Threats.

[Excalibur]

Bet that got your attention. :D I've been trying to upgrade my hated Nokia 6300 for a while now. I wanted a 6500 like my son got a few months ago, but Orange informed me it's no longer available from them. :bang: All they'd offer me were variations of the 6300 style of phone for free, and everything else cost money. Carphone warehouse offered something close to upgrade, but again wanted money. :( :( I just spent a time in the store exploring options, and not finding a suitable answer. Amazingly, Orange would have given me an old model Blackberry free:eek: but it's not the phone for me. :(

So what's a bloke to do? :confused: Well, I looked at changing provider and starting a new contract to get the phone I wanted, and Vodafone would give me what I wanted free, for what I'm now paying a month, with double the minutes included. :D So I rang Orange again, and told them I was thinking of leaving, and the deal Vodafone were offering. What happens? Orange offer me the phone I wanted, same price per month, more minutes, and free insurance. Reeeeeeeeeesult!! :D :D :D :D :D :D :D :D :D

As of thursday, I'll have an N86 to play with. :D :D :D :D

[DJ Jules]

So what's a bloke to do? :confused: Well, I looked at changing provider and starting a new contract to get the phone I wanted, and Vodafone would give me what I wanted free, for what I'm now paying a month, with double the minutes included. :D So I rang Orange again, and told them I was thinking of leaving, and the deal Vodafone were offering. What happens? Orange offer me the phone I wanted, same price per month, more minutes, and free insurance. Reeeeeeeeeesult!! :D :D :D :D :D :D :D :D :D

As of thursday, I'll have an N86 to play with. :D :D :D :D

That's the way to do it. You'll always find that the customer service department are completely and utterly helpless (as in, have no power at all to offer you any kind of deal), but the disconnections department have all the power in the world to get you to stay.

I had problems with Vodafone a while back where one of their hapless customer service people switched me onto a data only tariff by mistake (i.e. one where I couldn't make or receive voice calls!) and the customer service dept refused to put me back on my cheap tariff because it was "no longer on their screen". After messing around on a variety of helplines with them for a day I ended up calling their disconnections group because no-one seemed to be able to help and they just put me straight back onto my original tariff and dropped the price by a further £1/month by way of apology!

Julian

[Chris1984]

what a result!