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djdave01
18-10-2009, 01:55 PM
Hi All

Following a decent wedding on Sat night, i got to bed about 2am, following a very busy & tiring week i was looking forward to a decent nights sleep, with no reason to get up early.

At 5.45am, the phone rings. Given that my partner is in wales following the death of her dad, and that my dads not exactly healthy, i jump out of bed panicing about whats wrong. On answering the phone with a panicing 'hello' the reply comes back 'is that the disco dude!' 'you what!' is my reply. 'is that the disco dude, and do you do discos for deaf people?'

I asked the woman if she knew what time is was, she said 'yes, why?' i told her in the politest voice i could manage to call back at a sensible hour and hung up.

She didnt sound drunk or high so ive no idea what she was thinking calling at that time. If shes stupid enough to phone back i'll be giving her an ear full of abuse.

Dave

NKR
18-10-2009, 01:59 PM
'is that the disco dude, and do you do discos for deaf people?'



They were quite clearly taking the P and thats what happens when people get your number off cards and the like unfortunatley.

What I do when people call up trying to be funny and its only happened once. Is 1471 it write the number down and save it for times when I feel like annoying someone. Revenge is dish served cold!!!!!

If you can get the number off your phone - ie not had a call since. Call her tonight at 3:00am and say you are now able to discuss the deaf disco. Bet she has work tomorrow morning too!!!!! You could ring back at 5:00am if is she hangs up and say you think you got cut off earlier.

Danno13
18-10-2009, 02:02 PM
Another good reason for a dedicated business line. I even have a different answerphone message out of hours, to tell people when to call back!

A1DL
18-10-2009, 02:02 PM
If shes stupid enough to phone back i'll be giving her an ear full of abuse.
Dave

very professional.

NKR
18-10-2009, 02:11 PM
very professional.

They were taking the micky! What would you do?

rob1963
18-10-2009, 02:14 PM
They were quite clearly taking the P and thats what happens when people get your number off cards and the like unfortunatley.


:agree:

DeckstarDeluxe
18-10-2009, 02:41 PM
if someone rings up taking the mick just hang up and forget about it.

Ringing them back which has been suggested just smacks of childish and unprofessional behaviour

NKR
18-10-2009, 02:49 PM
if someone rings up taking the mick just hang up and forget about it.

Ringing them back which has been suggested just smacks of childish and unprofessional behaviour

Reap what you sow. If its childish so be it but you mess with my sleep I mess with yours.

Happy Jack
18-10-2009, 03:00 PM
Comes with territory, unfortunately.

Although this email last month made me chuckle, as it seemed fairly genuine and well composed. Doesn't really compare to your situation, considering the circumstances.

I do some work for a PA company, and needless to say it's now on the noticeboard in the kitchen -

***

Hello Webmaster,

An email has been sent from Jonny Morbum. Here is the message:

I am planning an event of quite a delicate nature and will require the use of a large sound and lighting system. Our event will consist of a number of shows performed by a variety of men and women, all of a consenting age, and will also, with any luck, involve some audience participation.
The show will be compared by one of three ladies who each have there own show (is it possible to provide some kind of water-proof mic as this would aid greatly with one of the acts) also, can you provide a speaker that is small enough to be inserted into a person, one of our performers has some novel ideas.

We look forward to hearing from you.

Yours

Jonny Morbum

***

An idea, though. Set yourself an 0845 or freephone number from a company like Skycom. Via their control panel, you can edit where you route any incoming calls between certain times, and to various different numbers. Very flexible feature.

For us, whether we are 'at the office' or not, between the hours of 21.00 - 09.00, the calls get routed to a fixed landline with an answering machine. The benefits are clear, and means we never have to give out our own personal details.

http://www.skycomuk.com/

:beer1:

Ajaysdisco
18-10-2009, 04:26 PM
if someone rings up taking the mick just hang up and forget about it.

Ringing them back which has been suggested just smacks of childish and unprofessional behaviour

:agree:

If you ring them back early in the morning, they may be inclined to seek revenge back and if you’re not careful it will escalate.

Penfold42
18-10-2009, 05:55 PM
Answer phone message?

soundmaster mobile disco
18-10-2009, 07:57 PM
that has to be one of the most annoying things that can happen to us,i think you handled the call very well dave,it would have been easy to loose it.

Solitaire Events Ltd
18-10-2009, 08:04 PM
Another good reason for a dedicated business line.

