Advice Needed - Faulty Product

[DJ INDIE]

afternoon all,

im after some advice if you dont mind..


i bought a transcension dmx controller last July. It was fine for 8-9 months then just wouldnt power up.

I lost a lot of uplighting jobs and had to give work to others as the controller wasnt fixed for 2 MONTHS. so i wasnt happy, but grinned and beared it.

I got the controller back, reprogrammed everything, then rebooked a lot of more jobs then i had 2 on on friday and saturday and the controller broke again!

(i got round the problem, but thats not the point).


I took the controller back to the shop today and they said theyll send it off to be fixed. i said i didnt want that because:

a) i took 2 months last time (and then broke again)
b) by the time i get it back it will be out of warranty
c)i will lose a lot more work and be out of pocket
d)i have no confidence in the product anymore (theyd sent back another at the same time.



having read previous threads - am i right in saying the product is not fit for purpose?

and do i hold my ground on the poor repair time?


i have the original instructions but not the PLAIN WHITE box it came in. the shop say they cannot give a refund without the white box.




any help much appreciated

thanks

[spin mobile disco]

Which dmx controller is it? Trancencion model is it? I have one and have never had a problem other thn programing the thing. The baby version may be different as I use the larger 19" rackmount one.
If its just the external mains adapter then a cheap one from maplin would fix the problem.

[DJ INDIE]

its the 19" rack version.

the first problem was it wouldnt power up no matter what power was used - that took 2 months to fix.

the new problem is it powers up then doesnt let you do anything and the screen is just blocks rather than readable letters and numbers.