What would you do?

[rob1963]

I recently did a wedding disco which went very well.

The client clearly expected me to plug his ipod containing the background music into my system, leave it playing & go home for a couple of hours while they were eating. However, I stayed on site so I could stop it or change the level as required.

After the disco, I received a very complimentary email from the groom thanking me for the disco. He also stated that he'd expected me to leave the ipod playing & go home for a couple of hours, and also apologised for the fact that he'd not arranged any food for me.

He stated that he thought I'd gone over & above the call of duty by remaining on site, and also said how embarrassed he felt that he'd not arranged any food for me, and told me that to make up for this, he would send me a cheque for £50 on return from his honeymoon. I replied to his email thanking him for this kind gesture.

The wedding was about 6 weeks ago, so he's obviously back from his honeymoon, but I've not heard from him or received anything.

What would you do (if anything) in this situation?

[Dynamic Entertainment]

Nothing. If he remembers then a bonus. If not then the thought was nice, but its just one of those things.

He may actually not be able to afford the £50, even if he would like to give you it in his current situation...house burned down, car accident, redundancy. The list is endless.

[Sapphire Disco]

I would send him an email politely saying that hadn't received the cheque that he was sending and you hoped that it hadn't gone astray anywhere but if he's had a change of heart not to worry.

[notroubleclubber]

Just forget it - you cant exactly phone him and ask for it.

You wasnt expecting it, so id be happy with the complimentary email. If the £50 turns up then its a bonus.

[Charlie Brown]

I agree with the rest.

It's very frustrating but there's not a lot you can do!

[DJMaxG]

Its seems quite a grand gesture to offer somebody £50.

I would send a letter out thanking him for the offer of his kind gesture, and that it wasnt really neccesary to offer it. He will then realise that he has forgotten, make the decision, and then take the relevant action, to send or not to send.

Another happy client - you must be doing something well Rob :approve: :) ;)

[DeckstarDeluxe]

I recently did a wedding disco which went very well.

The client clearly expected me to plug his ipod containing the background music into my system, leave it playing & go home for a couple of hours while they were eating. However, I stayed on site so I could stop it or change the level as required.

After the disco, I received a very complimentary email from the groom thanking me for the disco. He also stated that he'd expected me to leave the ipod playing & go home for a couple of hours, and also apologised for the fact that he'd not arranged any food for me.

He stated that he thought I'd gone over & above the call of duty by remaining on site, and also said how embarrassed he felt that he'd not arranged any food for me, and told me that to make up for this, he would send me a cheque for £50 on return from his honeymoon. I replied to his email thanking him for this kind gesture.

The wedding was about 6 weeks ago, so he's obviously back from his honeymoon, but I've not heard from him or received anything.

What would you do (if anything) in this situation?

Nothing. Return a thank email at the time he sent it and nothing else.

Otherwise if you send him one now I think it'll come across as fishing for it.

[CRAZY K]

[QUOTE=Dynamic Entertainment;457783]He may actually not be able to afford the £50, /QUOTE]

Wot

IN SURREY?

:confused:

Rob my friend simply add this to your collection of excuses you already have on file such as--

Your cheques in the post

I didnt receive your contract

Ill pay that immediately

Ill definitely be booking you

Ill be sending you an extra £50 :bang:

THATs the list which is endless.;)

:Laugh: :Laugh: :Laugh:

Incidentally well done on the overall service--;)

[Steve the DJ]

What would you do (if anything) in this situation?

Nuffink.

[Vectis]

https://www.moneyclaim.gov.uk/web/mcol/welcome :D

[rob1963]

Thanks for the replies so far.

Keep them coming.

I'll post my decision when I return from work later tonight.

:D

[DJMaxG]

You could offer him the option of paying in monthly installments, I suppose ;)

[NKR]

I would just leave it.

The client is happy and thats the main thing. The £50 was extra and nice if it comes, but it doesn't always.

Asking for it is bad form. Some would say offering it then not sending is bad form, but not your bad form - note the not your bad form, which is the key.

The point that remains is Rob performs beyond expectation and isn't shallow enough to chase up a tip. Leaves a good taste and will lead to recommendations which will out perform the £50 in the long run.

[Shaun]

I would just leave it.

The client is happy and thats the main thing. The £50 was extra and nice if it comes, but it doesn't always.

Asking for it is bad form. Some would say offering it then not sending is bad form, but not your bad form

:agree:

[wensleydale]

Leave it.
If you hadnt agreed the extra £50 at the time of staying there I would think that its a nice bonus that may or may not materialise.

[Corabar Entertainment]

I can't believe that anyone would even consider contacting them to chase it up! :eek:

[Excalibur]

I would just leave it.

The client is happy and thats the main thing. The £50 was extra and nice if it comes, but it doesn't always.

Asking for it is bad form. Some would say offering it then not sending is bad form, but not your bad form - note the not your bad form, which is the key.

The point that remains is Rob performs beyond expectation and isn't shallow enough to chase up a tip. Leaves a good taste and will lead to recommendations which will out perform the £50 in the long run.
Amen.

I can't believe that anyone would even consider contacting them to chase it up! :eek:

Snap. And I don't believe Rob is.

[Mark Wild]

I can't believe that anyone would even consider contacting them to chase it up! :eek:

I agree, shocking.

[Corabar Entertainment]

Snap. And I don't believe Rob is.Well, I wouldn't have responded n the first place with a "Thank you very much {FULL STOP}" - I would've added that it wasn't necessary.

[Excalibur]

Well, I wouldn't have responded n the first place with a "Thank you very much {FULL STOP}" - I would've added that it wasn't necessary.

As would I. However, in an effort to give Rob the benefit of the doubt, and hide the fact that I didn't read the OP correctly, Rob thanked hin for his "Gesture". I could be wrong, but I believe that may imply that it was not so much a concrete and binding contract, as much as an expression of goodwill.

Like I said, I could easily be wrong, and I'd have followed Angela's strategy.

[WWDJ]

I would be a bit gutted that they had not remembered if I had made a big impact but I wouldn't chase it. No way.

[Solitaire Events Ltd]

I would email again, just to make sure the groom got the last email.

This would act as a subtle reminder.

£50 is £50.

[jc light and sound]

I would email again, just to make sure the groom got the last email.

This would act as a subtle reminder.

£50 is £50.

I second that.

[Sapphire Disco]

I would email again, just to make sure the groom got the last email.

This would act as a subtle reminder.

£50 is £50.

At last someone with good answer nothing wrong with chasing something up in a subtle way, at least if you don't get it then you know you never would have done.

[Cowlinn]

I think it'd be greedy, immoral and downright rude? Is this just me..? :confused: :confused:

[Sapphire Disco]

I think it'd be greedy, immoral and downright rude? Is this just me..? :confused: :confused:

No what if the cheque went astray or he did genuinely forget but really wanted to send it, on the other hand if he is the type of guy that just says things like that just to make himself look cool but never intended sending it there's nothing lost either IMHO
It normally pays off to be polite and straight with people :)

[Ryu]

It is, essentially, asking for a tip, albeit one the customer mentioned in a previous email. If you feel comfortable asking for a tip then chase it up. Personally, I wouldn't have the front.