I agree. It's not exactly expensive these days. I've had a dedicated business line since I was 17 (at my parents house!) and like to keep things separate.

If someone rings at that time, it goes straight to the answer phone in the office and I wouldn't even hear it, so the issue wouldn't have even come up.

Excalibur
18-10-2009, 08:07 PM
I agree. It's not exactly expensive these days. I've had a dedicated business line since I was 17 (at my parents house!) and like to keep things separate.

If someone rings at that time, it goes straight to the answer phone in the office and I wouldn't even hear it, so the issue wouldn't have even come up.

Good advice, but wouldn't stop it happening on the mobile. I'm assuming we all put our mobile numbers on advertising material? As to geting the caller's number, surely we all use caller ID? :confused:

NKR
18-10-2009, 08:09 PM
Good advice, but wouldn't stop it happening on the mobile. I'm assuming we all put our mobile numbers on advertising material? As to geting the caller's number, surely we all use caller ID? :confused:

I'm part time so my cards have the house landline number and my mobile on it! Only ever had one plonker call on my mobile at some silly hour. :eek:

Excalibur
18-10-2009, 08:12 PM
I'm part time so my cards have the house landline number and my mobile on it! Only ever had one plonker call on my mobile at some silly hour. :eek:

If I were a punter, I'd be very wary of annoying anyone who works unsocial hours, and drives home at three in the morning with a loaded handsfree phone. ;) ;) ;)

NKR
18-10-2009, 08:16 PM
If I were a punter, I'd be very wary of annoying anyone who works unsocial hours, and drives home at three in the morning with a loaded handsfree phone. ;) ;) ;)

See post #2 and #8 - ;)

Solitaire Events Ltd
18-10-2009, 08:26 PM
I'm assuming we all put our mobile numbers on advertising material?

No, I don't.

Shaun
18-10-2009, 08:29 PM
I don't either.

Excalibur
18-10-2009, 08:30 PM
No, I don't.

Then I would appear to have made two false assumptions. :o :o :o How remiss of me. :( :(

DeckstarDeluxe
18-10-2009, 08:31 PM
mine has mobile and landline but my landline diverts to my mobile anyway

Solitaire Events Ltd
18-10-2009, 08:31 PM
Then I would appear to have made two false assumptions. :o :o :o How remiss of me. :( :(

Go and stand in the corner....

Excalibur
18-10-2009, 08:34 PM
Go and stand in the corner....

I shall go and do so in abject shame. :o :o :o

A1DL
18-10-2009, 08:34 PM
I'm assuming we all put our mobile numbers on advertising material?

No - we do not publish mobile numbers anywhere, nor are our customers given mobile numbers, nor do we own an answerphone. Our customer lines are always answered.

NKR
18-10-2009, 08:37 PM
No - we do not publish mobile numbers anywhere, nor are our customers given mobile numbers, nor do we own an answerphone. Our customer lines are always answered.

Do you do many deaf disco's :D

A1DL
18-10-2009, 08:41 PM
Do you do many deaf disco's :D

There's been about half a dozen since we started trading in 1998.
A couple for a "Deaf Club" and some other family parties where say 70% of the guests were deaf/partially deaf.

NKR
18-10-2009, 08:42 PM
There's been about half a dozen since we started trading in 1998.
A couple for a "Deaf Club" and some other family parties where say 70% of the guests were deaf/partially deaf.

How original - I'm surprised they managed to operate the phone.

A1DL
18-10-2009, 08:48 PM
How original - I'm surprised they managed to operate the phone.

I don't know alot about this, however my understanding is people with this condition can enjoy the music through feeling the bass vibrations. I recall one such event where they had requested "plenty" of bass. Hearing is one of those precious gifts we take for granted.

Danno13
18-10-2009, 08:49 PM
I don't have my mobile number on my website(s) anymore - it's still on my cards, contracts etc. though. My clever landline also rings simultaneously on my mobile though, anyway.

NKR
18-10-2009, 09:22 PM
I don't know alot about this, however my understanding is people with this condition can enjoy the music through feeling the bass vibrations. I recall one such event where they had requested "plenty" of bass. Hearing is one of those precious gifts we take for granted.

Ah - I thought we were talking about pranksters not genuine disabilities, which I would clearly not mock. :o

rob1963
18-10-2009, 10:12 PM
Another good reason for a dedicated business line.

I'm not so sure about that, as it's all to do with how your phones are set up.

