Chasing up enquiries

[rob1963]

This poll was inspired by some posts in a recent thread.

It concerns email enquiries asking for availability, quotes etc which you reply to by email.

If you don't hear anything back, do you chase them up, and if so, when?

[Vectis]

Yes, immediately I receive another enquiry for the same date or after approx 1 week whichever comes first :)

[DazzyD]

Always follow up enquiries. If the client has chosen not to book us then I'll ask if they'd be happy answering a few questions for our market research (the reason they didn't book, what we could have done different that would have made them choose us, etc). That way, we can see if there are ways to improve our service that maybe we hadn't thought of.

[JAMdisco]

I usually give it a couple of weeks, also depends on how soon the booking is though for example, if it's a a short notice disco (less than 4 weeks) I would chase them up in 1 week.

I also ask them why they didn't book me, it's usually due to price. :(

[Solitaire Events Ltd]

And what do you do Rob?

[rob1963]

And what do you do Rob?

Until now I've never chased them up, partly because I thought it might come over as being a bit pushy or even a bit desperate, and partly because if someone is interested enough to want to know more, they'll contact me again anyway...regardless of whether I've chased them or not.

However, my neighbour Wensleydale recently suggested that it's a good idea to chase them up, as some people simply forget to come back to you, and it's possible to pick up the odd extra booking.

After Rich's suggestion, I'd already decided to start chasing people up & see how I get on, but was also curious as to what others did - hence the poll.

[CRAZY K]

This poll was inspired by some posts in a recent thread.

It concerns email enquiries asking for availability, quotes etc which you reply to by email.

If you don't hear anything back, do you chase them up, and if so, when?

I think it looks too much like high pressure selling, which I know quite a bit about.

They get a good sales spiel and a Comprehensive quotation from me outlining why they should book with us complete with vid clips.

If thats not enough to convince them--I move on to the next one.

Its almost certain to be the price thats the issue if you dont hear anything--assuming your proposition looks and sounds professional---

If you have been in Professional selling you will know its a numbers game--you dont dwell --you move on to the next one:D

Some people dont care about the price and want the best--some are the opposite.

By all means do follow ups and if its successful let us us know as it might work-- hey Halifax Building Society on the verge of meltdown allegedly

:eek: :eek: :eek:

Anything is possible

CRAZY K

[One Vision]

I would just allow a couple or 3 days then prompt them, id also setup so they have to click that they have read the email which then send you an auto return email stating they have read the email.

A very handy piece of software is Microsoft Outlook, this allows you to setup auto responders based on calendar events so a set date and time to send courtesy emails out etc.
With this you can also auto send pre-made birthday greetings and merry Chrimbo messages out to your address book contacts and past customers which would also include your business details, so again just giving past customers a gentle reminder of who did their disco etc.

Its as good as your imagination really, unlike spamming your actualy mailing them for a reason.

[CRAZY K]

I usually give it a couple of weeks, also depends on how soon the booking is though for example, if it's a a short notice disco (less than 4 weeks) I would chase them up in 1 week.

I also ask them why they didn't book me, it's usually due to price. :(

Exactly Justin, see my post--

From a motivational point of view--its probably better not dwelling on failed sales--KEEP POSITIVE.

Better to move on as you know very well that as Justin says--99 times out of 100 its price--

I happen to know we charge more that others in our market so its a no brainer.

Where you have a problem is if you KNOW through research your rates, terms and proposition are very competititve and you dont pick up much business.

Then you MAY need to start asking yourself some questions--and in that scenario I would start following up quotes;)

CRAZY K

[rob1963]

Its almost certain to be the price thats the issue if you dont hear anything--assuming your proposition looks and sounds professional---CRAZY K

That's interesting, as my prices are clearly shown on my site.

Most of my enquiries are just asking about availability.

Surely if the price on my website was more than their budget, they wouldn't make the enquiry in the first place?

