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MBK
10-10-2011, 08:05 AM
Having been in the industry for well over 28 years I recently had a complaint from a client that goes like this: -

Hi thank you for ruining my wedding. You failed to play the requested songs that were given to you at your planning session. You failed to play the requests on the night within a reasonable timescale.
I have been advised to put my complaint in writing and demand compensation for a poor show. Your computer failed on the evening and my parents wanted son 2 step Jazz played to which you didn’t even know what it was by your own omission.
I look forward to your comments.

I responded by telephone after receiving the letter by: -
Asking why this was not brought to my attention at the end of the evening but some 17 days after the event? The reply was we were on honeymoon.
I asked to what timescale songs should be played A. Within 2 Tracks

What is 2 step Jazz? Anyone on the forum got any Idea because in my 28 years it’s a new Genre on me

Yes my laptop did fail but there was no loss of music during the evening as I played from CD but there was a couple of tracks that were requested that I was unable to play at the time they were requested…But were played later when another PSU for the laptop was delivered to me by my nephew (Who made a 45 mile trip).

Anyway I refunded 30% as a goodwill gesture together with a letter of apology and a bouquet of flowers.

That was 6 weeks ago I have now received a solicitors letter demanding the following: -

Venue cost £9650.00
Flowers £395.00
Videographer £600.00
Photographer £325.00

Compensation IRO £100,000.00 for pain and suffering caused by my negligence and failure to supply a service outlined by my website and verbal consultation.

So now I’m off to seek legal advice to see if there is a legal case.

So this could be time for me to hang up my headphones if this is the way forward within the industry.

STEVE HANLEY
10-10-2011, 08:25 AM
Having been in the industry for well over 28 years I recently had a complaint from a client that goes like this: -

Hi thank you for ruining my wedding. You failed to play the requested songs that were given to you at your planning session. You failed to play the requests on the night within a reasonable timescale.
I have been advised to put my complaint in writing and demand compensation for a poor show. Your computer failed on the evening and my parents wanted son 2 step Jazz played to which you didn’t even know what it was by your own omission.
I look forward to your comments.

I responded by telephone after receiving the letter by: -
Asking why this was not brought to my attention at the end of the evening but some 17 days after the event? The reply was we were on honeymoon.
I asked to what timescale songs should be played A. Within 2 Tracks

What is 2 step Jazz? Anyone on the forum got any Idea because in my 28 years it’s a new Genre on me

Yes my laptop did fail but there was no loss of music during the evening as I played from CD but there was a couple of tracks that were requested that I was unable to play at the time they were requested…But were played later when another PSU for the laptop was delivered to me by my nephew (Who made a 45 mile trip).

Anyway I refunded 30% as a goodwill gesture together with a letter of apology and a bouquet of flowers.

That was 6 weeks ago I have now received a solicitors letter demanding the following: -

Venue cost £9650.00
Flowers £395.00
Videographer £600.00
Photographer £325.00

Compensation IRO £100,000.00 for pain and suffering caused by my negligence and failure to supply a service outlined by my website and verbal consultation.

So now I’m off to seek legal advice to see if there is a legal case.

So this could be time for me to hang up my headphones if this is the way forward within the industry.

Wow. Sorry to hear about this mate. Legal advice is the first thing you should be seeking as you say.

Your terms and conditions will also play a big part in this. There'll be plenty of opinions on this I'm sure, But I sincerely hope you get it sorted quickly mate.

Best wishes

Steve

Javlingames
10-10-2011, 08:27 AM
I am completely stunned by this! Seek legal advice immediatley.

Did you or did you not play the requested songs given to you in the pre meeting? If you did would your laptop have a history? Far from being an expert in law and not sure if this makes any difference but did you gave a contract in place and did it state that you would play 2 step jazz if asked? Who decides what a reasonable time scale is? So the laptop failed but you had cd music enabling you to continue? I believe you did, so there was no loss in music.

The more i read this the more i think its a scam and somebody trying their luck.

Sapphire Disco
10-10-2011, 08:32 AM
First of all I would say to you please don't worry that's outrageous, it would cost them a fortune to take it to court and if they lost which I'm sure they would the costs would be their's to pay.
I would say that by trying to be nice and sending a refund you have shot yourself in the foot a bit, you should have just strongly rejected their accusations kept a copy then ignored them, never ever admit any sort of liability.
Anyway don't worry nothing will come of it and I'm sure your solicitor will have a good laugh if they don't speak to another one, what ever you do unless you have legal cover don't spend any money on this, once you start to exchange letters between solicitors it can cause all sorts of trouble and costs can escalate, it's my guess if it went to court which it wont, the judge would say your offer of compensation was fair and adequate.

DON'T WORRY

Charlie Brown
10-10-2011, 08:35 AM
Exactly what Steve said.

Seek legal advice. Is the letter from them real? Are they solicitors by trade? I doubt very much a solicitor would even entertain something like this.

Sometimes, people like to moan about anything and everything. They're so deluded, they think they're right.

I remember Darren having a similar issue. Hopefully he'll be able to shed some light.

STEVE HANLEY
10-10-2011, 08:37 AM
[The more i read this the more i think its a scam and somebody trying their luck.]

Yeah they realise they're beginning married life with debt from the wedding. Not a great start is it?

So let's find some mug to help us claw some of it back in............

katman
10-10-2011, 08:45 AM
That was 6 weeks ago I have now received a solicitors letter demanding the following: -

Venue cost £9650.00
Flowers £395.00
Videographer £600.00
Photographer £325.00

Compensation IRO £100,000.00 for pain and suffering caused by my negligence and failure to supply a service outlined by my website and verbal consultation.


That is totally outrageous :(

I think they must have spent their honeymoon watching adverts for legal firms on daytime TV. Its really sad how this country is turning as litigious as the US :(

Hopefully common sense will prevail but you have to seek advice ASAP.

WWDJ
10-10-2011, 08:47 AM
I take it they didn't send your refund or flowers back? That sounds like an acceptance of the refund to me ....

I wonder if they are trying this on with the other suppliers too. I suspect so as all this seems pretty petty to me.

katman
10-10-2011, 08:55 AM
I take it they didn't send your refund or flowers back? That sounds like an acceptance of the refund to me ....

I wonder if they are trying this on with the other suppliers too. I suspect so as all this seems pretty petty to me.

That wouldnt surprise me one bit.

Venue - dirty mark on the table cloth
Florist - a greenfly on one of the roses.
Photographer - one photo of the brides mother had redeye

I think they would have found something to complain about even if you had played all their requests straight from their list - "the music didnt flow smoothly" etc.

I dont have a clue what 2 step jazz is either but googling brings up a few hits on youtube etc but the all knowing Wikipedia doesnt have an entry so it cant exist ;)

Larry B Entertainment
10-10-2011, 08:59 AM
Because the claim is for more than £5000 it will be allocated to the high courts as the small claims court will not deal with it. It will cost them a fortune. Any solicitor in his right mind should have advised them against starting such a claim they have no chance of winning. If anything they would end up having to pay your costs.
The compansation you offered sounds more than reasonable.