[Solitaire Events Ltd]

I think it'd be greedy, immoral and downright rude? Is this just me..? :confused: :confused:

Greedy? After he has offered it?

Immoral? Do you know what the word means?

Downright rude? See greedy.

[Megamix]

maybe ask him "Oi Geezer Where's me Bullseye?" - no seriously, personally I wouldn't pursue the extra unless it was a very subtle and gentle hint.

[Solitaire Events Ltd]

It is, essentially, asking for a tip

No it isn't. The client has already offered it, so how can it be asking?

[Ryu]

No it isn't. The client has already offered it, so how can it be asking?

Ok so it is remininding someone they offered one...asking the whereabouts of a tip. Hair splitting either way.

[Cowlinn]

Greedy? After he has offered it?

Chasing it up, yes.


Immoral? Do you know what the word means?

Yes.


Downright rude? See greedy.
See greedy.

[Vectis]

Despite my earlier tongue-in-cheek suggestion (:p ) I, too, don't think that a further contact to act as a gentle reminder is out of order.

Maybe ask them to provide some written feedback for 'market research' or whatever. Hopefully enough to spur them on.

I don't think I'd go so far as to ask outright, unless I already had a friendly relationship with them.

[Squelch]

No it isn't. The client has already offered it, so how can it be asking?


I cant believe you would ask for it :confused:

[Cowlinn]

I cant believe you would ask for it :confused:

Seconded, i was shocked too.

[DeckstarDeluxe]

Seconded, i was shocked too.

Third. Like been said its poor form to offer it and not go through with it but I wouldnt see that as a motive to go chasing it

[Solitaire Events Ltd]

Seconded, i was shocked too.

I would not be asking for it. I would be sending a gentle reminder via an email to see if the other email was received.

That is not asking for it.

I seriously wonder about the level of intelligence on here sometimes...

[Solitaire Events Ltd]

Despite my earlier tongue-in-cheek suggestion (:p ) I, too, don't think that a further contact to act as a gentle reminder is out of order.

Maybe ask them to provide some written feedback for 'market research' or whatever. Hopefully enough to spur them on.

I don't think I'd go so far as to ask outright, unless I already had a friendly relationship with them.

Exactly.

Hooray. Someone with a brain.

[DeckstarDeluxe]

Exactly.

Hooray. Someone with a brain.

So people who think differently to you on this naturally have no brain? Think thats a tad uncalled for.

[Solitaire Events Ltd]

So people who think differently to you on this naturally have no brain? Think thats a tad uncalled for.



No, people who are taking what I am saying the wrong way after I have told them several times have no brain.

[rob1963]

Thanks for all the replies.

In my opinion, the most likely possibility by a mile is that he's forgotten to send it, the other options being that it's got lost in the post (wouldn't be the first time), that he's changed his mind or that he can no longer afford it.

If it was £5 I wouldn't have done anything, but as pointed out £50 is £50, so my thinking is along similar lines to DJ Max G, Darren, JC Sound & Light, Diamondgeezer & VectisVibe. I therefore decided that I needed a subtle way to remind him about this without actually saying "Have you sent my £50 yet?", so this afternoon I sent the following email :


Hi xxx,

I hope you are well & that you both had an enjoyable honeymoon.

I just wanted to check whether you've sent the £50 cheque which you kindly promised me, as nothing has arrived, and I'm a bit concerned that it might have gone astray in the post.

Kind regards,

Rob.


If he's forgotten, he'll send the cheque. If it's gone astray, he'll stop it & send a replacement. In the very unlikely event that he's either changed his mind or can no longer afford it afford it, he'll either let me know or will possibly make some other excuse or just ignore my email.

The way I look at it is that whatever happens I've got nothing to lose, and a much better chance of gaining £50 than if I did nothing.

Thanks again for the replies, and I'll let you know what happens.

[Cowlinn]

Thanks for all the replies.

In my opinion, the most likely possibility by a mile is that he's forgotten to send it, the other options being that it's got lost in the post (wouldn't be the first time), that he's changed his mind or that he can no longer afford it.

If it was £5 I wouldn't have done anything, but as pointed out £50 is £50, so my thinking is along similar lines to DJ Max G, Darren, JC Sound & Light, Diamondgeezer & VectisVibe. I therefore decided that I needed a subtle way to remind him about this without actually saying "Have you sent my £50 yet?", so this afternoon I sent the following email :


Hi xxx,

I hope you are well & that you both had an enjoyable honeymoon.

I just wanted to check whether you've sent the £50 cheque which you kindly promised me, as nothing has arrived, and I'm a bit concerned that it might have gone astray in the post.

Kind regards,

Rob.


If he's forgotten, he'll send the cheque. If it's gone astray, he'll stop it & send a replacement. In the very unlikely event that he's either changed his mind or can no longer afford it afford it, he'll either let me know or will possibly make some other excuse or just ignore my email.

The way I look at it is that whatever happens I've got nothing to lose, and a much better chance of gaining £50 than if I did nothing.

Thanks again for the replies, and I'll let you know what happens.

Would have been totally different to what I would have done, But hey-ho you're £50 richer i guess

[Solitaire Events Ltd]

Thanks for all the replies.

In my opinion, the most likely possibility by a mile is that he's forgotten to send it, the other options being that it's got lost in the post (wouldn't be the first time), that he's changed his mind or that he can no longer afford it.

If it was £5 I wouldn't have done anything, but as pointed out £50 is £50, so my thinking is along similar lines to DJ Max G, Darren, JC Sound & Light, Diamondgeezer & VectisVibe. I therefore decided that I needed a subtle way to remind him about this without actually saying "Have you sent my £50 yet?", so this afternoon I sent the following email :


Hi xxx,

I hope you are well & that you both had an enjoyable honeymoon.

I just wanted to check whether you've sent the £50 cheque which you kindly promised me, as nothing has arrived, and I'm a bit concerned that it might have gone astray in the post.

Kind regards,

Rob.


If he's forgotten, he'll send the cheque. If it's gone astray, he'll stop it & send a replacement. In the very unlikely event that he's either changed his mind or can no longer afford it afford it, he'll either let me know or will possibly make some other excuse or just ignore my email.

The way I look at it is that whatever happens I've got nothing to lose, and a much better chance of gaining £50 than if I did nothing.

Thanks again for the replies, and I'll let you know what happens.

I think that is a very good way of dealing with it and is very fair.

[rob1963]

I think that is a very good way of dealing with it and is very fair.

Thanks Darren.

See...we agree on some things!

:D :D :D

[Charlie Brown]

Not a bad reply Rob!

On second thoughts, I have changed my mind. What you did/said is perfectly reasonable. :)

[rob1963]

Not a bad reply Rob!

On second thoughts, I have changed my mind. What you did/said is perfectly reasonable. :)

Why thank you Charlie!

:thumbsup:

[Mark Wild]

Hi xxx,

I hope you are well & that you both had an enjoyable honeymoon.

I just wanted to check whether you've sent the £50 cheque which you kindly promised me, as nothing has arrived, and I'm a bit concerned that it might have gone astray in the post.

Kind regards,

Rob.



I'm sorry but that is cringeworthy imo.