I'm confused (not that it takes much!).

[DJ INDIE]

Up to now i have never followed up any enquiry unless it was 'half way' to becoming a booking. ie they had enquired, ive replied and they have replied back to the email confirming price and date, but not 100% definitely booked.

if i send a reply and hear nothing - i never follow up. ive given all the info needed in my reply, so i assume theyre not interested.

[Vectis]

if i send a reply and hear nothing - i never follow up. ive given all the info needed in my reply, so i assume theyre not interested.

But email is a fickle thing and just because you've sent doesn't mean it's been received - especially with over-zealous spam filters etc..

I don't bother chasing back phone enquiries but very occasionally when I chase an email query I find someone who claims not to have received the original reply who then goes on to book.

So for the few minutes a week it takes, it pays off. Go for it Rob.

[KaraokeDJ]

I was about to comment but this entry pretty much said what I was thinking...


Up to now i have never followed up any enquiry unless it was 'half way' to becoming a booking. ie they had enquired, ive replied and they have replied back to the email confirming price and date, but not 100% definitely booked.

if i send a reply and hear nothing - i never follow up. ive given all the info needed in my reply, so i assume theyre not interested.

Right now I'd be happy for my phone to ring a few more times and I might start some follow-ups to see if it makes any difference. It may do. But if the phone don't ring, I can't reasearch anything...

[rob1963]

So for the few minutes a week it takes, it pays off. Go for it Rob.

I will be Vectis.

[DJWilson]

I would chase up after 4-5 days incase I get asked for the same date by someone else.

[Danno13]

First come, first served for me. I only generally chase up the leads that sound hopeful i.e. nice venues, or interested in other services. I'd never leave the PC if I chased all the others too!

[CRAZY K]

That's interesting, as my prices are clearly shown on my site.

Most of my enquiries are just asking about availability.

Surely if the price on my website was more than their budget, they wouldn't make the enquiry in the first place?

I'm confused (not that it takes much!).

Not that simple Rob.

Many people have asked about my availability for Weddings, had a quote, prices, vid clips everything--then ask again if im available by email

AND THEN

























NOTHING!!!!!!!!!!!!

There was the bride who even gave me the go ahead, where do I sign, all the basic details but some of it was missing--I never did get the rest of the info so I told her I couldnt go ahead without it---never heard another word.

I really cant be a....d to bother with asking them why---some people have strange decision making processes which bear no realtionship to logic or sense.

I had a bloke arguing over £25 on my price for a big Wedding at an upmarket Hotel--stuff them!

CRAZY K

[KaraokeDJ]

There was the bride who even gave me the go ahead, where do I sign, all the basic details but some of it was missing--I never did get the rest of the info so I told her I couldnt go ahead without it---never heard another word.

I really cant be a....d to bother with asking them why---some people have strange decision making processes which bear no realtionship to logic or sense.

I had a bloke arguing over £25 on my price for a big Wedding at an upmarket Hotel--stuff them!

CRAZY K

It's nuts when that happens and I agree that some people are not worth 'chasing'. I do think it comes down to money 9 times out of 10 and trying to get you to knock off £25... :eek:

I wonder if these same people ask the vicar to reduce his price? Or for the bar to reduce the price of booze? Or the brides hairdresser... etc., etc.,

That sums up why I very rarely chase a lead once they've heard everything but still don't book. They will, most likely, book with a lower priced DJ or another DJ in the same price bracket as me who was a better salesperson.

[Penfold42]

Don't chase....''If they want you they will come.''

:D

[KaraokeDJ]

Don't chase....''If they want you they will come.''

I totally :agree: Tony!!!

[Shaun]

I don't chase up enquiries. I provide the quote, then move on. The ones that are interested get back in touch.

Let us know how you get on, Rob.

[Tony Scott]

Don't chase....''If they want you they will come.''

:D


I totally :agree: Tony!!!


