Paul..................Hope at last !!! :) :) :)
Order update - P2G3054102 - Collection Confirmed
From:
[email protected]
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Sent: 17 January 2010 21:11:06
To:
[email protected]
Dear Mr Morgan,
We are pleased to say that your order (reference P2G3054102) has been accepted by the courier and has been assigned a booking reference of 4545086.1 (currently scheduled for collection on 18/01/2010).
DHL orders cannot be tracked until the driver leaves the consignment note with the sender. This document contains a parcel number which can be used for tracking. We will send you this by separate email once we receive it but as there is a delay before we get this information so we recommend you use the parcel number on the consignment note left by the driver. The collection message normally gets to us (and therefore you) with the parcel number 24 hours after the collection takes place (collection can be anytime between 09:00 and 17:30).
Please remember this method of tracking only relates to DHL orders. Other courier orders have different processes and messages will be customised appropriately.
If your parcel is not collected on the scheduled date there are several things you can do to arrange another collection. Please note we do not charge for additional collections. To report a failed collection and request a further collection you can:
Click on http://www.parcel2go.com/contact.aspx and use the contact form choosing "failed collections" as the nature of your enquiry
Email me using my email address below
Please note we cannot deal with any failed collection request until after 17:30 on the day of collection. We realise that this is after the telephone and live chat close and also replies to emails are a lot slower but unfortunately the courier will not allow us to classify a collection as failed until after 17:30.
Kindest Regards
Kate Black
Customer Services Advisor
[email protected]