100k for not playing 2 step jazz ? I dont think so.

leelive
10-10-2011, 09:03 AM
Almost sound like a joke! Sounds like she wasn't "carried over the threshold" so is taking it out on you.
I agree with an earlier comment.
She has accepted a refund. She ought to have returned it.
Lee

Larry B Entertainment
10-10-2011, 09:11 AM
Almost sound like a joke! Sounds like she wasn't "carried over the threshold" so is taking it out on you.

Probably dropped on the head in the process :D

Sapphire Disco
10-10-2011, 09:11 AM
Because the claim is for more than £5000 it will be allocated to the high courts as the small claims court will not deal with it. It will cost them a fortune. Any solicitor in his right mind should have advised them against starting such a claim they have no chance of winning. If anything they would end up having to pay your costs.
The compansation you offered sounds more than reasonable.

.

That's very similar to what my solicitor once told me when I went to him recently, worried someone had accused me of doing something I didn't do and was theatening legal action.
He fell of his chair laughing when I told him.
He said they would need a barrister and there are very few that deal with this kind of situation, none of them would touch it, also the person making the complaint would have to deposit at least £20,000 with them and probably pay them much more as well as things went on.
It's a non starter don't worry.

Richie
10-10-2011, 09:14 AM
Sounds like they have spoken to one of those no win no fee adverts during the break of Jeremy Kyle.

ppentertainments
10-10-2011, 09:28 AM
I would seek legal advise ASAP especially as you have gave a refund already - its almost like your admitting responsibility.

Call a solicitor though and get their great advice.

Megamix
10-10-2011, 09:33 AM
absolutely no way they will get anything out of this - it's tantamount to a scam.
Probably hoping you'll feel threatened and offer compensation - anything is a bonus for them.
We threw a woman off our club committee and she sent a few letters to sue for defamation - the advice from solicitors was that she was trying it on through a friend who works in a solicitors office - it came to nothing. We didn't even pay for a solicitor - just batted it politely back - I think that's your best course of action - a polite rebuttal

DJ Jules
10-10-2011, 09:33 AM
Does your insurance (Business that is, not household!) include any kind of legal cover?

Out of curiosity, does anyone know if typical public liability insurance covers this kind of claim?

Julian

P.S. If I got sued every time I didn't play a request within 2 tracks, I'd have been bankrupt years ago.

Vectis
10-10-2011, 09:50 AM
Out of curiosity, does anyone know if typical public liability insurance covers this kind of claim?


Almost certainly not.

Product liability insurance MIGHT ... but how many DJs carry that?


To my mind this just highlights the need for DJs to have:

- a formal complaints process
- solid Ts & Cs limiting their liability to that which is within their scope ie the entertainment
- tried, tested and trusted backups with no single point of failure
- the business sense to

a) not grab the phone to deal with such issues
b) not admit liability by providing a partial refund or token apology


'tis a difficult lesson to learn but when dealing with weddings in particular this ain't no hobby - it's a BUSINESS.


Half an hour in a solicitor's office should put your mind at rest.

Worth checking out whether you have any legal expenses cover - either with your PLI (although that probably only relates to valid claims which this won't) or other memberships (MU? NADJ? - speculating, I have no idea).

Shakermaker Promotions
10-10-2011, 09:50 AM
Sounds to me like they are being far too 'picky' and trying to get some money back from you. As said already, seek legal advice and take it from there.

CRAZY K
10-10-2011, 10:22 AM
Almost certainly not.

Product liability insurance MIGHT ... but how many DJs carry that?


To my mind this just highlights the need for DJs to have:

- a formal complaints process
- solid Ts & Cs limiting their liability to that which is within their scope ie the entertainment
- tried, tested and trusted backups with no single point of failure
- the business sense to

a) not grab the phone to deal with such issues
b) not admit liability by providing a partial refund or token apology


'tis a difficult lesson to learn but when dealing with weddings in particular this ain't no hobby - it's a BUSINESS.


Half an hour in a solicitor's office should put your mind at rest.

Worth checking out whether you have any legal expenses cover - either with your PLI (although that probably only relates to valid claims which this won't) or other memberships (MU? NADJ? - speculating, I have no idea).

Hmmm-nasty and of course a massive try on.

We recently agreed a small figure for an unfortunate Line Dance Wedding in Hull ( mainly saved by the incomparable Excalibur) cheers Peter we owe you mate;)

Our letter after a bit of email exchange--

RE-COMPLAINT 25TH JUNE 2011
Please find enclosed our cheque for £75 which is an ex gratia good will payment without admission of liability in full and final settlement of your complaint, clearance of the cheque will confirm the matter is resolved to your satisfaction,

kind regards, xxxxxx

If you just sent a cheque without a letter like this then yes you may be open to more claims unfortunately.

Yes we also get the odd belated complaints usually about 15 days later when they have come off Honeymoon or been round the pub got drunk, got
egged on by friends and write to us at 1am in the morning:daft: :daft: :daft:

Hull Wedding compensation level--errr £75 not £100,000:daft: :daft: :daft: :daft:

WWDJ
10-10-2011, 10:34 AM
a) not grab the phone to deal with such issues
b) not admit liability by providing a partial refund or token apology


I think in fairness
a) it can often better to head things off with a phone call as a letter can often be misinterpreted. If I had a customer who was unhappy I would almost certainly want to speak to them.
b) if there were elements they were genuinely unhappy with, that could have been prevented by myself I would offer them a partial refund and would expect the issue to be close, not to receive a solicitors letter.

The letter is an absolute joke.
How they can even contemplate recovering the costs of the other suppliers from you is ridiculous anyhow. You didn't spoil any of those aspects (you didn't spoil anything), so this should be a straight 'loss of enjoyment' compensation claim if anything ?

MBK
10-10-2011, 10:35 AM
Thank you for you words.

I have just returned from my solicitor and they have said that there is no case to answer as the Bride & Groom accepted my Terms & Conditions by signing, dating and approving them; I have a clause regarding equipment failure.
They also accepted my 30% refund as a full and final settlement for the breakdown of the laptop and there was no loss on music during the evening it just delayed some of the requests from being played as the B&G required.
The solicitor thought that the offer that I made was fair.

The solicitor that they are using is a no win no fee.

I played all of the 16 songs that were on the list given to me at the consultation.
I will have to change some of the wording both on my website and T & C’s to state that every endeavour will be made to play songs that are requested in advance.

That’s me now £200 lighter and still have wait for return letters with an expected cost of about £400 to resolve the matter.

The solicitor has said that they are just be trying it on, as now they are back from honeymoon the credit card bill have started coming in and that they may have overspent.

Charlie Brown
10-10-2011, 10:38 AM
So you've given them 30% back and spent £400 on solicitor fees.

Can you re-coop the costs?

simonp
10-10-2011, 10:42 AM
Can you re-coop the costs?

I was just about to ask the same question - bloody well hope so TBH

Booche
10-10-2011, 11:17 AM
Damn :eek:

Have you spoke with the venue to see if they have also had the very same letter ?

Hope you get it sorted and that they are the ones who end up with ANOTHER bill to pay :D

NKR
10-10-2011, 11:26 AM
New addition to my T&C's just about to be added as this has raised my eyebrow. I have the usual about unforseen circumstances, breakdowns, fuel shortages and the sweeper force majeur in my T&C's. However, I will add this.