I don't chase up enquiries. I provide the quote, then move on. The ones that are interested get back in touch.



Same here........most of my enquiries turn into bookings the only exception is anything that comes via Yellow Pages, they usually enquire on price so I get the "I'll call you back" bit unless they are desperate, last minute enquiries. :D

[Andy Westcott]

I always chase up enquiries where I have given a quote, usually 2 - 3 weeks after.

Not to try to grab work, but rather to ensure the person hasn't misunderstood and assumed they've booked me, when they haven't. I do make the booking process clear, but still some people seem to be a little absent-minded.

Looking at my records, 4 out of 6 'chases' (That's all since April) resulted in bookings, as they had simply forgotten to get back to me in that time. Of the other 2, one didn't reply, the other had found someone else cheaper (!), although 4 weeks ago did come back as they had changed their mind and decided to book me.

The vast majority of my e-mail enquiries result in a booking without the need for 'chasing'.

[CRAZY K]

I always chase up enquiries where I have given a quote, usually 2 - 3 weeks after.

Not to try to grab work, but rather to ensure the person hasn't misunderstood and assumed they've booked me, when they haven't. I do make the booking process clear, but still some people seem to be a little absent-minded.

Looking at my records, 4 out of 6 'chases' (That's all since April) resulted in bookings, as they had simply forgotten to get back to me in that time. Of the other 2, one didn't reply, the other had found someone else cheaper (!), although 4 weeks ago did come back as they had changed their mind and decided to book me.

The vast majority of my e-mail enquiries result in a booking without the need for 'chasing'.


Good luck to you--I doubt if Rob will be that successful;)

CRAZY K

[rob1963]

Let us know how you get on, Rob.

Will do.


Good luck to you--I doubt if Rob will be that successful;) CRAZY K

Not successful?

I'm one of the minority on this forum who make a good living from the entertainment industry without employing others or having a daytime job!

;)

Edit: Now I just need to work out the wording for my chaser emails.

[Marc J]

But email is a fickle thing and just because you've sent doesn't mean it's been received - especially with over-zealous spam filters etc..

I don't bother chasing back phone enquiries but very occasionally when I chase an email query I find someone who claims not to have received the original reply who then goes on to book.

So for the few minutes a week it takes, it pays off. Go for it Rob.

:agree:

For those of you who don't chase after an emailed quote, there are 100 possible reasons (OK, slight exaggeration) for the recipient not reading your email. The easiest simple sa***uard is to request a "read receipt" when sending. Some people disable read receipts (I do!), and some webmail clients don't send them, and so this will only tell you if someone has read it, not getting one doesn't necessarily mean it hasn't been read.

Where's the harm in a quick phonecall, even just to ask if they got your email?

EDIT: What's wrong with s a f e g u a r d :confused:

[CRAZY K]

Will do.



Not successful?

I'm one of the minority on this forum who make a good living from the entertainment industry without employing others or having a daytime job!

;)

Edit: Now I just need to work out the wording for my chaser emails.

NO NO NO NO NO NO NO!!!!!!!!!!!!!!!!!

Not as successful in getting a large percentage of actual bookings from following up previous quotes:D :D :D

CRAZY K

[rob1963]

NO NO NO NO NO NO NO!!!!!!!!!!!!!!!!!

Not as successful in getting a large percentage of actual bookings from following up previous quotes:D :D :D

CRAZY K

But if I DID, I'd not be able to take them on anyway (unless they were all on Fridays, of course)...as I already work every Saturday throughout the main wedding season.

:)

[CRAZY K]

But if I DID, I'd not be able to take them on anyway (unless they were all on Fridays, of course)...as I already work every Saturday throughout the main wedding season.

:)

Right--

Strategy--follow up all quotes as long as they are not Saturdays in your busy period.

I guess that wont take long :D

CRAZY K

[Vectis]

But if I DID, I'd not be able to take them on anyway (unless they were all on Fridays, of course)...as I already work every Saturday throughout the main wedding season.