[Cowlinn]

I'm sorry but that is cringeworthy imo.

:agree:

[rob1963]

I'm sorry but that is cringeworthy imo.

No need to be sorry...you're entitled to your opinion.

Needless to say, I completely disagree!

:D

[Corabar Entertainment]

I'm sorry but that is cringeworthy imo.

:agree:

To me, you may as well have written "Where's my £50?".

[Mark Wild]

No need to be sorry...you're entitled to your opinion.

Needless to say, I completely disagree!

:D

Yeah the I'm sorry bit is of course a figure of speech as you well know, I'm not sorry at all :D

You've been paid for the gig and the £50 was indeed a kind gesture, but only if you actually get it, which you didn't. If he'd have remembered he'd said it and sent it then that's great, if he forgot to send it or just changed his mind then I'd leave it at that.

Anyone with half a brain would know you weren't worried about the fact it's been lost in the post and were just saying "Oi mate remember that £50 you said you'd send, here's an email reminding you if you didn't"

Why don't you just pick up the phone and be straight about it with him if you don't see it as a problem? ;)





To me, you may as well have written "Where's my £50?".

Amen

[rob1963]

Thanks for your thoughts Cowlin, Angela & Mark.

:)

[Dynamic Entertainment]

Why not forget about the straight forward approach and send a feedback questionaire out. It may well jog his memory on.... and you can bin the questionaire when he returns it :D

[Ryu]

Why not forget about the straight forward approach and send a feedback questionaire out. It may well jog his memory on.... and you can bin the questionaire when he returns it :D

I actually think this approach would have been best. No reference to the aforementioned tip just standard follow up contact, which could be the reminder the customer needed. Each to their own of course, though.

[rob1963]

To me, you may as well have written "Where's my £50?".

That suggests that when writing a business letter or email, there's no point in being be polite or tactful. I think that's very unprofessional.


if he forgot to send it or just changed his mind then I'd leave it at that.

That's the whole point, because without contacting him, I won't KNOW whether he forgot to send it or changed his mind.


Anyone with half a brain would know you weren't worried about the fact it's been lost in the post and were just saying "Oi mate remember that £50 you said you'd send, here's an email reminding you if you didn't"

No, I'm not worried that it's been lost in the post, but I'm aware that it's a possibility, so that was the guise under which I sent the email.


Why don't you just pick up the phone and be straight about it with him if you don't see it as a problem? ;)


Because i've already sent the email, and even if I hadn't, all my dealings with the client were through email, so it would be a bit strange to suddenly use the phone!


Why not forget about the straight forward approach and send a feedback questionaire out. It may well jog his memory on.... and you can bin the questionaire when he returns it :D

Thanks Steve, but it's too late now, as the email has already gone.

I'm really surprised at some peoples responses, when I've been polite & professional in handling this situation, when the only reason I work is to earn money, and when this could be the easiest £50 I've ever made!

:shrug:

[DJMaxG]

Rob,
How did you word the e-mail?

It would be interesting to see ;)

[Shakermaker Promotions]

Rob, if you haven't replied to his email already, what I would do is email him saying thanks for the feedback and ask him if it is ok for you to add it to your website feedback. I wouldn't mention the £50.00 at all. You never know, it may jog his memory?

At the end of the day, the feedback you received was great and you gave great customer service too. You didn't expect any bonus at the time and if you still get it eventually then it's exactly that - a bonus. If not, it's not the end of the world is it?

Sorry just read pages 4, 5 and 6.
I agree with what most of the others have said. I would leave it now.

[Jonathan Ford]

That suggests that when writing a business letter or email, there's no point in being be polite or tactful. I think that's very unprofessional.

I'm really surprised at some peoples responses, when I've been polite & professional in handling this situation, when the only reason I work is to earn money, and when this could be the easiest £50 I've ever made!

But it's not the easiest £50, as you've already been paid for the work done. This is just a bonus. For whatever reason, the cheque hasn't turned up. Contacting the guy and asking where your tip is just feels like a shake down to me.

If you felt the need to contact him as a nudge, then doing so requesting feedback would've been much better, as now you just appear mercenary. On that basis, Angela, Mark and Cowlin are bang on.

[Shakermaker Promotions]

I was going to mention the feedback thing but right at the very start of this thread, Rob mentioned what the guy had said so surely that is feedback? Asking for more feedback would tell me (if I was the guy) that Rob is asking in a roundabout way for the £50.00.

I think asking if the feedback given already is ok to use would be a better way of contacting him and jogging his memory. Mind you, I'm still asking myself here, is it really worth it for £50.00? You did the job Rob. You stayed on site when you didn't have to and at the time I doubt it very much if you expected to be paid extra for it? Just take it with a pinch of salt and write it off as experience.....

[Steve the DJ]

Oh dear.


I'm really surprised at some peoples responses, when I've been polite & professional in handling this situation...

Being polite and professional would have been letting things be or asking for feedback as has been suggested, an indirect nudge if you will, not sending what you have.

Nicely worded doesn't equal polite and professional.


... when the only reason I work is to earn money...

And you have already been paid for services rendered.



...and when this could be the easiest £50 I've ever made!

Or the most negative marketing email you have ever sent.

My hunch is it will result in you getting paid but I know what I would think if a supplier sent it to me and I know what I would tell my friends, family and colleagues as well.

Each to their own but a poor choice as far as I'm concerned.

[rob1963]

Rob mentioned what the guy had said so surely that is feedback? Asking for more feedback would tell me (if I was the guy) that Rob is asking in a roundabout way for the £50.00.

Correct!


You did the job Rob. You stayed on site when you didn't have to and at the time I doubt it very much if you expected to be paid extra for it? Just take it with a pinch of salt and write it off as experience.....

To be honest, I did really have to remain on site, as the venue was nearly an hour away, so if I'd driven home, by the time I got here I'd have had to leave to go back again! It was the client who wrongly assumed that I'd leave the ipod playing & disappear for a couple of hours. If I'd been the client, I'd have assumed the opposite - that the DJ would remain on site (unless he said otherwise)!

I certainly won't be doing anything else concerning this matter. If I get a response to the email and/or a cheque, that's great...but even if I don't hear anything from him, I haven't lost anything, so that's not a problem.

[Shaun]

Correct!

even if I don't hear anything from him, I haven't lost anything, so that's not a problem.

That may or may not be true. It really all depends on how the client perceives your contact with him. On one hand you may jog his memory and he happily sends you the cheque. On the other hand he could have changed his mind and might think you were fishing for the extra money. If the latter, his negative word of mouth could potentially lose you future work from him and his family and friends.

I would never have sent the email fishing for the money. No matter how it's worded it's obvious that's what you're doing. Each to their own though.

[rob1963]

That may or may not be true. It really all depends on how the client perceives your contact with him. On one hand you may jog his memory and he happily sends you the cheque. On the other hand he could have changed his mind and might think you were fishing for the extra money. If the latter, his negative word of mouth could potentially lose you future work from him and his family and friends.

I would never have sent the email fishing for the money. No matter how it's worded it's obvious that's what you're doing. Each to their own though.

Thanks for your thoughts, Shaun.

:)

[Shakermaker Promotions]

Rob, just a question but....did you add in something extra in the first place to cover you having to be on site to look after the background music?

