A little bit gutted!

[JAMdisco]

I've just checked when I purchased my amp and speakers as my faulty amp was believed to still be under warranty. I bought them on 2nd April 2008!

I'll be ringing Class-d today to see if they can offer a replacement while mine is being fixed and also to see if they can 'wangle' getting it fixed under warranty (I think it's 1 year warranty - I might be wrong).

Otherwise I may have to go somewhere a little more local (Peter suggested Electromusic at Doncaster - I've had many successful dealings with them in the past).

I'll keep you posted...

[CRAZY K]

I've just checked when I purchased my amp and speakers as my faulty amp was believed to still be under warranty. I bought them on 2nd April 2008!

I'll be ringing Class-d today to see if they can offer a replacement while mine is being fixed and also to see if they can 'wangle' getting it fixed under warranty (I think it's 1 year warranty - I might be wrong).

Otherwise I may have to go somewhere a little more local (Peter suggested Electromusic at Doncaster - I've had many successful dealings with them in the past).

I'll keep you posted...

Erm--you dont need to wangle anything.

Breakdown under 13 months is a clearly unfit for purpose.

I would speak in a friendly but firm manner to the Manufacturer and mention Sale of Goods Act and involving local Trading Standards if you dont get it fixed or replaced FOC.

Thats free of charge in case you thought I was swearing;)

Unless its failed due to misuse, abuse or your negligence it should be fixed or replaced no problem.

READ HERE

http://www.businesslink.gov.uk/bdotg/action/detail?r.l1=1073861169&r.l3=1074027367&type=RESOURCES&itemId=1073792524&r.l2=1074400662&r.s=sc

I had an episode a while ago when an unhelpful retailer tried this on me with a faulty router about 16 months old--threats of County Court were duly issued together with Trading standards--I got a new Router:D

I now have an argument with a Kitchen company over 2 year old doors buckling out of shape.

They have had the warning--any mucking about--ten tons of :Censored: will fall on them from a great height.
:D :D :D

CRAZY K

[OneSteve]

I've just checked when I purchased my amp and speakers as my faulty amp was believed to still be under warranty. I bought them on 2nd April 2008!

I'll be ringing Class-d today to see if they can offer a replacement while mine is being fixed and also to see if they can 'wangle' getting it fixed under warranty (I think it's 1 year warranty - I might be wrong).

Otherwise I may have to go somewhere a little more local (Peter suggested Electromusic at Doncaster - I've had many successful dealings with them in the past).

I'll keep you posted...

Would approach them in the first instance but if they won't play ball remind them of the Sale of goods Act. It categorically states that the goods you purchase must be fit for purpose and of satisfactory quality. Your amp packing in after 12 months would indicate that it wasn't of "satisfactory quality".

I find a gentle reminder of their obligations will usually get you a repair/replacement, failing that, a threat that your next stage would be the small claims track should make them sit up and take notice.

We constantly get shafted in the UK, retailers always try to dodge the bullet and divert you to the manufacturer, claiming "1 year guaruntee/warranty, etc" when under EU law you're entitled to a minimum of 2 years!! The Sale of goods act further extends this to up to 6 years!

Your contract is with them, stick to your guns.

MORE HERE: http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

[Tony Scott]

Sorry to hear that Jay, i got caught out at 14months on a citronic mixer once, I now try to get all my stuff from Thomann for the 3yr warantee they offer....

.....i have a T-amp2400 that is going back coz a fan stopped working, it's 2 years old...still covered! :D

I'm sure class-d will sort you out though, they seem quite good in that respect....good luck. :)

[CRAZY K]

Would approach them in the first instance but if they won't play ball remind them of the Sale of goods Act. It categorically states that the goods you purchase must be fit for purpose and of satisfactory quality. Your amp packing in after 12 months would indicate that it wasn't of "satisfactory quality".

I find a gentle reminder of their obligations will usually get you a repair/replacement, failing that, a threat that your next stage would be the small claims track should make them sit up and take notice.

