Disco World Ltd

[welby]

Has any had any dealings with Disco World Ltd?

I just had the phone slammed down on me as I complained about a damaged set of speaker stands delivered to me.

Thing was these were originally delivered 3 weekes ago with a ripped stand bag and I left the speaker stands in the cellophane wrappers while waiting for a replacement bag to be delivered and didn't bother to check them further.

I eventually opened the speaker stands and found one of the collars smashed and hence my complaint.

They said there was a 7 day time limit and I should have complained at the time.

I guess I am in the wrong for not checking them when deleivered - lesson learnt, but to slam the phone down on me is unforgivable in my book.

[Booche]

:eek: I've delt with them before and never had any issues what so ever

Hope it gets sorted for you mate.

[DJ Tony McQue]

That is strange. I have bought stuff from them a couple of times before and whilst they tend to just deal in budget DJ equipment, the level of service I have recieved from them was very impressive considering the tiny amount I was spending. Perhaps drop an email to the manager? It could just be an employee having a bad day for one reason or another.

[STEVE HANLEY]

[I just had the phone slammed down on me as I complained about a damaged set of speaker stands delivered to me.]

Wow Awesome customer service:mad:

[Charlie Brown]

This really isn't good.

Have you tried calling them again?

[supersound]

Maybe the phone was dropped or fell off the counter?Mind you if this was the case they should have phoned back immediately.

Paul

[Takeiteasy]

I thought you have 28days to return goods to a supplier ?

''The Sale of Goods and Supply of Services Act, 1980 gives legal rights to consumers in their dealings with retailers and service suppliers.

The Act empowers consumers to take action for themselves. Most issues under the Act are civil legal matters to be dealt with between the parties to the contract.

Under the Act, goods should be:
Of merchantable quality - the goods are of an acceptable standard
As described - false or exaggerated claims must not be made by the seller
Fit for intended purpose - be fit for the purpose they were bought for
Correspond to the sample
Where goods do not conform to the above criteria, you are entitled under the Act to seek a repair, replacement or a refund.
The legislation does not specify whether it is the retailer/supplier or the customer who chooses the form of redress to be offered.

However, if a repair is offered and accepted, then it should be permanent. If not, and the same fault occurs again, then the buyer is entitled to seek another form of redress from the list.

You can also reject the retailer/supplier's offer if you wish to seek another form of redress. If you do, you may have to take the matter to the courts to have it resolved''

[Jason]

I've never used them, but are aware of their business from a non-DJ forum (I develop for the same ecommerce platform they use).
From posts of other DJ forums, they sound fine to deal with, and actually hold stock (as opposed to drop-shipping)

The OP will have entered a contract with them when purchasing;
http://www.disco-world.co.uk/terms-conditions/info_3.html

Follow their proceedure for returning goods... ie request an RMA number, and their returns policy sounds to be pretty good;
"...we will ensure the item is collected from you"

[Spirits High]

I've used them many times and they've always been spot on with no dramas.

I know at the moment they're preparing to move premises next week so things may be "up in the air a bit" so to speak.

I'd give them a call back as like I said they've always been great with me ;)

[Vectis]

I thought you have 28days to return goods to a supplier ?

''The Sale of Goods and Supply of Services Act, 1980 gives legal rights to consumers in their dealings with retailers and service suppliers.

The Act empowers consumers to take action for themselves. Most issues under the Act are civil legal matters to be dealt with between the parties to the contract.

Under the Act, goods should be:
Of merchantable quality - the goods are of an acceptable standard
As described - false or exaggerated claims must not be made by the seller
Fit for intended purpose - be fit for the purpose they were bought for
Correspond to the sample
Where goods do not conform to the above criteria, you are entitled under the Act to seek a repair, replacement or a refund.
The legislation does not specify whether it is the retailer/supplier or the customer who chooses the form of redress to be offered.

However, if a repair is offered and accepted, then it should be permanent. If not, and the same fault occurs again, then the buyer is entitled to seek another form of redress from the list.

You can also reject the retailer/supplier's offer if you wish to seek another form of redress. If you do, you may have to take the matter to the courts to have it resolved''

Key word highlighted.

Different guidelines for B2B.

[welby]

Thanks for all the comments - I was more miffed about the phone being slammed down on me - more than the broken stand - I'm not bothered about the stands as they were only cheap QTX ones for mounting a LCD screen on each.

I'll get a pair of adam hall ones - much better and will last for ages.

Sad eh? but they just lost a customer!

[TonyB]

I had the same thing happen just before Christmas (that is have speaker stands delivered from Disco World and the collar on one was broke, probably the same QTX ones).