In the event that any of the above or any other situations occur rendering arrival at the venue, a performance or any part of a perfomance not possible then the artists liability is limited to the performance fee and booking deposit as a maximum.

Megamix
10-10-2011, 11:32 AM
I think this is an extremely rare occurrence and by mean spirited people - with one aim in mind. I doubt this will happen again in a hurry.

yourdj
10-10-2011, 11:42 AM
how did they arrive at a figure of £100, 000 when the venue cost £10,000?

Thats one cheap photographer - the flowers cost more LOL.

Give the venue a call and the other suppliers and gang up on them.
I would assume the videographer has everything on record???

They accepted the first payment so legally cannot come back for the rest. Case closed forget about it.

Charlie Brown
10-10-2011, 11:43 AM
Give the venue a call and the other suppliers and gang up on them.

...because that's professional. :confused:

Corabar Entertainment
10-10-2011, 11:59 AM
They accepted the first payment so legally cannot come back for the rest. Case closed forget about it.Toby - please don't state things as gospel when you clearly have no idea of the law surrounding it!

Having a background in law, I have an idea, but I certainly wouldn't state anything like that as gospel, as there is far more to it that you suggest.

I wouldn't even venture a full legal opinion without seeing the relevant materials and documents. Yes, we know the claim is a try-on, but whether or not there would be ANY basis for a claim of any sort is dependent on so many things that we do not have access to here.

The OP has done right and sought legal opinion.

As to those who are asking about claiming the costs back: hopefully there won't be a court case, so no judgement for costs!


...because that's professional. :confused:

...in fairness, I assume that Toby was just badly stating that they could mount a joint defence to the claim if others were also being targeted.

hammy
10-10-2011, 12:20 PM
Out of curiosity and this did come to a claim, Could they REALLY claim for the flowers from Ray ????

Corabar Entertainment
10-10-2011, 12:31 PM
The basis of their claim was that it ruined THE WHOLE RECEPTION, and were therefore claiming the cost of everything spent out for the reception, plus compensation.

yourdj
10-10-2011, 12:35 PM
...in fairness, I assume that Toby was just badly stating that they could mount a joint defence to the claim if others were also being targeted.

Thats what I meant. I know a few people who have done just that in similar situations.
It looks allot more credible if all the suppliers groups together especially if the client has done the same to them.
They may also have gone back to the venue for compensation. :)

Shakermaker Promotions
10-10-2011, 01:00 PM
I know of someone who had something similiar to this happen. I don't want to go into too much detail on here but the main thing here is that the refund offered was ACCEPTED. That should be enough to see it as case closed.

Corabar Entertainment
10-10-2011, 01:10 PM
I know of someone who had something similiar to this happen. I don't want to go into too much detail on here but the main thing here is that the refund offered was ACCEPTED. That should be enough to see it as case closed.Again - as I intimated when Toby stated the same thing, it's not as clear cut as that. It really does depend on how the 'refund' was offered.

Accepting money, in itself, does NOT close the case.

TonyB
10-10-2011, 01:17 PM
Agree with Angela. They obviously haven't accepted the 'refund' in full and final settlement as they are taking further action. In this situation, the compensation given seems to be taken as an admission of guilt prompting further action.

DazzyD
10-10-2011, 01:19 PM
Lots of advice on here for Ray, some good some not so good. I'm not going to comment on this individual case but, rather, make offer some general advice to anyone who finds themselves in a similar situation.

The first step in this situation should always be to consult a fully-qualified person to give advice on this matter - ie a solicitor (and you must realise that this will incur fees from the outset). But it's the only course of action to take. Do not offer any sort of refund as this could, and will, be taken as an admission of liability (and, as we all know, page 1 of any Liability Insurance policy is DO NOT ADMIT LIABILITY!!). Wait and see if this is what the solicitor advices. In a case like this, the solicitor may advise you to not offer any sort of refund or make an offer with the proviso that the claimant accepts it as full and final settlement in lieu of any claims against you. Take the solicitor's advice - it's what you're paying good money for!

In all honesty, it's unlikely such a case will ever reach court. The reason being is that these "no win no fees" guys are not solicitors (in general). They are money-making companies set up to "bully" the respondant in to paying money (either themselves or through their insurers) to the claimant. If the respondant says no, and the claimant wants to take it further, then it's up to the claimant to arrange, and pay for, the relevant legal team. This happened to my dad after his car accident. When the other guys insurers refused to cough up, the no win, no fee outfit told my dad if he wanted to pursue it he'd have to pay up from for his legal representation. Enough said! As has been said already, a barrister for such a case costs tens of thousands of pounds. And you have to prove you can fund this before they'll take your case on.


Sounds like they have spoken to one of those no win no fee adverts during the break of Jeremy Kyle.

See my points above re no win, no fee!


Hmmm-nasty and of course a massive try on.

We recently agreed a small figure for an unfortunate Line Dance Wedding in Hull ( mainly saved by the incomparable Excalibur) cheers Peter we owe you mate;)

Our letter after a bit of email exchange--

RE-COMPLAINT 25TH JUNE 2011
Please find enclosed our cheque for £75 which is an ex gratia good will payment without admission of liability in full and final settlement of your complaint, clearance of the cheque will confirm the matter is resolved to your satisfaction,

kind regards, xxxxxx

If you just sent a cheque without a letter like this then yes you may be open to more claims unfortunately.

Yes we also get the odd belated complaints usually about 15 days later when they have come off Honeymoon or been round the pub got drunk, got
egged on by friends and write to us at 1am in the morning:daft: :daft: :daft:

Hull Wedding compensation level--errr £75 not £100,000:daft: :daft: :daft: :daft:

That's one way to go about it and probably the one that offers the least bother!


Thank you for you words.

I have just returned from my solicitor and they have said that there is no case to answer as the Bride & Groom accepted my Terms & Conditions by signing, dating and approving them; I have a clause regarding equipment failure.
They also accepted my 30% refund as a full and final settlement for the breakdown of the laptop and there was no loss on music during the evening it just delayed some of the requests from being played as the B&G required.
The solicitor thought that the offer that I made was fair.

The solicitor that they are using is a no win no fee.

I played all of the 16 songs that were on the list given to me at the consultation.
I will have to change some of the wording both on my website and T & C’s to state that every endeavour will be made to play songs that are requested in advance.

That’s me now £200 lighter and still have wait for return letters with an expected cost of about £400 to resolve the matter.

The solicitor has said that they are just be trying it on, as now they are back from honeymoon the credit card bill have started coming in and that they may have overspent.

And we all think your solicitor is right. For peace of mind alone, that could well be worth the £400 fee.


Toby - please don't state things as gospel when you clearly have no idea of the law surrounding it!

Having a background in law, I have an idea, but I certainly wouldn't state anything like that as gospel, as there is far more to it that you suggest.

I wouldn't even venture a full legal opinion without seeing the relevant materials and documents. Yes, we know the claim is a try-on, but whether or not there would be ANY basis for a claim of any sort is dependent on so many things that we do not have access to here.

The OP has done right and sought legal opinion.

As to those who are asking about claiming the costs back: hopefully there won't be a court case, so no judgement for costs!



