free warranty?

[womble]

Just been on to whybuynew and they're offering a 3 year warranty for £79.00 (based on £750+ worth of gear) that, if the warranty is not used in the three years, is refunded.

There must be a catch...?

[Solitaire Events Ltd]

Just been on to whybuynew and they're offering a 3 year warranty for £79.00 (based on £750+ worth of gear) that, if the warranty is not used in the three years, is refunded.

There must be a catch...?

Most people forget to get their refund of lose the receipt I should imagine.

[womble]

I suppose... but surely we should all be experts at saving our receipts and diarising events in the future?

I can't think of a reason not to take this up. The only way it could lose is if something goes wrong that costs <£79 to fix?

[Vectis]

I can't think of a reason not to take this up. The only way it could lose is if something goes wrong that costs <£79 to fix?

Or the company goes bump in the meantime. Remember Powerhouse?

I've come across schemes like this before and the redemption rules are generally quite complicated (deliberately so) so that the chances of you complying 100% are slim.

Worth checking out if you're soon to invest a reasonable amount of wonga but it's not a golden ticket, methinks.

[JTRS]

Whilst most retailers will tell you there is a 12 month guarantee there is an EU directive that states that guarantees should be at least 24 months, and in some cases 36.

Most retailers will not tell you this because

A) They want to sell you an extended warranty

and

B) It is extra hassle for them because it is a maufacturers guarantee and not a retailers guarantee

So, when I am offered an extended warranty I refuse it on the basis that if it fails within 3 years the Sale of Goods Act will ensure I get a replacement or a repair free of charge.

(Edited to say I just reread your original post and if it's not for the sale of new goods then the above doesn't apply)

JTRS

[womble]

(Edited to say I just reread your original post and if it's not for the sale of new goods then the above doesn't apply)

JTRS

One of the items is advertised as brand new, the other two are ex demo (B Stock) - which is what makes the offer rather tempting.

[JTRS]

One of the items is advertised as brand new, the other two are ex demo (B Stock) - which is what makes the offer rather tempting.


I'd agree that's a tempting offer then, but as others have said beware that they don't impose conditions that you can easily fall foul of and then use that as an excuse not to refund you.

JTRS

[1st Choice Karaoke]

Whilst most retailers will tell you there is a 12 month guarantee there is an EU directive that states that guarantees should be at least 24 months, and in some cases 36.

Most retailers will not tell you this because

A) They want to sell you an extended warranty

and

B) It is extra hassle for them because it is a maufacturers guarantee and not a retailers guarantee

So, when I am offered an extended warranty I refuse it on the basis that if it fails within 3 years the Sale of Goods Act will ensure I get a replacement or a repair free of charge.

(Edited to say I just reread your original post and if it's not for the sale of new goods then the above doesn't apply)

JTRS

Its not quite the case, once the product passes 12 months, the retailer can quite legally ask you to prove the product had a manufacturing defect at the time it was purchased. You would then have to pay an independent person to examine the product and then identify that it is in fact a fault and not just wear and tear, not being maintained properly etc. There are VERY vew cases where you will actually get yourself a free swap after 12 months.

[CRAZY K]

Whilst most retailers will tell you there is a 12 month guarantee there is an EU directive that states that guarantees should be at least 24 months, and in some cases 36.

Most retailers will not tell you this because

A) They want to sell you an extended warranty

and

B) It is extra hassle for them because it is a maufacturers guarantee and not a retailers guarantee

So, when I am offered an extended warranty I refuse it on the basis that if it fails within 3 years the Sale of Goods Act will ensure I get a replacement or a repair free of charge.

(Edited to say I just reread your original post and if it's not for the sale of new goods then the above doesn't apply)

JTRS

Not sure what your talking about==BUT Sale of Goods Act can apply up to 6 years for Electrical Items--I know--- I just raised MERRY HELL with a well known maker of Kitchen Appliances made in a Country that we beat in the World Cup Final 1966===oh yesssssssssss!!!

Trading standards said any item under 6 years could be a potential area for a claim for replacement/ repair.

My item was 3yrs old--I got a major repair after a series of threats by me.