:)

Fair enough, but you could pass out the dupes to your mates who in turn might throw you a few Fridays?

[KaraokeDJ]

Where's the harm in a quick phonecall, even just to ask if they got your email?

All well and good if they send a phone number in the email. Many don't. And the ones who don't provide a phone number, depending on the quantity (and quality) of the info they provide, I often won't even reply to.

It infuriates me when people hide behind an email address - it suggests they do not want a one-to-one discussion which prevents us from asking all the questions we'd like to ask.

[rob1963]

follow up all quotes as long as they are not Saturdays in your busy period.

I guess that wont take long :D

CRAZY K

Long?

No...probably a couple of minutes a year!

[Vectis]

It infuriates me when people hide behind an email address - it suggests they do not want a one-to-one discussion which prevents us from asking all the questions we'd like to ask.

Some people don't like approaching strangers especially when shopping for a service for the first time, as many young couples will be doing.

Also, some people don't want the hassle of hard-sell - and let's face it, this industry's reputation is only one up from Arfur Daley and Del Boy Trotter...

[Shaun]

EDIT: What's wrong with s a f e g u a r d :confused:


Good question..lol. I though it first you might have mistyped it s a f a g u a r d. But you didn't. Silly filter.

[theoloyla]

Fair enough, but you could pass out the dupes to your mates who in turn might throw you a few Fridays?

Youre assuming he has mates!:)

[CRAZY K]

All well and good if they send a phone number in the email. Many don't. And the ones who don't provide a phone number, depending on the quantity (and quality) of the info they provide, I often won't even reply to.

It infuriates me when people hide behind an email address - it suggests they do not want a one-to-one discussion which prevents us from asking all the questions we'd like to ask.

The simple answer is a quote responder which asks all the questions and if they dont answer all the questions you want answering ---they cant send the quote request.

Very easy to set up and cost effective.

I dont ask for a phone number because I believe people who WANT to use email or responders dont want phone contact initially---otherwise they ring you or put their number on the quote request OR ring you after they have seen your quote details---happens all the time here.

To put people at ease on phone calls I always use the expression--
well thats the quote theres no pressure so you have a think on that and if you want to book my names xxxxxxx ring me back--

BUT

dont leave it too long though if your interested:D :D :D

The internet can be very impersonal--you just have to make it work for you.

Marc J has taken over my quote responders and they work well.:thumbs_up:

CRAZY K

[Penfold42]

I had a customer chase me today.....
http://www.comedynightout.co.uk/mediac/400_0/media/duncan.jpg

....so, he's now sent the contract and deposit.....:D

It deos work....:)

[rob1963]

After Rich's suggestion, I'd already decided to start chasing people up & see how I get on, but was also curious as to what others did - hence the poll.

To update this thread, I've just chased up my 6 most recent enquiries.

I will report on the results in due course.

:)

[CRAZY K]

To update this thread, I've just chased up my 6 most recent enquiries.

I will report on the results in due course.

:)

Dont tell me---

they are thinking about it;)

CRAZY K

[rob1963]

Dont tell me---

they are thinking about it;)

CRAZY K

Give them a chance Crazy...I only sent the chaser emails about an hour ago!

:D

[Shakermaker Promotions]

I was going to start another thread and then realised this one was still going. I had a classic about half an hour ago.

About 10 days ago I had a call from the VUE Multiplex Cinema in Basingstoke. They have hired the function room at my local pub (where I DJ a lot) and the pub passed on my number as they are after a DJ. Apparently, they met all of their targets and the management have decided to throw them a party etc... The girl on the phone mentioned that I had come highly recommended and we spoke for about 20 minutes on the phone about their ideas etc... They want to do a kind of 'Oscars' theme with fancy dress and awards and wondered if I would be able to compere the awards, raffle etc too. "No problem" I said. I also went through some other ideas and she sounded very interested. She actually said "You have been the best and most helpful so far so I am sure I will be back to you either later today or tomorrow" (this was 10 days ago). The function was booked for Tuesday 30th September and the duration is 7.00pm - 11.30pm. I gave them a good price being midweek and just down the road and thought it was a nailed on booking.

