Rejecting A Delivery

[Megamix]

I've ordered an item (from Amazon) on behalf of a club - they now say they don't want it (crossed wires)
Can I just refuse to sign for it when it's due tomorrow - is that legal/cricket/the best way?

[Danno13]

Just don't open the box and I'm sure you can have Amazon collect it back.. cooling off period and all that...

[Megamix]

I think they charge a return fee if it's not their error - it's in their terms - but that’s not a major problem, just wondered if a rejected delivery was an option

[NKR]

I think they charge a return fee if it's not their error - it's in their terms - but that’s not a major problem, just wondered if a rejected delivery was an option

Distance selling and sale of goods act I think means they have to come and get it.

[DazzyD]

Not true. Under the DSRs, a firm has to pay for return carriage if the item is faulty or is not as specified. If it is simply not wanted, as is the case here, then it is up to the purchaser to fund the return.

From Which?'s website (see Top Tips):

Consumer rights (http://www.which.co.uk/consumer-rights/online-shopping/online-shopping-and-catalogue-problems/how-to-complain/)

You can refuse to take delivery of the item. However, this might not be the best option in the long run. You will not receive a refund of the purchase price until the company receives and "restocks" the item. Some carriers wait for a while before returning the item or may wait and return several items to the same supplier in one batch for economic reasons. This could cause a delay in the company receiving the returned goods and, in turn, delay them issuing a refund. However, if you return it yourself, or ask the company to come and collect it, the item will, more often than not, be received by the company quicker resulting in your refund being processed quicker.

Hope this makes sense. It is quite late!!

[Vectis]

Not true. Under the DSRs, a firm has to pay for return carriage if the item is faulty or is not as specified. If it is simply not wanted, as is the case here, then it is up to the purchaser to fund the return.

From Which?'s website (see Top Tips):

Consumer rights (http://www.which.co.uk/consumer-rights/online-shopping/online-shopping-and-catalogue-problems/how-to-complain/)

You can refuse to take delivery of the item. However, this might not be the best option in the long run. You will not receive a refund of the purchase price until the company receives and "restocks" the item. Some carriers wait for a while before returning the item or may wait and return several items to the same supplier in one batch for economic reasons. This could cause a delay in the company receiving the returned goods and, in turn, delay them issuing a refund. However, if you return it yourself, or ask the company to come and collect it, the item will, more often than not, be received by the company quicker resulting in your refund being processed quicker.

Hope this makes sense. It is quite late!!

Note the important word "CONSUMER" in the above ;)

[DazzyD]

Note the important word "CONSUMER" in the above ;)

I put that phrase in to shorten the page name - and, like I said, it's late!

I see where you're coming from, Martin, and acknowledge that DSRs are consumer rights and not B2B but I would have thought that returns policy would be pretty much the same (in fact, it was noted earlier that the customer funding the return was company policy).