...in fairness, I assume that Toby was just badly stating that they could mount a joint defence to the claim if others were also being targeted.

I think people could be referring to the costs of the solicitors advise that has already been given, Angela. It's a shame that Ray has had to pay for this but it could be a lot more costly to him if he tries to counter-claim for this and then loses! :eek:

Shakermaker Promotions
10-10-2011, 02:09 PM
Again - as I intimated when Toby stated the same thing, it's not as clear cut as that. It really does depend on how the 'refund' was offered.

Accepting money, in itself, does NOT close the case.

That's fair enough but in the case that I mentioned, the customer accepted the refund which was around 1/3 of what they were claiming back originally and it was closed. It didn't even get to court.

Corabar Entertainment
10-10-2011, 02:12 PM
That's fair enough but in the case that I mentioned, the customer accepted the refund which was around 1/3 of what they were claiming back originally and it was closed. It didn't even get to court.
That may very well be the case, but it's wrong to suggest that would ALWAYS be the case. Other factors do come in to play - including (as has been suggested in the thread) whether it was offered on the strict understanding that it was in full and final settlement, or whether it was viewed as an admission.

I just don't want people to think that just because someone accepts payment, that there is no claim to answer.

Mark Wild
10-10-2011, 02:17 PM
This is disgusting, they ought to be ashamed of themselves (and probably are)
Good luck with the outcome.

Shakermaker Promotions
10-10-2011, 02:20 PM
That may very well be the case, but it's wrong to suggest that would ALWAYS be the case. Other factors do come in to play - including (as has been suggested in the thread) whether it was offered on the strict understanding that it was in full and final settlement, or whether it was viewed as an admission.

I just don't want people to think that just because someone accepts payment, that there is no claim to answer.

Apologies if it looked like I was saying that it was always the case. It obviously isn't.

Excalibur
10-10-2011, 02:57 PM
Deja vu. ( Except if memory serves, it was seen on DJU. )

In that one, the DJ lost the contents of one or two HD's, thus killing the music for the evening completely. He then sent in a bill for a ludicrous amount, claiming for all sorts. I think he alleged that the venue's electric was faulty or something.

The response in this case was to counter claim with one similar to what has been seen here, result: Case closed.

Megamix
10-10-2011, 03:01 PM
I'm not so sure about doing the right thing is seeking paid legal assistance - When it is an outrageous claim why should the defendant incur legal fees.
It's bullying.

deltic
10-10-2011, 03:35 PM
This is disgusting, they ought to be ashamed of themselves (and probably are)
Good luck with the outcome.

i wouldn't bank on it

MBK
10-10-2011, 03:53 PM
Thank you Guys and Girls for your input.

I will keep you informed to progress.

yourdj
10-10-2011, 08:08 PM
Thank you Guys and Girls for your input.

I will keep you informed to progress.

I do not think you will have a problem tbh.
It all sounds like a big con to me??

Contacting a key member of staff at the venue for supplier contact would be my first port of call.

Good luck.

BeerFunk
10-10-2011, 08:22 PM
The first step in this situation should always be to consult a fully-qualified person to give advice on this matter - ie a solicitor (and you must realise that this will incur fees from the outset). But it's the only course of action to take.

And we all think your solicitor is right. For peace of mind alone, that could well be worth the £400 fee.£400 to fend off greed-motivated bullying tactics?


I'm not so sure about doing the right thing is seeking paid legal assistance - When it is an outrageous claim why should the defendant incur legal fees.
It's bullying.Absolutely, it seems very unfair.

I know nothing against law, like most, so we are all vulnerable to this sort of thing, and solicitors will of course be mopping up :mad:

NKR
10-10-2011, 08:42 PM
I know nothing against law, like most, so we are all vulnerable to this sort of thing, and solicitors will of course be mopping up :mad:

Probably unfair. Solictors will be clearing up after poor regulation which lets unqualified people work on a no win no fee basis and pretend to be acting as a legal brief to scare people.

If you don't like it lobby your MP for a debate in parliament about shutting these :Censored: down rather than putting :mad: faces on the forum. Only if people act will this kind of thing be cut out.

BeerFunk
10-10-2011, 08:49 PM
If you don't like it lobby your MP for a debate in parliament about shutting these :Censored: down rather than putting :mad: faces on the forum. Only if people act will this kind of thing be cut out.Yeah, but as I said...


I know nothing against law, like most

And neither do I have the time to learn anything about it, so I'm not likely to be politically active about it.

Shaun
10-10-2011, 08:55 PM
Probably unfair. Solictors will be clearing up after poor regulation which lets unqualified people work on a no win no fee basis and pretend to be acting as a legal brief to scare people.

If you don't like it lobby your MP for a debate in parliament about shutting these :Censored: down rather than putting :mad: faces on the forum. Only if people act will this kind of thing be cut out.

Just a quick reminder. Political discussion isn't allowed on the forum. Cheers.

Andy Goodtimes
11-10-2011, 02:05 AM
If a bride genuinely feels her big day has been spoilt why shouldn't she claim a large amount of compensation?...after all it should be a once in a life time experience.

Maybe waiting while a PSU is delivered 45 miles is an unresonable time to wait for requests to be played and maybe if someone claims to have musical knowledge then they should know what 2 step jazz is.

Weddings are very specialised and shouldn't be taken lightly as its a huge responsability to be a DJ at a Wedding. Maybe reading a bridal forum might help DJs to understand how important attention to detail is taken. This is why there are specialist Wedding DJs.

Giving of a refudn and a gift can easlliy be taken as an admission of guilt.

I do not think that a solicitor saying there is no case to answer is worth anything, surely that'll be decided if it ever gets to court, if both parties agreed in the first instance then there would be no need for courts.

I don't think that putting a clause in a contract to the effect that claims will be limited to the original fee is fair, surely if a Wedding is spoilt by a DJ then the DJ's original fee isn't going to be anything like enough to compensate fairly...I would have thought that the T&Cs could then be challenged.

I'm no legal expert but know enough to know that a lot of what has been written previously on here is not right. However, I will stand corrected by Angela or anyone else who has genuine legal qualifications.

yourdj
11-10-2011, 06:44 AM
Maybe reading a bridal forum might help DJs to understand how important attention to detail is taken. .

That is actually a good idea and something i will persue.
I have nothing else better to do so chatting to a load of girls all day sounds like great fun and a learning process. :)

This is the first post I come across - god save me :D

"I feel like cancelling"

"This isnt really a rant, Im Just in a really down mood have been the last few days, I feel like Just cancelling the wedding it's not getting me excited anymore I think its completly drained me Ive been that obsessed with it all, now I cant be arsed, I said to my bf shall we leave it for a while and he said he would still like to go ahead, Im Just deflated by it all now and cant be bothered struggling every month to save to get married, anyone else feeling like this xx"

Vectis
11-10-2011, 07:17 AM
Maybe reading a bridal forum might help DJs to understand how important attention to detail is taken.

Absolutely, and I'd be worried if any so-called "specialist wedding DJ" wasn't already doing such market research...



"This isnt really a rant, Im Just in a really down mood have been the last few days, I feel like Just cancelling the wedding it's not getting me excited anymore I think its completly drained me Ive been that obsessed with it all, now I cant be arsed, I said to my bf shall we leave it for a while and he said he would still like to go ahead, Im Just deflated by it all now and cant be bothered struggling every month to save to get married, anyone else feeling like this xx"[/COLOR]

... but in my experience the majority are full of people trying to outdo each other on getting the lowest possible cost suppliers and then bitching afterwards about how they'd done it differently ;)

There are a couple of bridal forums out there where "the day" is more important than "the budget" so go seek them out :beer1:

NKR
11-10-2011, 07:34 AM
If a bride genuinely feels her big day has been spoilt why shouldn't she claim a large amount of compensation?...after all it should be a once in a life time experience.

Maybe waiting while a PSU is delivered 45 miles is an unresonable time to wait for requests to be played and maybe if someone claims to have musical knowledge then they should know what 2 step jazz is.

Weddings are very specialised and shouldn't be taken lightly as its a huge responsability to be a DJ at a Wedding. Maybe reading a bridal forum might help DJs to understand how important attention to detail is taken. This is why there are specialist Wedding DJs.

Giving of a refudn and a gift can easlliy be taken as an admission of guilt.

I do not think that a solicitor saying there is no case to answer is worth anything, surely that'll be decided if it ever gets to court, if both parties agreed in the first instance then there would be no need for courts.

I don't think that putting a clause in a contract to the effect that claims will be limited to the original fee is fair, surely if a Wedding is spoilt by a DJ then the DJ's original fee isn't going to be anything like enough to compensate fairly...I would have thought that the T&Cs could then be challenged.

I'm no legal expert but know enough to know that a lot of what has been written previously on here is not right. However, I will stand corrected by Angela or anyone else who has genuine legal qualifications.

I have enough legal qualifications to know that a limiting liability clause is equitable when all reasonable steps were taken to avoid an incident, but sometimes things just happen.
Signed contracts are difficult to challenge unless the wording is ambiguous or can be misinterpreted. They are there for a reason.
Andy I have no idea what 2 step jazz is and that does not mean I have not got the musical knowledge to do a wedding. Oh by the way are you married as that's the best way to understand just how much a wedding means to someone is to have been involved in one yourself.
Some people are always going to expect too much and it generally comes from having seen someone elses wedding and wanting to better it. However, weddings are made by your friends and family. Creating a strict this must be this and this must be that atmosphere immediately kills it.
I have one complaint in 13 years and it was following a brides mother who range me 14 times in the run up to the wedding. Sent exacting playlists, etc, etc. It was rubbish and I tried to pull out of it on 3 occassions, but the agency wouldn't let me. Driving to it I said to kev, this woman is going to complain regardless of what we do.
Complaint number one. I didn't immediately find the brides mother to introduce myself. How in gods name was I supposed to spot here the moment I showed up.
Complaint number two. We had the dance floor moved. There was no room for us and the band. In fact there was no room for either us.
Some people will never be pleased fact!

yourdj
11-10-2011, 07:44 AM
There are a couple of bridal forums out there where "the day" is more important than "the budget" so go seek them out :beer1:

I found one which is great. I registered on hitched and then found the forum was utter pants and non navigational.

There is an entertainment section on the one I have just joined - nice to see their points of view.

I went to a BPM seminar on what the bride thinks and it is interesting when they described uplighting as "pillars of light" etc.

Any half intelligent bride will know that they have to invest for good entertainment - well my clients do anyway. I am not on there to educate them but meerly chat them up :p Only joking I have already suggested a perfect first dance for someone.

As an industry professional its nice that I can have an influence on someone's day for the better as this is probably the first time they are hiring entertainment and its so easy to make a mistake.

CRAZY K
11-10-2011, 08:30 AM
If a bride genuinely feels her big day has been spoilt why shouldn't she claim a large amount of compensation?...after all it should be a once in a life time experience.

Maybe waiting while a PSU is delivered 45 miles is an unresonable time to wait for requests to be played and maybe if someone claims to have musical knowledge then they should know what 2 step jazz is.

Weddings are very specialised and shouldn't be taken lightly as its a huge responsability to be a DJ at a Wedding. Maybe reading a bridal forum might help DJs to understand how important attention to detail is taken. This is why there are specialist Wedding DJs.

Giving of a refudn and a gift can easlliy be taken as an admission of guilt.

I do not think that a solicitor saying there is no case to answer is worth anything, surely that'll be decided if it ever gets to court, if both parties agreed in the first instance then there would be no need for courts.

I don't think that putting a clause in a contract to the effect that claims will be limited to the original fee is fair, surely if a Wedding is spoilt by a DJ then the DJ's original fee isn't going to be anything like enough to compensate fairly...I would have thought that the T&Cs could then be challenged.

I'm no legal expert but know enough to know that a lot of what has been written previously on here is not right. However, I will stand corrected by Angela or anyone else who has genuine legal qualifications.

I agree a Solicitor does not know what a Judge will say--in the same way you dont know how many people will Dance to your DJ show---but expertise experience and knowledge will give a better than average chance of knowing---thats what people pay you and the Soliciitor large sums of money for :D

Unfair Contract terms--who knows--whats the value of ALLEGED disappointment at a Wedding.:confused:

I do know some Brides get a bit carried away with it--first class example is the Hull Wedding fiasco---where the Bride alleged her Wedding had been ruined ( her words in an email) because she and the Groom decided to vacate the room for 45 minutes after the first dance before reappearing for the Line dancing which was curtailed after a short while by the food break:eek:

Throughout this the Bride took decisions AGAINST the advice of the Line dance instructor on every matter BECOMING MAINLY THE CAUSE OF THE MISFORTUNE WHICH OCCURED.

Im not saying the Line Dance Caller was blameless and luckily Peter (Excalibur) got us out of trouble with a great Disco after that BUT Peter agreed it was unreasonable to suggest the Wedding had been "ruined"

The clients expectations of the Line dancing perhaps were not met--as Peter so wisely put it.

£75 was begrudgingly accepted not £100,000.:daft:

Regarding playlists we ask for an email with the full list, print it off and take it with us, then its available as "evidence"

Never had a problem with music being played at a Wedding following that system.

jc light and sound
11-10-2011, 08:47 AM
They havent got a pot to wee in,unless you contracted in writering to them bride and groom the clients ,that all the points raised would be done they are waisteing there time .
I doubht very much if a no win no fee solicitor will run with this because they work on the basis of whether the odds are stacked for them to win clearly in this case it boils down to what was contracted by you to them and nothing else will come into it.
I am assumeing that you didnt put in writeing via contract to them points raised.
Good luck but i dont think youll need it.

Andy Goodtimes
11-10-2011, 10:22 AM
I don't want to turn this into a personal thing because I don't know Ray but to generalise...

JC; I think that is a bit of a daft statement. As I have previously stated I don't have the legal knowledge but surely its all down to common sense, isn't that what the law is meant to be based on too? What you have contracted and agreed shouldn't really come into it, after all the contract can't possibly cover everything.

My point is that if a B&G have spent £x on their Wedding and a DJ doesn't come up to the mark then all the guests will know about it and the B&G could quite rightly claim that their whole day was spoilt, they could therefore surely be entitled to claim the whole cost of the Wedding back from the DJ after all he was the one that spoilt it. Furthermore a Wedding is hopefully a once in a life time experience and not practically possible to re-stage at a later date so should they not also be able to claim over and above the total cost of the Wedding in order to help to compensate them?

As for contracts...The way I understand it is that a contract must be resonable and pass the test of resonableness. If a person feels a contract to be unresonable they can challenge it and I understand there are various laws and regulations to guide on this inc. an unfair contract act of 1997 and consumer contract and terms regulations of 1999. I spent a fair bit of money to have my contract checked out and amended by a Solicitor who deals with a lot of contract law and I am moderately happy that it will stand up but even after having it checked out I'm still not 100% sure that it couldn't be beaten in a court.

I must say I am shocked by the apparent complacency, If a Wedding DJ or any other professional think they can go through life screwing up and muddling through and then turn and say "well its in the contract" I think they are mistaken and one day it might well all catch up on them and give them a nasty bite on the rear end.

Megamix
11-10-2011, 10:38 AM
they could therefore surely be entitled to claim the whole cost of the Wedding back from the DJ after all he was the one that spoilt it.

Why would they claim the whole wedding cost back if the DJ wasn't as good as they expected? he wasn't responsible for the whole day - only the music at the end.

This bride's claims seem to be petty and vindictive - she was clearly after as much as she could get. She seemed to me extremely unreasonable.

The DJ did as much as he could expect to do.

And I would have thought he was wanting nu-jazz with a 2-step beat as I'm not convinced 2 step Jazz is a well known term

Andy Goodtimes
11-10-2011, 10:46 AM
Well if you went on holiday and were kept awake all night by noisey drunks you could easily say that the holiday was spoilt, I mean the food might have been excellent, the swimming pool spotless and the entertainment also very good but being kept awake all night spoilt it for you.

Whatever happened to customre service, putting the client first and one of the most accepted business rules that the client is always right?

Megamix
11-10-2011, 10:48 AM
Well if you went on holiday and were kept awake all night by noisey drunks you could easily say that the holiday was spoilt, I mean the food might have been excellent, the swimming pool spotless and the entertainment also very good but being kept awake all night spoilt it for you

and I bet you couldn't claim £100,000 from the holiday company if that was the case

MBK
11-10-2011, 11:22 AM
Update Update Update


Appointed solicitor has phonde me this morning and has advised that no further action will be taken.
The bride’s solicitor did not have the full facts presented to him / her at the time of the bride’s consultation with them.
It all comes down to my terms and conditions which were signed and approved but both the Bride and Groom together with a signed contract.
My solicitor put my case to them that I had taken reasonable steps to maintain the music as there was no break or loss of music during the specified times as per my contract.
Requests during the evening were catered for with the exception of 2 step jazz. If the bride and groom had wanted such specific music they should have supplied it for the DJ to play. He went on to say that I had an extensive collection (I have in the region of 35,000 songs).

It has cost me £275.00 in total but in my opinion was money well spent and a lesson learnt. I have made the solicitors recommended changes to my T & C. I hope that this has also helped some of you with your businesses.

NKR
11-10-2011, 11:26 AM
Well if you went on holiday and were kept awake all night by noisey drunks you could easily say that the holiday was spoilt, I mean the food might have been excellent, the swimming pool spotless and the entertainment also very good but being kept awake all night spoilt it for you.

Whatever happened to customre service, putting the client first and one of the most accepted business rules that the client is always right?

But the client is not always right. There are cases where they are clearly wrong!

Corabar Entertainment
11-10-2011, 11:27 AM
Update Update Update


Appointed solicitor has phonde me this morning and has advised that no further action will be taken.
The bride’s solicitor did not have the full facts presented to him / her at the time of the bride’s consultation with them.
It all comes down to my terms and conditions which were signed and approved but both the Bride and Groom together with a signed contract.
My solicitor put my case to them that I had taken reasonable steps to maintain the music as there was no break or loss of music during the specified times as per my contract.
Requests during the evening were catered for with the exception of 2 step jazz. If the bride and groom had wanted such specific music they should have supplied it for the DJ to play. He went on to say that I had an extensive collection (I have in the region of 35,000 songs).

It has cost me £275.00 in total but in my opinion was money well spent and a lesson learnt. I have made the solicitors recommended changes to my T & C. I hope that this has also helped some of you with your businesses.
Glad it's all sorted. Just a shame it had to come to this in the first place.

soundtracker
11-10-2011, 11:32 AM
Update Update Update


Appointed solicitor has phonde me this morning and has advised that no further action will be taken.
The bride’s solicitor did not have the full facts presented to him / her at the time of the bride’s consultation with them.
It all comes down to my terms and conditions which were signed and approved but both the Bride and Groom together with a signed contract.
My solicitor put my case to them that I had taken reasonable steps to maintain the music as there was no break or loss of music during the specified times as per my contract.
Requests during the evening were catered for with the exception of 2 step jazz. If the bride and groom had wanted such specific music they should have supplied it for the DJ to play. He went on to say that I had an extensive collection (I have in the region of 35,000 songs).

It has cost me £275.00 in total but in my opinion was money well spent and a lesson learnt. I have made the solicitors recommended changes to my T & C. I hope that this has also helped some of you with your businesses.

Could you just highlight the changes that the Solicitor suggested, may be beneficial all around!

Spirits High
11-10-2011, 11:36 AM
Could you just highlight the changes that the Solicitor suggested, may be beneficial all around!

Beat me to it!

I was just about to post that :D

ppentertainments
11-10-2011, 11:38 AM
Could you just highlight the changes that the Solicitor suggested, may be beneficial all around!
Also highlights how important it is to get a solicitor to check your terms and cinditions.

MBK
11-10-2011, 11:41 AM
The main thing was about requests and that every endeavour would be made to play them even if the Clients supply a list.
There should be a clause to include a reasonable period of time to rectify breakdowns, so that the replacement system could be set up but this would necessitate a small refund to the clients of £25.00 for the inconvenience. In the event of total failure (Our equipment) which is unable to be repaired a Full refund + and additional 20% to the clients

Ryu
11-10-2011, 12:11 PM
Really pleased this one got sorted, albeit with you being out of pocket. Some interesting lessons to learn (for me) about Ts and C's, Blame culture and peoples attitudes when things are percieved to have gone wrong. Its fair to say when I read the initial post I was gobsmacked, as I imagine you were when you recieved the letter in the first place.

I'd say you were entitled to stiff drink or two!! :beer1:

Larry B Entertainment
11-10-2011, 12:46 PM
That was 6 weeks ago I have now received a solicitors letter demanding the following: -

Venue cost £9650.00
Flowers £395.00
Videographer £600.00
Photographer £325.00



So the photographs and video would have been ruined then by you not playing 2 step jazz or your computer failing and switching to a backup :confused:

You should be within your right to claim back your solicitor charges from her for starting such a stupid claim.

Glad you got it sorted. Must have been very stressful !

Ryu
11-10-2011, 12:50 PM
Oh and additionally, for my peace of mind....can someone give me an example of one or two "Two Step Jazz" tracks so I can ensure I have them! :D

Larry B Entertainment
11-10-2011, 12:54 PM
Oh and additionally, for my peace of mind....can someone give me an example of one or two "Two Step Jazz" tracks so I can ensure I have them! :D

See the poll in Spirit Highs thread. Its UK garage merged with Jazz.

funkymook
11-10-2011, 01:01 PM
and my parents wanted son (sic) 2 step Jazz played



See the poll in Spirit Highs thread. Its UK garage merged with Jazz.

It's possible, but I don't think that's what the client was referring to in this case (they may have got the name wrong of course and just meant 2 Step dance, which occurs in lots of different styles lie traditional, folk and country).

DazzyD
11-10-2011, 01:14 PM
Update Update Update


Appointed solicitor has phonde me this morning and has advised that no further action will be taken.
The bride’s solicitor did not have the full facts presented to him / her at the time of the bride’s consultation with them.
It all comes down to my terms and conditions which were signed and approved but both the Bride and Groom together with a signed contract.
My solicitor put my case to them that I had taken reasonable steps to maintain the music as there was no break or loss of music during the specified times as per my contract.
Requests during the evening were catered for with the exception of 2 step jazz. If the bride and groom had wanted such specific music they should have supplied it for the DJ to play. He went on to say that I had an extensive collection (I have in the region of 35,000 songs).

It has cost me £275.00 in total but in my opinion was money well spent and a lesson learnt. I have made the solicitors recommended changes to my T & C. I hope that this has also helped some of you with your businesses.

:)

Larry B Entertainment
11-10-2011, 01:23 PM
It's possible, but I don't think that's what the client was referring to in this case

Thats what I would have thought they would have meant. Youre right though, they could have meant something else. Its diffacult because so many genres cross over.

Corabar Entertainment
11-10-2011, 01:28 PM
Oh and additionally, for my peace of mind....can someone give me an example of one or two "Two Step Jazz" tracks so I can ensure I have them! :D


See the poll in Spirit Highs thread. Its UK garage merged with Jazz.


:)


Thats what I would have thought they would have meant. Youre right though, they could have meant something else. Its diffacult because so many genres cross over.:ontopic:

Any chance you could take this chat over to the thread about 2 step jazz, chaps? :whistle:

To make it easier, I've copied the above posts over in to the other thread.

jc light and sound
11-10-2011, 02:52 PM
I don't want to turn this into a personal thing because I don't know Ray but to generalise...

JC; I think that is a bit of a daft statement. As I have previously stated I don't have the legal knowledge but surely its all down to common sense, isn't that what the law is meant to be based on too? What you have contracted and agreed shouldn't really come into it, after all the contract can't possibly cover everything.

My point is that if a B&G have spent £x on their Wedding and a DJ doesn't come up to the mark then all the guests will know about it and the B&G could quite rightly claim that their whole day was spoilt, they could therefore surely be entitled to claim the whole cost of the Wedding back from the DJ after all he was the one that spoilt it. Furthermore a Wedding is hopefully a once in a life time experience and not practically possible to re-stage at a later date so should they not also be able to claim over and above the total cost of the Wedding in order to help to compensate them?

As for contracts...The way I understand it is that a contract must be resonable and pass the test of resonableness. If a person feels a contract to be unresonable they can challenge it and I understand there are various laws and regulations to guide on this inc. an unfair contract act of 1997 and consumer contract and terms regulations of 1999. I spent a fair bit of money to have my contract checked out and amended by a Solicitor who deals with a lot of contract law and I am moderately happy that it will stand up but even after having it checked out I'm still not 100% sure that it couldn't be beaten in a court.

I must say I am shocked by the apparent complacency, If a Wedding DJ or any other professional think they can go through life screwing up and muddling through and then turn and say "well its in the contract" I think they are mistaken and one day it might well all catch up on them and give them a nasty bite on the rear end.

Andy youve mentioned several times your not a legal expert so why dont you leave to people who do have some knowledge of the subject.
In a previous occupation of mine i learnt a lot about law without going into what i did i think im well placed to comment.
You think its reasonable for the clients to try and sue somebody for this amount tells me you have no knowledge what so ever regarding this.
This is a couple who are obviously trying there luck with a system to see if they can win.
Appreciate they may well have a point to a certain extent but yes like it or not Andy a contract is there for a reason to protect both parties.
Sometimes in life things dont always go according to plan so there is it reasonable to bankrupt somebody because he didnt play some requests.
I hope you never have a problem and if you do i hope your clients are more understanding of the situation and not so ridiculous.
If the fact that the guy didnt play a few requests spoilt there wedding well i bet most djs at some time durring there career will be guilty of this and you would agree they ought to be made bankrupt.
Total rubbish

jc light and sound
11-10-2011, 02:58 PM
:)

Andy i rest my case.
Contracts wonderfull thing.:)

djtrev
11-10-2011, 03:16 PM
.



Weddings are very specialised and shouldn't be taken lightly as its a huge responsability to be a DJ at a Wedding. Maybe reading a bridal forum might help DJs to understand how important attention to detail is taken. This is why there are specialist Wedding DJs.

.

I think possibly this is a bit of a OTT statement.

This isnt about whether the guy is a special anything.He had problems,which he overcame.It could have been any gig-birthday,pub or club.
Most of the guys on here do weddings and do them well but I doubt many call themselves specialists.

James
11-10-2011, 06:08 PM
Never heard anything so ridiculous in my life

Just for the hell of it, i'd let them take me to court, and watch as they lose their home after having to pay extortionate legal fees after they lose the case

Javlingames
11-10-2011, 07:36 PM
Where's jtrsucks when you need him. He would be the best to advise.

Andy Goodtimes
12-10-2011, 12:53 AM
JC; I sstand by what I said. I know these people were prob trying it on but we do live in such a culture of claims and no win no fee etc. and more shakey cases than that have been won.

In my experience and also my opinion its 100% essential to cover every eventuality and then cover it again in order to protect one's self.

i.e. if I have a list of requests in advance I will ensure I have them on my HD, on a CD and also on my IPod.

Any little thing that goes wrong can later be picked on by a client who suddenly gets their credit card bill and realises they are over spent.

Corabar Entertainment
12-10-2011, 08:59 AM
Andy - 2 questions here for you:

1.
... and more shakey cases than that have been won.Could you possibly please cite these cases, because I'm not sure how you can give that outright statement?

2.
In my experience and also my opinion its 100% essential to cover every eventuality and then cover it again in order to protect one's self.What can you possibly do that will cover every conceivable eventuality that will ever occur in the history of DJing, and what would you have done differently in the situation described by the OP?

Pink Elephant
12-10-2011, 09:13 AM
Glad you have have got a sensible outcome - even if it has cost you a few hundred pounds and a few sleepless nights!
As your solicitor has pointed out, your Ts & Cs are essential in protecting both parties.
I do feel though that putting in more and more terms about equipment failure doesn't look good. I know it is to cover you in the slight possibility that something may happen, but to me it just doesn't look good.
This event, as pointed out above, shows the need for back up equipment and a back up plan. Think through while sat at home what may go wrong and write it down. Then when (if) it ever happens you will have already thought it through and hope that it is easier to deal with in the panic.

I for one will be spending an hour with the solicitor going through my Ts & Cs and getting the back up kit out of the van and testing it.

DazzyD
12-10-2011, 01:09 PM
:ontopic:

Any chance you could take this chat over to the thread about 2 step jazz, chaps? :whistle:

To make it easier, I've copied the above posts over in to the other thread.

I think you misunderstood my smiley, Angela. It was meant as a "Thank god that's been sorted out quickly" and had nothing to do with 2 Step Jazz which I know absolutely nothing about. In all honesty, I've only just recently discovered DnB and DubStep!!!


JC; I sstand by what I said. I know these people were prob trying it on but we do live in such a culture of claims and no win no fee etc. and more shakey cases than that have been won.

In my experience and also my opinion its 100% essential to cover every eventuality and then cover it again in order to protect one's self.

i.e. if I have a list of requests in advance I will ensure I have them on my HD, on a CD and also on my IPod.

Any little thing that goes wrong can later be picked on by a client who suddenly gets their credit card bill and realises they are over spent.

Whilst I know nothing of the cases you refer to, I think the success of shaky cases would have more to do with insurers/respondant's chickening out of a confrontation and settling outside of court. Yes, it's true that a judge would rule over such cases but would have to consider case law - ie the outcomes of similar cases that have gone before and their judgements. It's case law that gives legal representatives - be it solicitors, barristers or whatever, an indication of the outcome of their case.

In the day job, my department is currently being sued to the tune of £150,000 by a customer who thinks we failed in the service we provided to her. We are not settling out of court and taking it all the way as there's very little chance her claim will succeed. And then we'll counter-claim for expenses occured in our defence (we have 2 barristers lined up for the tribubal). Obviously I can't give more details than that but it does show I know a bit about defending such claims.

;)

Mister Musicman
21-10-2011, 12:29 PM
I had the same scam tried about 2 years ago. Frightened me to death!:eek:

Consuted a local Solicitor who advised me to do nothing at all. I did ignore it and havn't heard anything since.

Rob
:DJ:
(Mister Musicman)
www.mistermusicman.co.uk

People may forget what you say or look like, but they will always remember how you made them feel!

Megamix
21-10-2011, 12:30 PM
a local Solicitor who advised me to do nothing at all
exactly - ball back in their court

Andy Goodtimes
23-10-2011, 01:22 AM
I'm sorry I haven't answered these 2 questions previousllly, only just noticed them...

As for my statement that shakier cases have been won...About 5 or so years ago I was working at Wychwood Park Golf Club and a message came by phone from the Conference Centre asking if I could help out the DJ there who had a break-down, turned out his amp had blown so I said for him to come over to me and I would lend him an old HH V800 that I had in the van, anyway he arrived and I gave him the amp and he said he used speakons and of course speakons weren't about when the V800 was built so I searched and had no suitable leads so I told him to take off his speakons and use the bare wires on the binding posts. He said he didn't know how to do that so I said I would have to wait till the band went on again and I would go and do it for him. The 2 venues are about 1/2 mile away across the park, when I got there they were playing the in-house system and although it was a bit distorted they were all dancing and the DJs lights were flashing to the music...all in all it appeared that the party wasn't suffering and the general atmosphere felt good. The client later took this DJ to court claiming £20,000 and got awarded £7,500. I know all this because I let the DJ in question hang on to the amp till he got his fixed so was still in touch with him.

As for covering all eventualities...well I agree maybe that's a bit of a sweeping statement because obviously you can't anticipate everything but I do feel I have them all pretty much covered. For a start there is no way I would ever go out without all my music duplicated at least twice on different sources. Extensive cllient consultations prior to the event help to ensure that you know what's coming on the night and I have spare kit for absolutely everything.

I'm sorry if it comes across a bit high and mighty but after all we are in a service industry and Weddings in particular can cost sevral thousands and its easy for a Wedding to be spoilt by a DJ or a DJs actions.

Corabar Entertainment
23-10-2011, 10:38 AM
As for my statement that shakier cases have been won...About 5 or so years ago I was working at Wychwood Park Golf Club and a message came by phone from the Conference Centre asking if I could help out the DJ there ...

If you know name of the DJ, it might be possible for you to look up the case report so that we can look at the details as they were presented to court (ie what they were actually claiming for and why, not to mention the court's reasoning for reaching their decision.) Talking about 'cases' in broad-brush strokes like you have above - especially since you have only heard on side of the story, it's very easy to get an extremely skewed perspective.

Andy Goodtimes
23-10-2011, 12:44 PM
I'm sorry I won't name the DJ, although I'm not exactly a friend or anything I do sometimes get a call for help or to see if I can cover a last minute job and also I sometimes bump into them in either Cookie's or Ozz's and I'm pretty sure there are a couple of folk on here that'll know who I am talking about. Furthermore its not hearsay, I actually attended the court with them. I thought there was grounds for a minor complaint but not as bad as it was painted by the client and several of their guests and even 2 members of staff from the venue.

I'm sure that a lot of us will agree that as experienced DJs we have a feeling for if a party is going well and when I walked into the party in question to wire the spare amp I felt it was a good party with a good atmosphere and everyone in good humour.

I said elsewhere on this forum that its not difficult to convince a judge that a DJ might spoil an event, I feel its all to do with the public persception of us, as I have also stated before we all must have the odd call from a client who has a horror story to tell about a DJ. At the case I attended I felt the dice were loaded from the start.

gaza
24-10-2011, 08:02 AM
So does all this mean that when a venue has a sound limiter that spoils and evening that we are Djing at, we can make a claim against the venue.:)

Excalibur
24-10-2011, 08:14 AM
So does all this mean that when a venue has a sound limiter that spoils and evening that we are Djing at, we can make a claim against the venue.:)

More likely come after the DJ for being so careless as to trip the :Censored: thing. :( :(

DazzyD
24-10-2011, 12:05 PM
I've been Googling some search terms to see if I can find any cases where a DJ has been successfully sued by a wedding client and, strangely (or not), I've not been able to find any successful civil cases against DJs. Maybe I'm looking in the wrong places but nothing is coming to light.

However, I did see this site which made me gasp in horror:

Sue The DJ (http://www.suethedj.com/home.html)

:eek:

MusicCity
24-10-2011, 01:33 PM
:rofl:

JAMdisco
25-10-2011, 09:08 AM
However, I did see this site which made me gasp in horror:

Sue The DJ (http://www.suethedj.com/home.html)

:eek:

Haha, I wonder how many times she's been "Sue'd" with lines like:

A Fairytale wedding requires a.....
• DJ / Music Coordinator
(whose music has guests on their feet all night long; ceremony music and coordination available too)

As we all know, it's impossible to guarantee guests on their feet "all night long" (unless you remove all the seats lol).

Larry B Entertainment
25-10-2011, 09:37 AM
As we all know, it's impossible to guarantee guests on their feet "all night long" (unless you remove all the seats lol).

:banana:

funkymook
25-10-2011, 09:47 AM
Haha, I wonder how many times she's been "Sue'd" with lines like:

A Fairytale wedding requires a.....
• DJ / Music Coordinator
(whose music has guests on their feet all night long; ceremony music and coordination available too)

As we all know, it's impossible to guarantee guests on their feet "all night long" (unless you remove all the seats lol).

It's still a well written site - far better than a lot I've seen!