
12.20 the hotel manager walks past and asks me to call last orders. I replied pleasantly that I had around 20 minutes ago. 'well call it louder then the bar is still open and it shouldnt be!' (the 4 bar staff were stood there but no one was queing or even trying to get a drink) ......annoyed i had to reply 'well tell them to close it then!!'



So what do his staff do on nights they havent got a DJ to call last orders for them ? Stand there all night probably :p