[rob1963]

Rob, just a question but....did you add in something extra in the first place to cover you having to be on site to look after the background music?

No Gary.

I usually do charge extra if the total playing time goes much over 5 hours (this coming Saturday's wedding being a typical example), but for that particular gig I didn't, as it finished earlier than normal.

[Shakermaker Promotions]

Ok, well...in my opinion, I would take it with a pinch of salt and forget about it.
The praise he gave you should be enough.

[Javlingames]

Just caught up with this thread, rob are you really that hard up for £50?

[rob1963]

Just caught up with this thread, rob are you really that hard up for £50?

Of course I'm not, but that's not the point.

The guy sent me email promising an extra £50. It didn't arrive, and the most likely reason is that he's forgotten. I therefore sent a polite email to serve as a reminder. I'd call that common sense.

I do find it strange that when someone promises to do something & forgets, people would remind them...but when someone promises to do something involving money & forgets, virtually nobody would say a word!

[DJMaxG]

Rob,
I previously posted asking how you worded the e-mail (it is back a few pages) :)

I would be interested to see what you wrote

[Shakermaker Promotions]

Rob, if the guy had said it on the night to your face and it hadn't happened, you would more than likely put it down to him forgetting due to alcohol or whatever. The difference is that he has put it in writing.

Yes, it may be common sense (us that your favourite saying lately?), but try and see it from everyone elses point of view and more importantly, the customers.

An example: A while back I helped my mate move some stuff from his lodgings to his new house. One journey in the van that took about 15 minutes in total. When he asked me if I was free and would I do him a favour, I said "No problem". Ok, it's different because he is a mate but he said to me "I'll get you a couple of beers for helping me"...I've not received the beers as yet but am I going to say "Oi, where are those beers you promised me for helping you?" because I don't feel the need to. He may remember, he may not. This guy may suddenly think "Oh, I said I'd send that DJ a cheque" and do it. He may also think "I bet he's probably forgotten now...I won't bother". I don't think he'd expect an email from you more or less asking where your £50.00 is.

[Corabar Entertainment]

That suggests that when writing a business letter or email, there's no point in being be polite or tactful. But, IMO, you HAVEN'T been!

I know exactly what I'd think if I received that email... but then again, I would have thought that after receiving your first email in response to the offer. (Who knows, maybe he did feel like I do and that's why you haven't received anything)
I think that's very unprofessional.Of course I wouldn't seriously suggest sending that as a reply! :bang: My point was, that's exactly how your email reads to me.


Or the most negative marketing email you have ever sent.......

....Each to their own but a poor choice as far as I'm concerned.


....think you were fishing for the extra money. If the latter, his negative word of mouth could potentially lose you future work from him and his family and friends.

I would never have sent the email fishing for the money. No matter how it's worded it's obvious that's what you're doing. Each to their own though.
:agree:

I'm afraid I would find it rude in the extreme if I received those communications.

[Cowlinn]

Rob, it'd be interesting to see how this one pans out, keep us posted if you hear from him :approve:

[Mark Wild]

He stated that he thought I'd gone over & above the call of duty by remaining on site, and also said how embarrassed he felt that he'd not arranged any food for me, and told me that to make up for this, he would send me a cheque for £50 on return from his honeymoon. I replied to his email thanking him for this kind gesture.


Maybe email him again Rob and let him know that food vouchers are also accepted :)

[rob1963]

Rob, if the guy had said it on the night to your face and it hadn't happened, you would more than likely put it down to him forgetting due to alcohol or whatever. The difference is that he has put it in writing.

You're spot on there, Gary.

I could tell from his email that he was very pleasantly surprised that I remained on site for the background music. More importantly, it was clear that he felt very embarrassed & awkward about forgetting to arrange any food for me, and it was obvious that he promised the £50 as he felt it would go some way to making up for that. That's why I think that it's very likely that the cheque will arrive following my reminder.


This guy may suddenly think "Oh, I said I'd send that DJ a cheque" and do it. He may also think "I bet he's probably forgotten now...I won't bother". I don't think he'd expect an email from you more or less asking where your £50.00 is.

We can only speculate on what happened & what the guy is or is not thinking.

My actions were based on what I considered to be the most likely reason for the cheque not arriving, and the best way to address that.


Maybe email him again Rob and let him know that food vouchers are also accepted :)

Good idea, Mark...especially if the vouchers also cover donuts!

:P

[rob1963]

I know exactly what I'd think if I received that email... but then again, I would have thought that after receiving your first email in response to the offer. (Who knows, maybe he did feel like I do and that's why you haven't received anything)

What?

My first email simply thanked him for his email, said that I was pleased to hear everyone enjoyed the disco, and thanked him for his kind offer of the £50, which I said was very much appreciated.

What's wrong with THAT?

:confused:


Rob, it'd be interesting to see how this one pans out, keep us posted if you hear from him :approve:

I certainly will, Cowlin.

[Corabar Entertainment]

...
Well, I wouldn't have responded n the first place with a "Thank you very much {FULL STOP}" - I would've added that it wasn't necessary.


As would I. However, in an effort to give Rob the benefit of the doubt, and hide the fact that I didn't read the OP correctly, Rob thanked hin for his "Gesture". I could be wrong, but I believe that may imply that it was not so much a concrete and binding contract, as much as an expression of goodwill.

Like I said, I could easily be wrong, and I'd have followed Angela's strategy.

[Shaun]

What?

My first email simply thanked him for his email, said that I was pleased to hear everyone enjoyed the disco, and thanked him for his kind offer of the £50, which I said was very much appreciated.

What's wrong with THAT?

:confused:





More importantly, it was clear that he felt very embarrassed & awkward about forgetting to arrange any food for me, and it was obvious that he promised the £50 as he felt it would go some way to making up for that.


You stated your initial reply was...


...thanking him for this kind gesture


In the same situation my reply would have been very different. You've mentioned that the client said he felt embarrassed for not providing you with food. My first action would have been to alleviate that concern of his so he didn't feel bad about it. By 'thanking him for his kind gesture' and accepting the payment, it (to me) looks as though you're acknowledging his (perceived) rudeness in not offering you something to eat.

I'd have probably replied with something along the line of...

"Hi [insert name here],

Thank you for your kind email, I had a wonderful time performing at your wedding. Please don't feel bad regarding not offering any food. I always make sure I bring everything I need with me so there would have been no need for anything to be provided on the day. As such, your offer or an additional payment is very much appreciated but really not required. I'm just really pleased you all had a great time.

Have a wonderful honeymoon. I hope to be of service to you again sometime in the future. Congratulations once again to you both.

Kind regards"

If he then sent the cheque after that, then it would be a very nice bonus. I'd hate for a client to somehow feel in-debted to me because he forgot to offer me food on the day.

[Corabar Entertainment]

You stated your initial reply was...




In the same situation my reply would have been very different. You've mentioned that the client said he felt embarrassed for not providing you with food. My first action would have been to alleviate that concern of his so he didn't feel bad about it. By 'thanking him for his kind gesture' and accepting the payment, it (to me) looks as though you're acknowledging his (perceived) rudeness in not offering you something to eat.