Anyway, I didn't hear anything that evening so assumed I would hear the next day....I didn't. Rather than call her, I emailed her firstly just asking "Hi, I wondered if it would be possible for you to let me know if you would like to confirm the booking on 30th September with reference to our telephone conversation"....etc etc... I didn't get a reply and wondered if I had jotted down the wrong email address or something? So, I ended up calling her. I had to leave a voicemail and about 20 minutes later a guy called back and told me that she was now on holiday for 2 days and that he would pass on my message. He also apologised for her not getting back to me. I emailed again on the day she was due back and still didn't get a reply so it was then that I decided not to pursue the booking any further.

I went to the pub last night and mentioned it to the manager. She said that the girl had been in to pay a deposit for the function room. I said I only had a works number for her and the manager said that she would call her for me to ask about the Disco Entertainment. The reply she got was that they had decided in the end to take their own CD player / I-Pod to save on money. I just laughed and said "Nice of them to tell me".

So, I think chasing up enquiries is a good thing but not too much. I wasted time and effort on someone who didn't have the courtesy to get back to me yet sounded very very interested on the phone.

[CRAZY K]

Give them a chance Crazy...I only sent the chaser emails about an hour ago!

:D

Oh I thought it was phone calls :confused:

Cant see much happening on email:(

CRAZY K

[rob1963]

So, I think chasing up enquiries is a good thing but not too much. I wasted time and effort on someone who didn't have the courtesy to get back to me yet sounded very very interested on the phone.

I completely agree Gary.


Oh I thought it was phone calls :confused:

Cant see much happening on email:(

CRAZY K

I'll have to wait & see, Crazy.

I had phone numbers for most of them, but they had all given their reply preference as email, which is how I originally replied to them.

I therefore felt it would be wrong to use the telephone to chase them up.

As for whether I get any responses, only time will tell.

:)

[Shakermaker Promotions]

Sometime last year I spent all day emailing about 200 couples who had been to a wedding fayre and put their names down for information with a friend of my wife's who supplies wedding stationary. I had their names and addresses and also email addresses. The email I sent just stated who I was and what I did and asked that if they were interested in me sending them some information, to let me know. Out of all of the emails I sent, I got about 20 back and of those 20, around 50% of them were quite narky and asked me politely to take them off of my mailing list (I didn't have a mailing list). I put it down to people not wanting to be hounded and them probably seeing my email as spam mail. I decided that I wouldn't do it again so I deleted them all and have not even thought about chasing them up.

[rob1963]

Just had an email back in response to the first of my email chasers.

The client simply told me she had already booked with another DJ.

I replied thanking her for letting me know.

One down, five to go!

:D

[wensleydale]

Sometime last year I spent all day emailing about 200 couples who had been to a wedding fayre and put their names down for information with a friend of my wife's who supplies wedding stationary. I had their names and addresses and also email addresses. The email I sent just stated who I was and what I did and asked that if they were interested in me sending them some information, to let me know. Out of all of the emails I sent, I got about 20 back and of those 20, around 50% of them were quite narky and asked me politely to take them off of my mailing list (I didn't have a mailing list). I put it down to people not wanting to be hounded and them probably seeing my email as spam mail. I decided that I wouldn't do it again so I deleted them all and have not even thought about chasing them up.

but thats completely different to what rob is talking about- he's only emailing people who have contacted him first.
its amazing how many people i re-contact who are still thinking about it or have even forgotten and moved onto another bit of the planning.

