womble
23-07-2010, 06:53 PM
I know I've banged on about how highly I rate our karaoke software before, but I just wanted to tell you about the guy who develops it.
Last week I had a hard drive incident, which I won't go into right now, but it has now been resolved. However the karaoke software was having some issues with finding the tracks, despite having the correct path name for them.
I contacted the developer and he has just spent over an hour on iChat controlling my laptop to try and resolve the problem. Now he has found the issue and is currently writing a fix to the software to try and ensure that my main playout karaoke system is working for when I leave the house in 40 minutes. If he doesn't manage it I still have my backup Mac that is working off the internal HDD and should have a fix for tomorrow's wedding where they also want some karaoke!
That just has to be the single most exceptional piece of customer service I have ever received!
Last week I had a hard drive incident, which I won't go into right now, but it has now been resolved. However the karaoke software was having some issues with finding the tracks, despite having the correct path name for them.
I contacted the developer and he has just spent over an hour on iChat controlling my laptop to try and resolve the problem. Now he has found the issue and is currently writing a fix to the software to try and ensure that my main playout karaoke system is working for when I leave the house in 40 minutes. If he doesn't manage it I still have my backup Mac that is working off the internal HDD and should have a fix for tomorrow's wedding where they also want some karaoke!
That just has to be the single most exceptional piece of customer service I have ever received!