I'd have probably replied with something along the line of...

"Hi [insert name here],

Thank you for your kind email, I had a wonderful time performing at your wedding. Please don't feel bad regarding not offering any food. I always make sure I bring everything I need with me so there would have been no need for anything to be provided on the day. As such, your offer or an additional payment is very much appreciated but really not required. I'm just really pleased you all had a great time.

Have a wonderful honeymoon. I hope to be of service to you again sometime in the future. Congratulations once again to you both.

Kind regards"

If he then sent the cheque after that, then it would be a very nice bonus. I'd hate for a client to somehow feel in-debted to me because he forgot to offer me food on the day.

Amen Shaun! Exactly my way of thinking :thumbsup:

[Mark Wild]

Indeed, a simple thanks but no thanks, certainly not an indirect chase up of a kind monetary gesture that never prevailed, poor show.

[Cowlinn]

Rob, do you feel this COULD have lost you any future business from this client?

[DJMaxG]

Although quite a few of you maybe disagree, I feel that Rob responded acceptably. He thanked the client for the "kind gesture" of £50, he did not mention that he was waiting for it.

If I was Robs client and read the e-mail, then I would think that he was waiting for it.

[rob1963]

"Thank you for your kind email, I had a wonderful time performing at your wedding. Please don't feel bad regarding not offering any food. I always make sure I bring everything I need with me so there would have been no need for anything to be provided on the day. As such, your offer or an additional payment is very much appreciated but really not required. I'm just really pleased you all had a great time."

Do you also refuse tips when offered at the end of a disco, saying that the offer is very much appreciated but really not required, and that you're just pleased that everyone had a great time?

[Mark Wild]

Although quite a few of you maybe disagree, I feel that Rob responded acceptably. He thanked the client for the "kind gesture" of £50, he did not mention that he was waiting for it.

If I was Robs client and read the e-mail, then I would think that he was waiting for it.

Does that make sense? My brain hurts :)


Do you also refuse tips when offered at the end of a disco, saying that the offer is very much appreciated but really not required, and that you're just pleased that everyone had a great time?

Personally, I'd refuse 2 or 3 times before actually taking anything due to thier insistence.

[Excalibur]

I would email again, just to make sure the groom got the last email.

This would act as a subtle reminder.

£50 is £50.
And they say Yorkshiremen are tight. :D :D


No it isn't. The client has already offered it, so how can it be asking?
But in this case, I strongly suspet that the thought will not be father to the deed. ;) :( :(

Thanks for all the replies.

In my opinion, the most likely possibility by a mile is that he's forgotten to send it, the other options being that it's got lost in the post (wouldn't be the first time), that he's changed his mind or that he can no longer afford it.

If it was £5 I wouldn't have done anything, but as pointed out £50 is £50, so my thinking is along similar lines to DJ Max G, Darren, JC Sound & Light, Diamondgeezer & VectisVibe. I therefore decided that I needed a subtle way to remind him about this without actually saying "Have you sent my £50 yet?", so this afternoon I sent the following email :


Hi xxx,

I hope you are well & that you both had an enjoyable honeymoon.

I just wanted to check whether you've sent the £50 cheque which you kindly promised me, as nothing has arrived, and I'm a bit concerned that it might have gone astray in the post.

Kind regards,

Rob.


If he's forgotten, he'll send the cheque. If it's gone astray, he'll stop it & send a replacement. In the very unlikely event that he's either changed his mind or can no longer afford it afford it, he'll either let me know or will possibly make some other excuse or just ignore my email.

The way I look at it is that whatever happens I've got nothing to lose, and a much better chance of gaining £50 than if I did nothing.
Thanks again for the replies, and I'll let you know what happens.
You've got a lot to lose. Goodwill.


I'm sorry but that is cringeworthy imo.


:agree:

To me, you may as well have written "Where's my £50?".
Agreed to both.


Correct!



To be honest, I did really have to remain on site, as the venue was nearly an hour away, so if I'd driven home, by the time I got here I'd have had to leave to go back again! It was the client who wrongly assumed that I'd leave the ipod playing & disappear for a couple of hours. If I'd been the client, I'd have assumed the opposite - that the DJ would remain on site (unless he said otherwise)!

I certainly won't be doing anything else concerning this matter. If I get a response to the email and/or a cheque, that's great...but even if I don't hear anything from him, I haven't lost anything, so that's not a problem.
See above

I agree totally with Angela, Mark and Shaun. I was romi9sed a similar tip after a splendid function. I was disappointed, but not amazed not to receive it. It happens. If they don't prtess it into your hot little hand at the gig, you ain't gonne get it, and chasing it is a worse sin than not sending it. I was going to say " Politeness costs nothing", but in this case, it would appear to have a tag of £50. :( :( :( :( :(

[NKR]

I agree with the Yorkshireman.

[Dynamic Entertainment]

I agree with the Yorkshireman.

Good god...and heaven and hell meet :D

[Excalibur]

Good god...and heaven and hell meet :D

As much as it probably pained Neil to say it in the first place, I'd grudgingly have to say thanks for his support. :( :( :(

[Shaun]

Do you also refuse tips when offered at the end of a disco, saying that the offer is very much appreciated but really not required, and that you're just pleased that everyone had a great time?

That's not the case here though. The client didn't offer you a tip for doing a good job, he offered to send you a cheque to make up for not offering you food.

Accepting a gratuity for a job well done is much different than accepting payment because the client felt guilty for not offering you something to eat.

To answer your question directly, yes, I have graciously refused a tip.

[Shakermaker Promotions]

Rob, I have been offered lots of tips at the end of functions from people that are happy with the job I have done. I refuse them once, twice maybe three times but end up taking them because it may offend the customer if I don't. They are making a kind gesture which is appreciated but not necessary really as I have done what I am paid to do and what I was booked for, however I don't wish to offend anyone.

[JTRS]

It's a damned if you do damned if you don't scenario

If you don't follow it up and he has sent it and it's gone astray in the post then he'll wonder (and probably be miffed) that you didn't thank him for sending it

If you do follow it up and he hasn't sent it then it looks like you are fishing for it, which may cause him some embarassment if he is short of funds or even if he's simply forgotten to send it.

I can see both points of view from all the different replies so far posted, at the end of the day I suppose you can only do what you feel comfortable doing

JTRS

[DazzyD]

In reply to the thread title, I'd let sleeping dogs lie. I certainly wouldn't want to embarrass anyone in to giving me extra money and I wouldn't want them to feel pressured in to doing so. This is exactly how I feel Rob's emails come across. If I received those emails I'd feel very disappointed. After all, isn't it the thought that counts? The client thought about giving Rob £50 then thought "Naw! He's been paid enough already!!" ;) . But he'd thought about it so that's great!


Why not forget about the straight forward approach and send a feedback questionaire out. It may well jog his memory on.... and you can bin the questionaire when he returns it :D

This is sensible. Good suggestion! :approve:


...Personally, I'd refuse 2 or 3 times before actually taking anything due to thier insistence.

This always makes people feel better as they've "won" the situation. Gives them a sense of achievement!

[rob1963]

Thanks for the continued responses.