Unfortunately being Mr Nice guy doesnt work:eek:

[NKR]

One of the items is advertised as brand new, the other two are ex demo (B Stock) - which is what makes the offer rather tempting.

I bought a B stock Denon HD2500 of Whybuynew and is good to its word. Has not missed a beat when you take operator error out of the equation.

I wouldn't bother with warranty as if it is going to go wrong it will in the first 12 months generally.

[JTRS]

Not sure what your talking about==BUT Sale of Goods Act can apply up to 6 years for Electrical Items--I know--- I just raised MERRY HELL with a well known maker of Kitchen Appliances made in a Country that we beat in the World Cup Final 1966===oh yesssssssssss!!!

Trading standards said any item under 6 years could be a potential area for a claim for replacement/ repair.

My item was 3yrs old--I got a major repair after a series of threats by me.

Unfortunately being Mr Nice guy doesnt work:eek:

Yes you are correct it is 6 years for a repair or replacement but that's for high end expensive items (the expectation is that the more you pay for something the longer it is reasonable to expect it to last).

What I was referring to was the fact that the standard 12 month warranty often quoted by retailers is wrong, the EU have issued a directive which automatically extends that period to 24 months and in some cases 36.

So when places like DSG try and sell you an extended 3 year warranty you are buying something already inherent in UK law....



A little-known EU directive is giving shoppers extra ammunition to return faulty goods, despite the obstacles put up by retailers. Read our guide to see if it can help you

Reports are beginning to emerge of clued-up consumers using a little-known European Union directive to force retailers to refund or replace faulty goods, even after the stated guarantee periods have ended.


http://go.avforums.com/?id=223X354&xs=1&url=http%3A%2F%2Ffds.oup.com%2Fwww.oup.co.uk%2Fpdf %2F0-19-925594-6.pdf&sref=http%3A%2F%2Fwww.avforums.com%2Fforums%2Fxbox-360-hardware%2F475729-2-year-warranty-standard-eu-law.html





JTRS

[CRAZY K]

Yes you are correct it is 6 years for a repair or replacement but that's for high end expensive items (the expectation is that the more you pay for something the longer it is reasonable to expect it to last).

What I was referring to was the fact that the standard 12 month warranty often quoted by retailers is wrong, the EU have issued a directive which automatically extends that period to 24 months and in some cases 36.

So when places like DSG try and sell you an extended 3 year warranty you are buying something already inherent in UK law.

JTRS

Right mostly but wrong slightly.

The Trading Standards told me that the brand name was irrelevant.

So whether you buy say a reader from Denon ( MORE EXPENSIVE) or Cortex ( CHEAPER) makes no difference:eek:

THERE IS AN IMLPIED REQUIREMENT ITS GOING TO LAST.

I will agree if my Cortex goes wrong I would be less likely to raise a fuss because it was a cheapish buy--in the case of my Kitchen Appliance I bought top of the range so was suitably annoyed:mad:

Generally the advantage of paying more is its PROBABLY less likely to go wrong and let you down when you need it most--WEDDING FIRST DANCE : however as regards recovery rights see above.

[JTRS]

Right mostly but wrong slightly.

The Trading Standards told me that the brand name was irrelevant.

So whether you buy say a reader from Denon ( MORE EXPENSIVE) or Cortex ( CHEAPER) makes no difference:eek:

THERE IS AN IMLPIED REQUIREMENT ITS GOING TO LAST.

I will agree if my Cortex goes wrong I would be less likely to raise a fuss because it was a cheapish buy--in the case of my Kitchen Appliance I bought top of the range so was suitably annoyed:mad:

Generally the advantage of paying more is its PROBABLY less likely to go wrong and let you down when you need it most--WEDDING FIRST DANCE : however as regards recovery rights see above.

I was sure it came from Trading Standards that if you paid £1500 for a TV the expectation of the consumer was that it would last longer than a TV that you paid £200 for, but I could be wrong.

(It wasn't anything to do with the brand name, it was purely to do with the price you paid for the goods)

As you say there is an implied requirement it is going to last, so it makes sense that the more you pay for something the longer it is implied to last

JTRS