[Shakermaker Promotions]

Yes, I know that but I thought I would add it to the topic. I've mentioned before the way I go about chasing up enquiries and more often than not I get the same reply as the one Rob has received. It's a shame that it can't be done but it would be good in an ideal world if they could tell you WHY they decided not to go ahead with us. I know it doesn't happen but it would be good to know why especially when (as I mentioned a while back) someone has recommended you yet they decide not to go ahead.

[wensleydale]

Yes, I know that but I thought I would add it to the topic. I've mentioned before the way I go about chasing up enquiries and more often than not I get the same reply as the one Rob has received. It's a shame that it can't be done but it would be good in an ideal world if they could tell you WHY they decided not to go ahead with us. I know it doesn't happen but it would be good to know why especially when (as I mentioned a while back) someone has recommended you yet they decide not to go ahead.

why not ask- i always do if someone says they have booked someone else.

people usually dont mind telling you.

in my case its usually price.

[CRAZY K]

Just had an email back in response to the first of my email chasers.

The client simply told me she had already booked with another DJ.

I replied thanking her for letting me know.

One down, five to go!

:D

Cilla Black





















SURPRISE SURPRISE ROB CHUCK!!!!!


CRAZY K

[rob1963]

Cilla Black

SURPRISE SURPRISE ROB CHUCK!!!!!


CRAZY K

:rofl:

[wensleydale]

Cilla Black





















SURPRISE SURPRISE ROB CHUCK!!!!!


CRAZY K


are we to take it that you think follow up emails are a complete waste of time then crazy?

[rob1963]

I've just received the second reply from the six email chasers I sent yesterday.

Here is a copy:

Sorry for not getting back to you sooner. Yes, we would like to book you for the 16th. Sorry for leaving it until the last minute. Am at work at the moment so have to be brief, but please let us know how to procced from here.
Thanks
Pete

:jawdrop:

[Danno13]

I've been doing this over the last couple of weeks, just as an experiment.

Last week I sent 6 chasers, I could have done more but I ruled out a few as not worth chasing.

1 replied saying they were still waiting to confirm the venue, they hadn't given me enough details to quote. Another replied saying they "no longer needed a DJ"... another said they needed a bit more time to decide, and the other 3 didn't reply, which is odd as they seemed the most hopeful ones based on their venues.

Yesterday I sent 3 more, for enquiries I received the week after those above and haven't received any replies as yet.

[rob1963]

I've been doing this over the last couple of weeks, just as an experiment.

Last week I sent 6 chasers, I could have done more but I ruled out a few as not worth chasing.

1 replied saying they were still waiting to confirm the venue, they hadn't given me enough details to quote. Another replied saying they "no longer needed a DJ"... another said they needed a bit more time to decide, and the other 3 didn't reply, which is odd as they seemed the most hopeful ones based on their venues.

Yesterday I sent 3 more, for enquiries I received the week after those above and haven't received any replies as yet.

Needless to say, I'll now be chasing up all enquiries in future...probably after a week (like most people who voted on the poll said they do).

I'd also like to thank the people who suggested that I start chasing people up.

I've already picked up an extra booking for next year, and even if I get no more, it's still worth it just for the sake of one or two minutes of my time each day.

I'm a happy bunny!

:D :D :D

[Shakermaker Promotions]

Good man!
I think it is always worth it. I chased up one yesterday that I gave a quote for last week for a wedding next June. I got a reply this morning that said they were very interested but wanted to know payment details as her potential husband has just been made redundant. That's a bit of a bummer but I said I would do whatever is easiest for them.

[Danno13]

One of yesterdays just replied.. want to come and see me at a gig (or for me to send them a CD, eh??).. third time this week I've c&p'd the same explanation as to why they can't do that! :bang:

[CRAZY K]

I've just received the second reply from the six email chasers I sent yesterday.