I think it's important to make the point that I'm most qualified to know the best thing to do, because I'm the one who knows him best, having exchanged a number of emails before the reception, done the actual disco & spoken to him a number of times at the function.

Anyway, I've just received the following email:


Hi Rob,

Thanks for nudging me. I completely forgot. However have put cheque in the post for you today as promised so let me know if you don't have it by end of week.

Many thanks again for your service and take care.

All the best,

xxxx.


So the customer has THANKED me for reminding him about this, admitted he forgot, confirmed he's posted a cheque today...and even asked me to let him know if it's not arrived by the end of the week. Perfect!

Therefore, everyone is happy, and in a couple of days I'll have an extra £50 in my pocket, which I see as a reward for handling the situation professionally.

:D

[Solitaire Events Ltd]

And that response doesn't sound like he thought you were rude, unprofessional or begging for money.

It would be the exact response that your initial email would have got from me, if I was the one who promised the £50.00 and had forgotten.

[Mark Wild]

Thanks for the continued responses.

I think it's important to make the point that I'm most qualified to know the best thing to do, because I'm the one who knows him best, having exchanged a number of emails before the reception, done the actual disco & spoken to him a number of times at the function.

Anyway, I've just received the following email:


Hi Rob,

Thanks for nudging me. I completely forgot. However have put cheque in the post for you today as promised so let me know if you don't have it by end of week.

Many thanks again for your service and take care.

All the best,

xxxx.


So the customer has THANKED me for reminding him about this, admitted he forgot, confirmed he's posted a cheque today...and even asked me to let him know if it's not arrived by the end of the week. Perfect!

Therefore, everyone is happy, and in a couple of days I'll have an extra £50 in my pocket, which I see as a reward for handling the situation professionally.

:D

Call me sceptical but I don't believe you :D

[Leicester Ben]

Just caught up on this now, I would have never sent the email reminder to the client, regardless of how it was worded.

It just comes across as, "Oi, where is my £50!"

What you have done Rob is completely the opposite to how I would have acted in that situation, it dosent make it wrong or right, just the opposite of what I personally think is right.

[Steve the DJ]

Call me sceptical but I don't believe you :D

I don't believe the customer included those "kisses" at the end... :D


What you have done Rob is completely the opposite to how I would have acted in that situation, it dosent make it wrong or right, just the opposite of what I personally think is right.

Which makes it wrong then... :daft:

[rob1963]

And that response doesn't sound like he thought you were rude, unprofessional or begging for money.

It would be the exact response that your initial email would have got from me, if I was the one who promised the £50.00 and had forgotten.

I know we're in the minority, but I'm 100% with you on this one, Darren.


Call me sceptical but I don't believe you :D

Mark,

I really don't care whether you believe me or not, but you clearly don't know me very well if you honestly think I'd deceive people by posting up a fake email which I pretended I'd received from a client.

Why not just admit that as a result of my actions everything turned out well for all concerned, everyone is happy, and I'm £50 up?

:D

[Mark Wild]

Mark,

I really don't care whether you believe me or not, but you clearly don't know me very well if you honestly think I'd deceive people by posting up a fake email which I pretended I'd received from a client.

Why not just admit that as a result of my actions everything turned out well for all concerned, everyone is happy, and I'm £50 up?

:D

Thanks for your thoughts Rob.

[Ecstatic Events]

This thread has cost more than £50 in peoples time and effort.

Rob, do you support a charity? If so, a kind donation of £50 would be nice! Assuming the chq arrives :)

[Shaun]

Hi Rob,

Thanks for nudging me. I completely forgot. However have put cheque in the post for you today as promised so let me know if you don't have it by end of week.

Many thanks again for your service and take care.

All the best,

xxxx.




"Thanks for nudging me" - From that comment it would appear that the client saw your reply as a prompt to get the money too. I wonder if he's thinking to himself "well, I suppose I better as I'd promised"

We'll never know.

[Mark Wild]

"Thanks for nudging me" - From that comment it would appear that the client saw your reply as a prompt to get the money too.

That very metaphor has been used several times in this thread too :zip:

[rob1963]

"Thanks for nudging me" - From that comment it would appear that the client saw your reply as a prompt to get the money too.

I disagree.

[Shakermaker Promotions]

Rob, sorry mate but I get the impression that you are sat there, rubbing your hands togeather and thinking "Yesss!!". For some reason, it's just not coming across too well.

[rob1963]

Rob, sorry mate but I get the impression that you are sat there, rubbing your hands togeather and thinking "Yesss!!". For some reason, it's just not coming across too well.

I'm just happy that I did what I did & happy with the results...which were exactly as expected.

It's as simple as that, so I'm sorry if you think it's not coming across too well to you.

[Shakermaker Promotions]

No need to be sorry to me Rob, if you're happy then that's fair enough.
I just don't feel right about it, that's all. It was your function, your customer etc etc...You asked for opinions and you got them.

[rob1963]

No need to be sorry to me Rob, if you're happy then that's fair enough.
I just don't feel right about it, that's all. It was your function, your customer etc etc...You asked for opinions and you got them.

I certainly am happy, Gary...and more importantly so is my client.

:D

[Corabar Entertainment]

I certainly am happy, Gary...and more importantly so is my client.]Well, this thread certainly hasn't done much to convince me that is the most important thing to you.

:lol:

[rob1963]

Well, this thread certainly hasn't done much to convince me that is the most important thing to you.

:lol:

Guess I'll have to try harder next time, then!

:D

[Shakermaker Promotions]

I won't say anymore on the subject Rob and using your usual line 'will bow out' and let everyone else get on with it. I'm guessing that a lot of people will be thinking the same thing. I don't want to comment as to what I really think because I've done it before and was met with a petty reply.

[rob1963]

I won't say anymore on the subject Rob and using your usual line 'will bow out' and let everyone else get on with it.

No problem, Gary.


I'm guessing that a lot of people will be thinking the same thing.

Lots of people have said what they're thinking, and it's clear that the vast majority are thinking I was wrong to contact the customer.


I don't want to comment as to what I really think because I've done it before and was met with a petty reply.

I thought your previous posts HAD stated what you really think, but if that's not the case & you'd rather keep quiet, then fair enough.

:)

[Shakermaker Promotions]

:zip:

[Javlingames]

None of it sits comfortably with me rob and it obviously didnt with you initially for you to post it on here, I just think youv'e embarrassed yourself wit hyour client. Yes you got your £50 but i would imagine its left a bitter after taste.

[rob1963]

None of it sits comfortably with me rob

Fair enough.


and it obviously didnt with you initially for you to post it on here

Sorry, but that's simply not true.

I'd already made my decision & sent the email to my client BEFORE I started this thread. I was simply interested to get other people's views.

If it didn't sit comfortably with me, I'd have started the thread & considered the replies BEFORE taking any action.


I just think youv'e embarrassed yourself with your client.

I don't feel embarrassed at all.


Yes you got your £50 but i would imagine its left a bitter after taste.

No, I haven't got my £50 yet...but if it's not here by the end of the week, I'll let him know...just like he asked me to!

:D

[Sapphire Disco]

It's funny how all the people who have said leave it can be so generous with someone else's money, well done Rob you did exactly the right thing :)

[rob1963]

It's funny how all the people who have said leave it can be so generous with someone else's money

A very good point! :lol:


well done Rob you did exactly the right thing :)

Cheers, and thanks for being one of the minority who agreed with me!

