It's under warranty so it's going back!!

[Shakermaker Promotions]

I've had enough now!
The Crown XLS802 amp is being far too tempremental.
It seems to like some kettle leads and hate others. I checked my Cerwin Vega amp and it is the same power etc and the kettle lead that came with it (and hasn't moved since as it's secured in the flightcase is 13amp).

In a marquee in March, plugged the Crown in and pressed the power and it flicked on, no fan and then off. Pressed the power again and nothing!
Had backup on this occasion so all was well.
Tested Crown the next day at home and no problem??? CONFUSED!

At a hotel in May, same as above. Had backup (actives). Tested at home the next day and again...all was well with no problem? CONFUSED!

At a school last week, same as above. Tried different kettle leads and eventually a different wall socket and all was well with no problems? Because of this happening, I set up the actives aswell just incase something went wrong during the evening. CONFUSED!

I use the Crown at my pub residency all the time - No problems.
I use the Crown at other regular venues - No problems.

(Maybe it's just luck?)

Now...yesterday Mike (Ecstatic Events) asked if he could use the amp as backup as he wasn't sure about his W-Audio amp being enough for a gig he was doing for me.
On pickup today he informed me that he didn't take it because it didn't power up (as described above). I asked him to show me on arrival and SURPRISE! it was fine!!??

When I got it home today I tested it myself and it didn't power up??? I tried 3 different kettle leads and same problem. I tried it again 10 minutes ago and it WORKED!!??

The Crown is under warranty so I want a brand new replacement asap.
There MUST be something wrong......yes?

[Ecstatic Events]

Now...yesterday Mike (Ecstatic Events) asked if he could use the amp as backup as he wasn't sure about his W-Audio amp being enough for a gig he was doing for me.
On pickup today he informed me that he didn't take it because it didn't power up (as described above). I asked him to show me on arrival and SURPRISE! it was fine!!??

Judging by that mahooosive spark that we saw when it did power up - There's definitely something wrong Gary - Lets hope you get that replacement.

[CRAZY K]

I've had enough now!
The Crown XLS802 amp is being far too tempremental.
It seems to like some kettle leads and hate others. I checked my Cerwin Vega amp and it is the same power etc and the kettle lead that came with it (and hasn't moved since as it's secured in the flightcase is 13amp).

In a marquee in March, plugged the Crown in and pressed the power and it flicked on, no fan and then off. Pressed the power again and nothing!
Had backup on this occasion so all was well.
Tested Crown the next day at home and no problem??? CONFUSED!

At a hotel in May, same as above. Had backup (actives). Tested at home the next day and again...all was well with no problem? CONFUSED!

At a school last week, same as above. Tried different kettle leads and eventually a different wall socket and all was well with no problems? Because of this happening, I set up the actives aswell just incase something went wrong during the evening. CONFUSED!

I use the Crown at my pub residency all the time - No problems.
I use the Crown at other regular venues - No problems.

(Maybe it's just luck?)

Now...yesterday Mike (Ecstatic Events) asked if he could use the amp as backup as he wasn't sure about his W-Audio amp being enough for a gig he was doing for me.
On pickup today he informed me that he didn't take it because it didn't power up (as described above). I asked him to show me on arrival and SURPRISE! it was fine!!??

When I got it home today I tested it myself and it didn't power up??? I tried 3 different kettle leads and same problem. I tried it again 10 minutes ago and it WORKED!!??

The Crown is under warranty so I want a brand new replacement asap.
There MUST be something wrong......yes?

You clearly have an intermittent fault there--not always easy to get people to understand or accept.

It depends how long you have had it Gary---ask your local trading standards.

You are entitled to straight replacement up to a certain length of time.

Im taking my Toshiba Laptop back to John Lewis tomorrow--one of the keys is :Censored: only a few months old, yes ill be phoning Trading Standards in the morning as well:D

[Shakermaker Promotions]

The warranty is a 3 year one and it is less than halfway through it.
I am going to tell them that it has started to happen recently and it's my only amp and I have functions full on now until January. If they can't get it sorted asap then I want a brand new replacement asap.

[Excalibur]

The warranty is a 3 year one and it is less than halfway through it.
I am going to tell them that it has started to happen recently and it's my only amp and I have functions full on now until January. If they can't get it sorted asap then I want a brand new replacement asap.

Good luck. Keep us posted.