For example, I only have one landline, but there's no way someone calling at 5.45am would wake me up.

Why? Because although there's a phone in my bedroom, the ringer is always turned off. Therefore, the phone would ring in my living room, but the door is always closed & so is my bedroom door, so although I'd hear it if I happened to be awake (very unlikely in my case at 5.45am!), there's no way in a million years it would wake me up. Also, my answerphone is permanently turned on, but it doesn't pick up until 5 rings, which gives me time to answer it in the daytime when I'm in.

Simples!

DJWilson
18-10-2009, 10:35 PM
If anyone phoned for a disco at silly o clock there'd have my mum to answer to as the phone is in my mum and dads room and also the living room. :lol:

Dynamic Entertainment
18-10-2009, 11:05 PM
Touch wood, ive never had a wind up call. The closest ive came is mates ringing at 3-4am looking for a party...and knowing im probably up with drink in.

Solitaire Events Ltd
19-10-2009, 11:18 AM
For example, I only have one landline, but there's no way someone calling at 5.45am would wake me up.


And if it was an emergency?

rob1963
19-10-2009, 11:51 AM
And if it was an emergency?

As most people are asleep then, it's unlikely there would be an emergency at that time. However, if there WAS one they would either need to leave a message for when I woke up in the morning or actually come round (as has happened once or twice in the past). My close family are only a 15 minute drive away anyway, and they have a set of keys to my flat, so it's not really a problem.

djdave01
19-10-2009, 03:15 PM
im slightly surprised by the few people who think im in the wrong for considering giving some abuse to this stupid woman. I cant imagine anyone reacting happily to getting woken up at such a stupid time.

Last night i transfered calls from my landline to the mobile, and turned the mobile off, but she didnt call again anyway. Im going to mute the bedroom phone, just incase.

rob1963
19-10-2009, 03:55 PM
im slightly surprised by the few people who think im in the wrong for considering giving some abuse to this stupid woman.

Really?

I think you'll find its got something to do with professionalism, and something to do with the fact that two wrongs don't make a right.

:shrug:

DeckstarDeluxe
19-10-2009, 05:59 PM
Indeed you react in a similar fashion its only going to encourage more of the same behaviour.

Solitaire Events Ltd
19-10-2009, 08:09 PM
im slightly surprised by the few people who think im in the wrong for considering giving some abuse to this stupid woman. I cant imagine anyone reacting happily to getting woken up at such a stupid time.



Of course you are wrong. You run a business don't you? Do you give 'opening times' on your literature or website? If not, then you need an answerphone or another line IMO.

And yes, I do agree that it's a stupid time to ring, but there are ways round the situation. :)

Shaun
19-10-2009, 08:27 PM
It was a silly time to call. There might have been a reason though. It's possible she was heading out to work (or just getting in from a night shift) and thought she'd leave a message on your answer machine. I doubt she expected someone to answer a business line at that time of morning.

NKR
19-10-2009, 10:08 PM
It was a silly time to call. There might have been a reason though. It's possible she was heading out to work (or just getting in from a night shift) and thought she'd leave a message on your answer machine. I doubt she expected someone to answer a business line at that time of morning.

I think thats where us part time people fall down as its just not worth us putting in a business line, etc. Its another cost we could do without, so we run the risk of numb nuts ringing up.

BeerFunk
19-10-2009, 10:11 PM
It was a silly time to call. There might have been a reason though. It's possible she was heading out to work (or just getting in from a night shift) and thought she'd leave a message on your answer machine. I doubt she expected someone to answer a business line at that time of morning.That's a very good point. I have often made calls out of hours which I knew would be going to answer machine, and I would have got a shock if someone actually answered!

Vectis
19-10-2009, 10:17 PM
I think thats where us part time people fall down as its just not worth us putting in a business line, etc. Its another cost we could do without, so we run the risk of numb nuts ringing up.

So spend £5.99 a month with Vonage (minimum term 12 months) and get a dedicated VOIP number which comes in via broadband and can be routed to voicemail or other numbers at the click of a mouse. Sign up via Quidco and get £60 cashback, so in other words a whole year's service for £12. Simples ;)

NKR
19-10-2009, 10:26 PM
So spend £5.99 a month with Vonage (minimum term 12 months) and get a dedicated VOIP number which comes in via broadband and can be routed to voicemail or other numbers at the click of a mouse. Sign up via Quidco and get £60 cashback, so in other words a whole year's service for £12. Simples ;)

Okay that sounds like a really good idea but I didn't understand a word of it. Whats a VOIP?