:thumbsup:

[Mark Wild]

It's funny how all the people who have said leave it can be so generous with someone else's money, well done Rob you did exactly the right thing :)

You've missed the point I think, it's never been Rob's money, it wasn't owed to him, Rob was paid in full for the service he provided ;)

[rob1963]

it's never been Rob's money

It will be in a couple of days when the postman comes!

:D :D :D

[DJMaxG]

So then Rob

What are you going to buy with it? :d

[rob1963]

So then Rob

What are you going to buy with it? :d

I was thinking of a pile of books about money management for some of the people who replied to this thread, but then decided it would be more sensible to simply add it to my retirement savings!

:D

[Mark Wild]

I was thinking of a pile of books about money management for some of the people who replied to this thread

:D

Here's one you might find more useful than buying other members books Rob :D

[rob1963]

Here's one you might find more useful than buying other members books Rob :D

I'd find that about as useful as "How to eat too much & get fat for dummies"

:Laugh:

[djsteve10]

Don't be cheeky and ask for the bonus... Just let it go. You got your fee Rob, That's all that matters.

[DJMaxG]

Steve,
Check the previous posts :)

The money is on its way

[rob1963]

You got your fee Rob, That's all that matters.

No, the other thing that matters is people doing what they promise to!

;)

[Corabar Entertainment]

For your sake, Rob... I really hope the client never finds this thread.

[Shakermaker Promotions]

It's funny how all the people who have said leave it can be so generous with someone else's money, well done Rob you did exactly the right thing :)

So says Yoda ;)

[rob1963]

For your sake, Rob... I really hope the client never finds this thread.

I think it's unlikely, as my business name is not the same as my username, and all personal information was removed from the emails I put in the thread.

I didn't even mention the client's first name, let alone the venue, its location or the date of the function.

:)

[Corabar Entertainment]

I know that Rob

:bang:

[Excalibur]

Thanks for the continued responses.

I think it's important to make the point that I'm most qualified to know the best thing to do, because I'm the one who knows him best, having exchanged a number of emails before the reception, done the actual disco & spoken to him a number of times at the function.

Anyway, I've just received the following email:


Hi Rob,

Thanks for nudging me. I completely forgot. However have put cheque in the post for you today as promised so let me know if you don't have it by end of week.

Many thanks again for your service and take care.

All the best,

xxxx.


So the customer has THANKED me for reminding him about this, admitted he forgot, confirmed he's posted a cheque today...and even asked me to let him know if it's not arrived by the end of the week. Perfect!

Therefore, everyone is happy, and in a couple of days I'll have an extra £50 in my pocket, which I see as a reward for handling the situation professionally.

:D
I see it as begging, we'll agree to differ.


And that response doesn't sound like he thought you were rude, unprofessional or begging for money.

It would be the exact response that your initial email would have got from me, if I was the one who promised the £50.00 and had forgotten.
Not the response I'd have given. :zip:


I know we're in the minority, but I'm 100% with you on this one, Darren.



Mark,

I really don't care whether you believe me or not, but you clearly don't know me very well if you honestly think I'd deceive people by posting up a fake email which I pretended I'd received from a client.

Why not just admit that as a result of my actions everything turned out well for all concerned, everyone is happy, and I'm £50 up?

:D
Because I don't think that is the case.


I certainly am happy, Gary...and more importantly so is my client.

:D
Jury's out on that one. As you point out, you've spoken to the customer, so have a greater insight than we have, but even so.................


You've missed the point I think, it's never been Rob's money, it wasn't owed to him, Rob was paid in full for the service he provided ;)

And didn't provide anything more than he'd contracted to provide, always expected to provide, and invoiced for. No tip required, and certainly not to be chased up.

[Jonathan Ford]

I think it's unlikely, as my business name is not the same as my username, and all personal information was removed from the emails I put in the thread.

I didn't even mention the client's first name, let alone the venue, its location or the date of the function.

:)

I didn't include any personal details when I posted that funeral thread a few weeks ago, but my client still found it (Christ alone knows how, as I have no website, and am not on the first 20 pages of Google for any forum posts I make). I wouldn't sleep easy.

I've already made my feeling clear that this whole thing was a shake down, so I'll bow out etc, etc.....

[Squelch]

I seriously wonder about the level of intelligence on here sometimes...

You are the most unfriendly person I have ever seen on a forum :(

[Excalibur]

You are the most unfriendly person I have ever seen on a forum :(

Yeah, but he's a happy little bunny in the flesh. ;) :D :D :D :D :D

[Sapphire Disco]

So says Yoda ;)

I'm not a great star wars fan but I will take that as complement thank you ;)

[Solitaire Events Ltd]

Here's one you might find more useful than buying other members books Rob :D

I think a lot of the members on here would benefit from that book.


For your sake, Rob... I really hope the client never finds this thread.

Why? As far as I'm aware, he hasn't been rude about the client and has just got what has been promised to him. Just because others have a differing point of view, it doesn't make what Rob did wrong.


You are the most unfriendly person I have ever seen on a forum :(

Probably due to the fact that I have to deal with :muppet: after :muppet: every day on here. People who have no real input and think it's great just to get involved with the threads that turn into a bun fight.

I could make a list of those people if you like? It's always the same ones, over and over and their time is limited on here.

[Sapphire Disco]

You are the most unfriendly person I have ever seen on a forum :(

He's not really he has taught me a lot and also given me the opportunity of doing some bigger gigs that I may not have got on my own , unfriendly no not at all.

[Shakermaker Promotions]

Darren, I'd like to know if I'm on your muppet list mate. If so, I'll go quietly before I'm told to :D

[Solitaire Events Ltd]

Darren, I'd like to know if I'm on your muppet list mate. If so, I'll go quietly before I'm told to :D

No. ;)

Believe it or not, there are only half a dozen people on here that I haven't got the time of day for and those are generally people who don't contribute or make the running of the forum difficult.

[DazzyD]

I'm glad it turned out alright in the end then, Rob.

Just can't help feeling that it could have been so very different! And I can't help wondering if the client felt at all pressured in to responding like that (which is what my only other post in this thread predicted).

[STEVE HANLEY]

You are the most unfriendly person I have ever seen on a forum :(

That's cos you don't know him mate

Meet the guy in the flesh and you'll have an entirely different opinion of him

As our forthcoming drinking sesh at BPM will testify. Hope you.ve been training mate:beer1: :beer1: :beer1: :D :D

[Squelch]

That's cos you don't know him mate

Meet the guy in the flesh and you'll have an entirely different opinion of him

As our forthcoming drinking sesh at BPM will testify. Hope you.ve been training mate:beer1: :beer1: :beer1: :D :D

Im up for that!!! but would the black sheep of the forum be allowed into your BPM drinking sesh???

[NKR]

I was thinking of a pile of books about money management for some of the people who replied to this thread, but then decided it would be more sensible to simply add it to my retirement savings!