[CRAZY K]

The warranty is a 3 year one and it is less than halfway through it.
I am going to tell them that it has started to happen recently and it's my only amp and I have functions full on now until January. If they can't get it sorted asap then I want a brand new replacement asap.

I would take advice from your local Consumer Direct first --found on the Internet they are the the new Trading Standards department.

Whats a reasonable time for repair, if you use the amp regularly its 5 days or less--thats unlikely to happen.

[Megamix]

I copied this off a forum - maybe even this one (cant remember)

If it’s less than six months since the purchase, take it back or make the seller aware of the problem. The seller should offer a refund or a replacement unless they can prove that there wasn’t a defect at the time you bought it. It also depends on the reason why you want a refund. If you go back to a shop and say that you’ve changed your mind about something you bought from them and that you no longer want it, the shop doesn’t have to do anything.
Often shops will have something like “refund offered within 30 days of your purchase.” If you go back to the shop after their 30 day policy had expired, you wouldn’t automatically be entitled to a refund. Shops and businesses normally want satisfied customers, but they also want to maintain their profits.

European Law also offers some remedies for defective goods. If consumers enter into contracts for the sale or supply of goods and discover a defect within six months, the assumption is that the fault was there at the time of purchase unless the trader proves otherwise.

If more than six months have passed, the consumer has to prove the defect was there when they bought it. The remedies offered under these circumstances are a repair or replacement, a reduction in price which takes the defect into account, or the return of the goods in exchange for a part or full refund (and compensation if applicable.)

A repair or a replacement has to be effected with minimum inconvenience to the consumer, so the trader should pay all associated costs such as post, labour etc. Also, a repair or replacement has to be proportionate. For example, if a repair is going to cost more than a replacement, the trader is doing nothing wrong by offering a replacement. You can only ask for a refund or part refund where the cost of repair or replacement is disproportionate or where repair/replacement is not provided within a reasonable time.

Whether or not you are entitled to a refund depends on numerous factors. However, if you are dissatisfied there is nothing to be lost by making your feelings known. Be firm in your insistence that you are unhappy, and give reasons. Remember that you’re not automatically entitled to a refund because you have changed your mind about a purchase

[DJMaxG]

It seems unlikely for it to be a lead, the fault is more likely to be within the amplifier enclosure

I would definately get it replaced Gary, whilst the warranty is still in tact

Good luck
;)

[DJ Jules]

I would take advice from your local Consumer Direct first --found on the Internet they are the the new Trading Standards department.

Whats a reasonable time for repair, if you use the amp regularly its 5 days or less--thats unlikely to happen.

As mentioned on a different thread, Consumer Direct are irrelevant in this case because you're not a Consumer, you're a Business, buying business goods from another Business.


You're covered by Crown's own 3yr warranty, but you have no right to demand anything 18months down the track (other than that they honour whatever they promised in their warranty at the time of sale) - the cover being provided is completely at Crown's discretion.

Julian

[Shakermaker Promotions]

Guys, just been on the phone to the shop where I got it from. I purchased it in March 2009 (didn't realise). I explained the problem and the guy on the phone seemed to think it would be a replacement needed but said it's up to Crown at the end of the day.

[CRAZY K]

As mentioned on a different thread, Consumer Direct are irrelevant in this case because you're not a Consumer, you're a Business, buying business goods from another Business.


You're covered by Crown's own 3yr warranty, but you have no right to demand anything 18months down the track (other than that they honour whatever they promised in their warranty at the time of sale) - the cover being provided is completely at Crown's discretion.

Julian

pardon:confused:

Its not as you state.

Having discussed my Laptop problem this morning with Consumer Direct it seems the following are the facts---

1. If its a straight purchase of an electrical item not involving any other service i.e. fitting or installing then its under Sale of Goods Act still.

Retailer is liable.

2. There is only about a period of ONE MONTH from purchase that you can INSIST on afull replacement.

Retailer is liable

3.As a business ( but you may have bought this in your private name of course, all my stuff is because im not Limited) there MAY be restrictions on your rights under the SOGA placed in the Retailers T and C.relating to business use and they may attempt to restrict your rights--get out your purchase receipt and read it;)

However they are subject to the Unfair Contract Terms Act which stops unreasonable clauses trying to avoid liability.

So thats chapter and verse.

Gary, I would ring that number now mate 08454 04 05 06 for Consumer Direct and I wouldnt take any:BS: from the Retailer

Im sure you dont want that amp back:eek:

Im just off to John Lewis to read them my rights over my Latop--World War 3 might start this afternoon.;)