We constantly get shafted in the UK, retailers always try to dodge the bullet and divert you to the manufacturer, claiming "1 year guaruntee/warranty, etc" when under EU law you're entitled to a minimum of 2 years!! The Sale of goods act further extends this to up to 6 years!

Your contract is with them, stick to your guns.

MORE HERE: http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html

Yes that 2 year thing is a bit unclear---but hey we have our own Sale of Goods Act which really is MORE effective--as pointed out correctly above it COULD extend for a very long time.

EU--who needs them:D

Not a brilliant advert for the manufacturer:(

I would expect a minimum of 5 years out of an amp that was being sold as a quality product.

Thats why I buy---look away now Tony!!!!!






























PEAVEY

CRAZY K

[ppentertainments]

I agree with all the above posts, however, it is often hard to prove it has not been thrashed. It is often harder for likes of DJ's to prove it has been used for normal use. Let us know how you get on.

[Solitaire Events Ltd]

Speak to them nicely first, don't go wading in with the the sale of goods act...

[JAMdisco]

Well, have spoken to class-d this morning and they reckon they can have a look at it and 'sort' it while I wait, lots of free coffees I reckon. They reckon it could be a 'dry' solder joint as he says a lot of new stuff has lead-free solder and is :Censored: (his word, not mine).

I've now booked Thursday off work and will be taking a jolly jaunt down to Mansfield. I also need a replacement HF driver for my 158-1 (I'll try and get that FOC I think as they're only about a fiver - a little compensation for the fuel used) :p :D :D

Thanks for all the advice on the legal side but I don't think I'll need to use it on these guys (hopefully). :)

[Bouncy Dancefloor]

i wouldnt mention the HF drievr if i were you

could be grounds for them to say the Amp was oevrdriven, hence why the HF driver has blown

[Adam_F]

Speak to them nicely first, don't go wading in with the the sale of goods act...

Agreed!

At the end of the day, a 12 month warranty, is just that. Anything over that, and they do not have to do anything at all.

As they manufacture/retail them, they are more likely to help you.

If it was a general retailer, and you went in spouting sales of goods acts etc..... they would not want to help at all I'd guess.

[kjdiscos]

Can safely say the class-d guys will sort you out no problem,

They have given me HG units FOC before, Even offered to bring one out to a job ! free, What other dealer would do that ?

[JAMdisco]

i wouldnt mention the HF drievr if i were you

could be grounds for them to say the Amp was oevrdriven, hence why the HF driver has blown

Funily enough, this is the speaker that has hardly been used, it's been in the shed for most of it's life. I generally use the CD15 bins and JAC12 tops.

But yes, I think they'll be fine, they're a nice bunch down there.

[CRAZY K]

Agreed!

At the end of the day, a 12 month warranty, is just that. Anything over that, and they do not have to do anything at all.


As they manufacture/retail them, they are more likely to help you.

If it was a general retailer, and you went in spouting sales of goods acts etc..... they would not want to help at all I'd guess.

Lets get this clear shall we--if on asking nicely to the retailer, or in this case manufacturer for the repair to be carried out either under warranty or good will the request is refused--and I have had several instances personally of retailers trying to pass the buck back to the Manufacturer--- you have a legal right to repair or replacement if its not fit for intended purpose under the SOG ACT BY THE PERSON YOU BOUGHT THE ITEM FROM.

I agree with Daz--- be nice to start with---but people will often try it on.

Heres a bit from the Act which I think is the latest--

Where the seller sells goods in the course of a business, there is an implied term that the goods supplied under the contract are of satisfactory quality.
(2A) For the purposes of this Act, goods are of satisfactory quality if they meet the standard that a reasonable person would regard as satisfactory, taking account of any description of the goods, the price (if relevant) and all the other relevant circumstances.
(2B) For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—
(a) fitness for all the purposes for which goods of the kind in question are commonly supplied,
(b) appearance and finish,
(c) freedom from minor defects,
(d) safety, and
(e) durability.


So retailers and manufacturers can try what they like--they are responsible in certain circumstances and if theres any bother you get heavy and call Trading Standards in---they are delighted to help believe me.