I emailed them pictures of the damaged one and they replied almost instantly saying they were looking into it. Next day I had a card from a courier pushed through the door to say they tried to deliver a package when I was out. Went and picked up the package and it was a replacement speaker stand. They didn't even ask for the damaged one back.

Used them quite a few times and never had a problem. Always seem helpful when I phone them.

The box they send them out in doesn't seem to be strong enough to cope with the treatment they get with couriers.

[Solitaire Events Ltd]

I've always found Darren at Discoworld to provide very good customer service. It doesn't sound like them at all.

[Sapphire Disco]

I've used them many times and they've always been spot on with no dramas.

I know at the moment they're preparing to move premises next week so things may be "up in the air a bit" so to speak.

I'd give them a call back as like I said they've always been great with me ;)


I've always found Darren at Discoworld to provide very good customer service. It doesn't sound like them at all.

:agree:

Also on Saturday and Sunday only they've got 20% off everything :)

[Charlie Brown]

I'll get a pair of adam hall ones - much better and will last for ages.

Sad eh? but they just lost a customer!

IMO that's not the right attitude.

You've paid for something you can't use. You should receive the correct item in a new condition. If you give up, then their attitude won't stop.

Give them a call on Monday and explain. I'm sure they'll sort you out.

[Andy Goodtimes]

I have used Disco World too and found them good and I have also met Daren and always thought he was a decent enough chap. I too would suggest phoning back and saying you are not happy about having the phone put down on you and that you want to discuss the problem.

I don't think it is right that you should stand the loss...no pun intended and walk away from it although I know how you feel and have done it myself, sometimes its just too much trouble.

I'm also not too sure if its as simple as the sale of goods and supply of services act, aren't there also other things coming into play with the distance selling and so on? I am also not too sure about signing for deliveries when they are not checked properly. I have taken and signed for deliveries many times without making the driver hang on whilst I open it and check it out...its just not practical. Mind you having said all that the issue for me would be the phone going down.

[ppentertainments]

I've always found Darren at Discoworld to provide very good customer service. It doesn't sound like them at all.
:agree:
I also feel inappropriate to 'report' someone and jeopardise their reputation by starting a thread without having rang back first to find out what happened.

Does not sound like Darren (discoworld) to me.

[soundmaster mobile disco]

I have bought from disco world in the past,and have to say i got a very good service.I was speaking to him on the phone last week and his advice was very helpful.

Sounds like it was someone having a bad day.

[soundtracker]

I concur with all of the good comments for Discoworld, they have got me out of the mire, many a time!

[Mark Wild]

+1 here for nothing but good experiences while dealing with Disco World.

[welby]

:agree:
I also feel inappropriate to 'report' someone and jeopardise their reputation by starting a thread without having rang back first to find out what happened.

Does not sound like Darren (discoworld) to me.

I rang back today and spoke to Mark and he said he would get Darren to call call me back to explain why he put the phone down on me.

That was over 5 hours ago and no return call.

[Charlie Brown]

Oh dear...

Hope it gets sorted ASAP.

Keep us informed.

[weekender45]

I'm also not too sure if its as simple as the sale of goods and supply of services act, aren't there also other things coming into play with the distance selling and so on?

distance selling clarification
http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1073792577&type=RESOURCES

But like any customer service, the "customer is king" and if you value their business and want them to return, youlll get it sorted.
:)

[welby]

Just to keep you posted Darren never rang back and I even phoned AVSL for a spare part and they never rang back either even after speaking to Steve their sales manager.

So there you have it - crap service by both! in my opinion.

I received a FREE replacement collar in the post from someone who shall remain anonymous - so thanks to him I now have a working pair of cheap and nasty QTX speaker stands.

Thank you for your interest in this matter.

[Jason]

distance selling clarification
http://www.businesslink.gov.uk/bdotg/action/detail?itemId=1073792577&type=RESOURCES

But like any customer service, the "customer is king" and if you value their business and want them to return, youlll get it sorted.
:)


Please don't confuse CONSUMER law with this.

When selling to consumers using distance-selling methods you must give them a cooling-off period during which they have an unconditional right to cancel the contract

This does not apply when selling B2B (ie a supplier to a DJ that is a business)
Selling to a bedroom DJ would be to a consumer, but as most of us charge for our time, we're running a business.

Good customer services etc should mean that suppliers mostly do a good job, but this is simply their "good will", and trying to state consumer law when complaining really won't help... (but...IANAL)

[sweetie]

Please don't confuse CONSUMER law with this.

.. (but...IANAL)

I Am Not A Lawyer? :p