:D

Rob - My suggestion was to leave it. However, you can keep your book on money management, although the gesture is a nice one. Maybe I should send you a PM in a week asking for my book on money management you promised me.
I disagreed with your approach, but you are now £50 richer. I feel you may have been richer if you have just left it. You used to work for a bank didn't you - old habbits die hard as they say.


Steve,
Check the previous posts :)

The money is on its way

hmm - no I won't bother.

As a Lancastrian I am naturally frugal, as my evil twins from other side of the hills are. We look after the pennies as they look after the pounds.

Now you may note that it was the tight northern folk who accepted the contract was met and the gesture was sufficient!

Do I take tips. Yep the tip on Saturday night was much appreciated and was immediately blown on pizza at the local restaurant for Mrs DJ, mini DJ and I about 30 mins ago.

Rob may turn out to be right and the £50 is all he would ever have got out of that client. However, next time someone tells you DJ's are just money grabbers then have another look at this thread. Raising the bar!!! Food for thought.

[rob1963]

Believe it or not, there are only half a dozen people on here that I haven't got the time of day for and those are generally people who don't contribute or make the running of the forum difficult.

:cry:

[Excalibur]

Im up for that!!! but would the black sheep of the forum be allowed into your BPM drinking sesh???

We are a broad church. All are welcome, Brother. :D :D

[Silver]

Now you may note that it was the tight northern folk who accepted the contract was met and the gesture was sufficient!


So by that I understand, if somebody comes up to you at the end of the night and says "What a great night thanks, will you accept this gesture of a £20 tip you will turn it down, no pushing on the customers part, quite simply NO!

By that I read you haver never accepted a tip/gratuity/reward/thankyou in your life?

[NKR]

So by that I understand, if somebody comes up to you at the end of the night and says "What a great night thanks, will you accept this gesture of a £20 tip you will turn it down, no pushing on the customers part, quite simply NO!

By that I read you haver never accepted a tip/gratuity/reward/thankyou in your life?

I think in light of the rest of the thread the context would be clear.

On your later comment I would suggest you have not read all of my post otherwise the answer to that particular question would have been very clear.

This is not about accepting tips it is about chasing them afterwards.

[rob1963]

Just to tie up this thread, this morning's post included the £50 cheque from this client with a work compliment slip on which he'd written "Thanks again Rob. Apologies for the delay in getting this to you. Regards, xxxx."

End of story.

:D

[Vectis]

End of story.


You've not banked and cleared it yet... :o

[rob1963]

You've not banked and cleared it yet... :o

Don't be so pessimistic!

Just waiting for some money from the Isle of Wight now, that that's my finances sorted for this week.

;) :D :D

[Vectis]

Don't be so pessimistic!

Just waiting for some money from the Isle of Wight now, that that's my finances sorted for this week.

;) :D :D

Gotta love these banks and their antiquated "3-5 days to transfer cash electronically" ways :daft: Maybe they class it as an international transfer? :D

[rob1963]

Maybe they class it as an international transfer? :D

I'm sure you're right.

After all, it IS coming from overseas!

:D :D :D

[DJMaxG]

If you are a Nationwide building society customer, BACS is usually instant - no need to wait severl days. It is deposited within 15 minutes! :approve:

[robbiedj]

:D


Maybe they class it as an international transfer? :D


I'

After all, it IS coming from overseas!

:D :D :D

You just made Carol laugh there. She took Brownies camping in Sandown several times and still remembers the 9 year old who snuggled up on the ferry and said "Do you know, Brown Owl, I've never been abroad before!"

Well, it was over seas, I suppose. :D

[rob1963]

If you are a Nationwide building society customer, BACS is usually instant - no need to wait several days. It is deposited within 15 minutes! :approve:

In that case, BACS must have changed sine I left the bank, because during my time there, it always took 2 or 3 working days to arrive.

I think you'll find that the Nationwide system which only takes 15 minutes is something OTHER than BACS.

I know it's not always accurate, but this is from Wiki: "BACS payments take three working days to clear: they are entered into the system on the first day, processed on the second day, and cleared on the third day."

[Steve the DJ]

If you are a Nationwide building society customer, BACS is usually instant - no need to wait severl days. It is deposited within 15 minutes! :approve:


I think you'll find that the Nationwide system which only takes 15 minutes is something OTHER than BACS.

He is referring to the Faster Payments System (http://en.wikipedia.org/wiki/Faster_Payments_Service) Rob which many (but still not all) banks use now.

It's based on CHAPS as us "old time bankers" used to call it. :D

BACs still exists for payments that can't go via the new service and still take around 3 working days.

[ppentertainments]

In that case, BACS must have changed sine I left the bank, because during my time there, it always took 2 or 3 working days to arrive.

I think you'll find that the Nationwide system which only takes 15 minutes is something OTHER than BACS.

I know it's not always accurate, but this is from Wiki: "BACS payments take three working days to clear: they are entered into the system on the first day, processed on the second day, and cleared on the third day."

What is the difference between BACS and a bank transfer ??

[DJMaxG]

Steve,
Yes - I think that is what they call it ;)

Although I said 15 minutes, the funds are usually instantly there and spendable. I have transferred from that account into another bank, and spent the money on a debit card, several times.

The funds are available, even though they may not have neccesarily been fully cleared at the banks.

[Steve the DJ]

What is the difference between BACS and a bank transfer ??

BACs is the banking term for the process of making a bank to bank transfer, so they are one and the same.


Steve,
The funds are available, even though they may not have neccesarily been fully cleared at the banks.

Not true, they are deposited in the recipient account as cleared funds.

But now we really are heading...

:offtopic:

[DJMaxG]

Not true, they are deposited in the recipient account as cleared funds.

I was told by a member of HSBC staff that the money is there in the account, but he could not confirm that it was definately there until (such and such date), which sounds confusing. I understand that the transfer is obviously complete, despite my occasional small unauthorised withdrawals that tend to slip through the net sometimes.



But now we really are heading...

offtopic

The topic finished earlier - Rob received his cheque through ;)

[rob1963]

What is the difference between BACS and a bank transfer??


BACs is the banking term for the process of making a bank to bank transfer, so they are one and the same.

That's not quite right, Steve.

BACS relates to a payment made by a specific method (which takes 3 days).

However, bank transfer is just a general term for transferring money between banks, and this can be done by a number of different methods, some of which are much quicker than the 3 days which BACS payments take.

Apologies for going off topic.

:o

[ppentertainments]

That's not quite right, Steve.

BACS relates to a payment made by a specific method (which takes 3 days).

However, bank transfer is just a general term for transferring money between banks, and this can be done by a number of different methods, some of which are much quicker than the 3 days which BACS payments take.

Apologies for going off topic.

:o
Makes things a bit clearer - normally people pay me by 'bank transfer' and goes through immediately.

[Steve the DJ]

That's not quite right, Steve.

Your quite right, I should have said BACs was one of several methods used to make a transfer.



Apologies for going off topic.

:o

It's your topic, do what you like with it!

:lol:

[rob1963]

Your quite right, I should have said BACs was one of several methods used to make a transfer.

Just don't expect to say anything incorrect about the English banking system when I'm around without expecting to be corrected!

:p


It's your topic, do what you like with it!


Good point.

After so many posts, I'd forgotton what the thread was about! I'd only expected about 20 replies!