Here is a copy:

Sorry for not getting back to you sooner. Yes, we would like to book you for the 16th. Sorry for leaving it until the last minute. Am at work at the moment so have to be brief, but please let us know how to procced from here.
Thanks
Pete

:jawdrop:

But you would have got the booking anyway ( bit later )

Lets hear you outsell the competition after the client was on the verge of hiring someone else CHEAPER THAN YOU--

Then I would say its a worthwhile exercise.

CRAZY K

[wensleydale]

But you would have got the booking anyway ( bit later )

Lets hear you outsell the competition after the client was on the verge of hiring someone else CHEAPER THAN YOU--

Then I would say its a worthwhile exercise.

CRAZY K

not necessarilly crazy.
and i believe that its perfectly normal to sell my business to people over other discos who are a third of the price I charge.
its all about how you market yourselves and what you bring to the party.
not everyone is just interested in price.


I've just received the second reply from the six email chasers I sent yesterday.

Here is a copy:

Sorry for not getting back to you sooner. Yes, we would like to book you for the 16th. Sorry for leaving it until the last minute. Am at work at the moment so have to be brief, but please let us know how to procced from here.
Thanks
Pete

:jawdrop:

I think we said 5% didnt we Mr James.
Hopefully this will be the first of many.
Work on the email you sent and you can really get it to sound like a "just wanted to know if you had any further queries" email rather than a "chase".

[rob1963]

I think we said 5% didnt we Mr James.

We sure did Rich.

The cheque's in the post!


Work on the email you sent and you can really get it to sound like a "just wanted to know if you had any further queries" email rather than a "chase".

Excellent idea...thanks for the suggestion.

:D

[CRAZY K]

not necessarilly crazy.
and i believe that its perfectly normal to sell my business to people over other discos who are a third of the price I charge.
its all about how you market yourselves and what you bring to the party.
not everyone is just interested in price.
".

ABSOLUTELY:thumbs_up:

But Rob has simply got a booking he was getting anyway.

When I hear he has secured one that WAS going to competition at LESS than his price--or he is able to sell it on the basis of benefits to the client like PAT, PLI, reliability etc because of his follow up---I will be impressed.

Until that happens--Its not changed anything--if they buy you at a higher price--as they do me--great---BUT its going to happen anyway.

The people who are " thinking it over " wont suddenly say--glad you rang im doing it with you because you rang--:confused:

Because people who ask for Internet quotes dont work like that---in my experience.

Anyway carry on with the exercise--dont let me stop you,

CRAZY K

[wensleydale]

ABSOLUTELY:thumbs_up:

But Rob has simply got a booking he was getting anyway.

When I hear he has secured one that WAS going to competition at LESS than his price--or he is able to sell it on the basis of benefits to the client like PAT, PLI, reliability etc because of his follow up---I will be impressed.

Until that happens--Its not changed anything--if they buy you at a higher price--as they do me--great---BUT its going to happen anyway.

The people who are " thinking it over " wont suddenly say--glad you rang im doing it with you because you rang--:confused:

Because people who ask for Internet quotes dont work like that---in my experience.

Anyway carry on with the exercise--dont let me stop you,

CRAZY K



CRAZY K


Maybe not- the type of people who forget to get back to you are the type of people who lose your phone number and there is a possibility that you could not get the booking.

[rob1963]

But Rob has simply got a booking he was getting anyway.

We don't know that, Crazy.

They might have also made enquiries with a few other disco businesses.

If I hadn't chased them up, maybe one of the other companies would have done, and got into conversations with resulted in THEM getting the booking.

In any case, I've got the booking sooner than I would have done otherwise, which means I'll also get their deposit sooner...so I'm still happy & will continue chasing all enquiries.

This afternoon, I was thinking about the number of email enquiries I get, which is probably only a few each week.

Therefore, chasing them up will take no more than a couple of minutes a week. At best I'll get a few bookings which I otherwise wouldn't have got, and at worst I'll get some of the deposits earlier than if I didn't chase...

...so the decision was a bit of a no-brainer, really.

:D