Vectis
19-10-2009, 10:29 PM
Voice over IP.

Basically a phone connection which works over your broadband line.

Think Skype but with a real phone plugged into the end of it and a real number that other people with real phones can dial. :)

It means you don't need a physical second line installed with all the rigmarole and expense that comes with it. Go visit vonage.co.uk and have a sniff around. I can testify that it works very well indeed.

Solitaire Events Ltd
19-10-2009, 10:39 PM
I think thats where us part time people fall down as its just not worth us putting in a business line, etc. Its another cost we could do without, so we run the risk of numb nuts ringing up.

Sorry, but that is very lame.

There are plenty of people who are part time who can justify an extra few quid a month for another line.

NKR
19-10-2009, 10:39 PM
Voice over IP.

Basically a phone connection which works over your broadband line.

Think Skype but with a real phone plugged into the end of it and a real number that other people with real phones can dial. :)

It means you don't need a physical second line installed with all the rigmarole and expense that comes with it. Go visit vonage.co.uk and have a sniff around. I can testify that it works very well indeed.

Thank you Mr Vibe I will indeed look into your mystical phone with no phone thing. Are right I have heard of Voice over IP. Will it work with my BT broadband? I will go look rather than keep asking silly questions.

Whilst I'm on silly questions whats Skype?

Solitaire Events Ltd
19-10-2009, 10:42 PM
Whilst I'm on silly questions whats Skype?

VOIP! :D

NKR
19-10-2009, 10:46 PM
VOIP! :D

I need to go and read up on this stuff. At day job I have had an IT department to make it all work for too many years now so have gotten lazy.

Thanks for your help chaps.

I think with my web site being built as we speak it may be an idea not to put my home landline on it.

Vectis
19-10-2009, 10:46 PM
Thank you Mr Vibe I will indeed look into your mystical phone with no phone thing. Are right I have heard of Voice over IP. Will it work with my BT broadband? I will go look rather than keep asking silly questions.

Whilst I'm on silly questions whats Skype?

Oh dear....

Vonage will work over any broadband connection. It'll even work over dialup but I wouldn't hold out much hope of a decent call quality.

Skype is computer-to-computer VOIP rather than phone-to-phone VOIP. Not entirely an accurate description because Skype offers 'SkypeOut' so that a computer can dial a phone and 'SkypeIn' so that a phone can dial a computer, but that's way off scope here ;)

Go read up on Vonage, then if you decide to give it a whirl check out the latest deals via the cashback sites like Quidco before you sign up.

:beer1:

NKR
19-10-2009, 10:56 PM
Oh dear....

Vonage will work over any broadband connection. It'll even work over dialup but I wouldn't hold out much hope of a decent call quality.

Skype is computer-to-computer VOIP rather than phone-to-phone VOIP. Not entirely an accurate description because Skype offers 'SkypeOut' so that a computer can dial a phone and 'SkypeIn' so that a phone can dial a computer, but that's way off scope here ;)

Go read up on Vonage, then if you decide to give it a whirl check out the latest deals via the cashback sites like Quidco before you sign up.

:beer1:

Thanks for the help. I owe you one of them :beer1:

djdave01
19-10-2009, 11:06 PM
Really?

I think you'll find its got something to do with professionalism, and something to do with the fact that two wrongs don't make a right.

:shrug:


Tell you what mate, i'll call you at 5.45am, see how impressed you are :D

I would never consider phoning anyone at that time, whether i was up or not. Not really into the hassle or cost of a second line, but the voip idea seems worth looking into. Until then, the bedroom phone will be muted, and the answering maching will kick in after one ring.

rob1963
19-10-2009, 11:15 PM
Until then, the bedroom phone will be muted

Good idea. That's exactly what I do...permanently.


and the answering maching will kick in after one ring.

Why not set it to pick up after 5 rings like I do?

That way, if you're home you'll have time to answer before it picks up for you, and you won't have to remember to turn on the answerphone every time you go out.

djdave01
20-10-2009, 10:39 AM
Good idea. That's exactly what I do...permanently.



Why not set it to pick up after 5 rings like I do?

That way, if you're home you'll have time to answer before it picks up for you, and you won't have to remember to turn on the answerphone every time you go out.

It was set to 5 rings and always on, ive changed it now though to stop this kind of hassle.