Retailers would have no choice of not being helpful--unless they want a load of trouble from Trading Standards.

Im hopeful that the current problem will be resolved in a friendly manner--however its a good exercise in knowing your legal rights and countering the
BS you may get.

What is reasonable under the Act?

An amp that needs a repair after a year( assuming no misuse or abuse) seems to me not fit for intended purpose---irrespective of how much you pay and even bearing in mind its a cheap amp and speakers--so my generous friend in Yorkshire keeps telling me:D

Im pleased to hear that it should all be resolved ok, not all situations will be quite so simple.

CRAZY K

[Excalibur]

Well, have spoken to class-d this morning and they reckon they can have a look at it and 'sort' it while I wait, lots of free coffees I reckon. They reckon it could be a 'dry' solder joint as he says a lot of new stuff has lead-free solder and is :Censored: (his word, not mine).

I've now booked Thursday off work and will be taking a jolly jaunt down to Mansfield. I also need a replacement HF driver for my 158-1 (I'll try and get that FOC I think as they're only about a fiver - a little compensation for the fuel used) :p :D :D

Thanks for all the advice on the legal side but I don't think I'll need to use it on these guys (hopefully). :)
Well I never, how amazing, who'd have thought it eh? ;) ;)
For those who don't know, it's a poor connection to the speakon socket on one channel. Vibration appears to aggravate it, which is why I suggested the dry joint problem. Looks like I'm going to get chauffered to Mansfield on Thursday then. ;) :D :D


Can safely say the class-d guys will sort you out no problem,

They have given me HG units FOC before, Even offered to bring one out to a job ! free, What other dealer would do that ?
I've said it before, if every company I dealt with had customer service like them, I'd be a happy bunny.

[wensleydale]

READ HERE

I now have an argument with a Kitchen company over 2 year old doors buckling out of shape.

They have had the warning--any mucking about--ten tons of :Censored: will fall on them from a great height.
:D :D :D

CRAZY K

I think thats the wrong attitude completely crazy- a warning of "any mucking about and ten tons of will fall on them" is not going to make any retailer want to help you.
I also dont think it does you any favours too.

[Marc J]

I think thats the wrong attitude completely crazy- a warning of "any mucking about and ten tons of will fall on them" is not going to make any retailer want to help you.
I also dont think it does you any favours too.

That's as may be, but the law is the law and Crazy is correct. The important phrase from the Sale of Goods Act 1979 (as amended) is: -


goods should be without defects, fit for purpose, and durable

If something is reasonably expected to last longer than it has, you have a case. Of course, as Darren suggested, a nicely nicely approach is best to start with but you have the SOG Act to fall back on if this fails. A retailer / manufacturer can't ignore this - it is the law.

I recently got a 4 year old Sony Plasma TV replaced when it developed a fault, after quoting the SOG Act to the retailer. The only warranty it came with was the manufacturer's 1 year warranty. I also got a Samsung american style fridge freezer repaired free (twice) around 5 years after buying it - but I have to admit BBC's Watchdog helped with that one :)

[CRAZY K]

I think thats the wrong attitude completely crazy- a warning of "any mucking about and ten tons of will fall on them" is not going to make any retailer want to help you.
I also dont think it does you any favours too.

I was talking about a quite expensive kitchen where several of the doors are faulty and the company who fitted were saying they would contact the manufacturers to see if they could sort it out.

See if they could sort it out--they are having a laugh.

Considering how much I paid for the kitchen its not surprising I took that stance.

If after explaining the problem I get what I know is Bull :Censored: then you have to be firm and business like.

Otherwise they will try and take the Michael---and take forever to deal with it if they think you are not going to complain.

Im not suggesting you make a big fuss to start with over a disco amp--it just depends on the size of the problem as to how you deal with it.

Proper retailers or manufacturers know perfectly well what your rights are--
but there seems to be a tendency to try and pass the buck sometimes.

Hopefully this problem is being rectified by the manufacturer without dispute, I certainly wasnt suggesting this problem needed the Alex Ferguson hairdryer treatment

:D :D :D :D :D :D

CRAZY K