Doing your best...

[Ricesnaps]

Ok, I do know that I can get a little wound up at times when maybe it's not necessary, so might be the case here.

Wedding on Saturday, visited venue on Monday and discussed all the options with the manager and agreed arrival time and where I would set up (subject to bride and groom aproval). Venue is old with lots of wood and I was advised that I needed to split my power to use two sockets and as such take power from two seperate ring mains. I then find out that another company has been booked to provide extra lighting - see picture below. Now all well and good, it's not my wedding, but I am die to set up in front of the window below and they are going to be using uplighters. I am abviously concerned that this may make my show looks fairly crap as you probably won't see much of the lighting. The picture was kindly sent by the company providing this lighting as I decided to contact them direct to see what there plan was and not bother the client.

From this picture I then decided to contact the company again and ask a couple of practical questions - like how much power will you use, will it be so bright you won't see my effects and probably more importantly, how low will the lights in the roof hang as I have a 7 foot high goal post. Now maybe I was a little arsey - although my email was polite and maybe most of you won't see any problem, but I just wanted to make sure I looked as good as I could and obviously pre-empted any problems before I arrived.

The company providing these lights have replied with a very blunt "it's the clients choice and we won't do anything to help you" type email with no answers to questions! Have emailed my client, expressed my concerns and left it at that. So what do you all think? Or is it just arse Rice again?

[secretDISCO]

Take a nice sharp pair of scissors with you mate, nuff said!!!!!! :rolleyes:

[colinm345]

By helping you they are also helping their clients

perhaps they need a course in customer relations

[Corabar Entertainment]

Exactly! It shouldn't be about who looks good at the expense of the other - it should be about working together to give the best show for the customer.

It's awful that they are refusing to discuss it with you to work out what will be best for the couple, but at the same time Rice - how did you approach them? Was it in the vein that you were worried about how YOU would look (which may have got their back up) or was it along the lines of working together to work out the best overall effect for the customer?

[CRAZY K]

Just tell the client your concerns and say naturally you will as a professional work with whatever you are given on the night TO PRODUCE THE BEST RESULT POSSIBLE for the client--being a customer focussed organisation.

Which really means if it all goes wrong you only have yourselves to blame :teeth:

I would definitely put this in an email.

And then----theres the Funky Motown music and all that stuff :sad:

CRAZY K

[Ricesnaps]

Exactly! It shouldn't be about who looks good at the expense of the other - it should be about working together to give the best show for the customer.

It's awful that they are refusing to discuss it with you to work out what will be best for the couple.
Phew,

I was ready to delete my post this morning thinking I was being a complete arse, but you comments have reassured me. I have a feeling everything will be fine and obviously if this is what the clients want, then it is what happens, but there are certainbly times where a little cooporation out of earshot of the client would make sure things were all smoothly done with no worry to the client.

I have dropped an email to the groom (and need to call him today anyway as the cheque he promised hasn't arrived and we are now in a cash on the day situation). My lovely wife is probably right, all that will happen now is the client will panic that things won't go to plan, when actually I was trying to prevent that all along!

Still, better they are aware and it all goes Ok than them not to know at all I think!

[DMX Will]

I think your well within your rights and the customer service they offered to be honest is unacceptable. When we have worked with other companies we've never had too much of a problem, light competition, but still got on fine and worked in a larger team.

I would also contact the company again, and ask for a response from a supervisor/manager. Asking everything you have done again, and stating how unprofessional they have been. If you explain you need to work together to create a good day, they should respond in a better mannor, and if they don't....Make their job as hard as possible on Saturday....but keeping a professional head on...of course :teeth: