Good customer service

[Solitaire Events Ltd]

We all moan about crap customer service, so I'd like to post about good customer service for a change.

I needed to buy a couple of 1.5m Equinox flame machines for Halloween and December, and really need them to arrive for this Friday. So I ordered them from Whybuynew as they had them in stock for next day delivery.

The next day, I got a phone call from Whybuynew telling me they had 2 in stock but one of the boxes was damaged, so they checked the machine and it was damaged too. He then ordered another one for me and told me it would still be there before Friday.

I had to pop out and on my return was another message from Whybuynew asking me to ring them again. It turned out that Prolight haven't got any stock of the effects, but had agreed to send a couple of the 2m ones for the same price as they knew I needed them for this weekend.

So well done Whybuynew for keeping in touch and sorting things out and for Prolight for letting me have the 2 larger machines for the same price.

Great service from both. :thumbsup:

[yourdj]

We all moan about crap customer service, so I'd like to post about good customer service for a change.

I needed to buy a couple of 1.5m Equinox flame machines for Halloween and December, and really need them to arrive for this Friday. So I ordered them from Whybuynew as they had them in stock for next day delivery.

The next day, I got a phone call from Whybuynew telling me they had 2 in stock but one of the boxes was damaged, so they checked the machine and it was damaged too. He then ordered another one for me and told me it would still be there before Friday.

I had to pop out and on my return was another message from Whybuynew asking me to ring them again. It turned out that Prolight haven't got any stock of the effects, but had agreed to send a couple of the 2m ones for the same price as they knew I needed them for this weekend.

So well done Whybuynew for keeping in touch and sorting things out and for Prolight for letting me have the 2 larger machines for the same price.

Great service from both. :thumbsup:

If you want to sell them Jan then I will have them or just one. :)
See you tonight for the curry if your coming?

[DeckstarDeluxe]

This is the thing, we all know things can go wrong so keeping you updated at least means your not in the dark about it.

[Solitaire Events Ltd]

This is the thing, we all know things can go wrong so keeping you updated at least means your not in the dark about it.

Absolutely. :)

[Corabar Entertainment]

Exactly! We all know that things don't always go to plan, and it's not 'bad customer service' just because plans go awry. So long as we know what's going on, it's all OK.... well, it's a pain and can cause us problems, but I would never have a go at the retailer just because things don't go according to plan.