Customers... I love em

[Thames Valley Discos]

The ending words of an email..
"Could you get back to me a.s.a.p or I will start looking elsewhere." :)

[Danno13]

Quick! Email back....

On a similar topic - I always get people thanking me for replying so quickly, i guess people half expect to have to wait a couple of days for replies to emails!!

[abyssdjhire]

we get thanks for replying quickly all the time... but we also get people saying "im unsure about paying in advance as i have a lot of bills to pay.... like photographers and florists"

delightful... i might decide i dont want to do the gig

[Danno13]

Well just had an email enquiry this evening. Not only did they use the wrong form on my website, but they managed to put their email address in wrong.. so now i have no way of getting back to them!

[Dragonfly]

danno if they have put it in wrong try replying to the address but change the .com to .uk or vice versa at the end of the address its a common error i find just trying to help.

[Danno13]

Yep.. tried .com and .co.uk and alternative spellings (email address full of txt spk). Doesn't sound like a booking that would have come off anyway from their email.. but it would have nice to be able to at least try.

[Candybeatdiscos]

I would get your forms to insist on a tel number, i much prefer to speak to clients now - a wee bit more personal, which people tend to enjoy

[Danno13]

Ahh.. this is the other point though.. if they had used the correct form ( http://www.revolution-discos.co.uk/contact.php ) all would be well, but just recently people have been using the one on this page..( http://www.revolution-discos.co.uk/comments.php ) despite my efforts to direct them to the right page.

I think i might just ditch the form on that second page to be honest, its never been used for the correct reasons....

You'll see on my contact page i give people the option of how i contact them.. around 90% just click the email one, the rest click both.

[Candybeatdiscos]

but if you make all forms that the tel number has to be inserted or the system cannot accept it

[Have a disco]

I will reply but til they phone or leave a contact Number or 2 as well as communicate via email There are just TOO many spoofs around this year alone, it only makes common sense to request this small amount of info. Would suggest leaving a note on your website stating this small fact

[Danno13]

Yep could add a telephone number field to that other form quite easily. thanks for the suggestion! :)

[Candybeatdiscos]

no probs mate...as i say I think that its more personal, also does anyone else think that in the digital and internet age that we are now in, we are starting to lose the basic personal service, with people preferring to email rather than phone

[Thames Valley Discos]

i prefer email. i hate phones

[Candybeatdiscos]

yeah but its not too personal and is turning some people off - to me seems the lazy option

[Thames Valley Discos]

its the 21st century, i buy on the net, having never spoken to a sole, whats the difference?
and spend a lot more than the cost of a disco

[Candybeatdiscos]

just because its the 21st century, doesn't mean that we cannot offer a personal service to customers...just because ebay, amazon etc do not want to employ staff to answer phones and have a call centre etc doesn't mean that we should...

sorry not trying to sound tempramental, I just feel that speaking to a punter face to face or over the phone at least offers a wee bit of a personality to your business...

[Thames Valley Discos]

But my point is, that i and others will happily buy items online for more than the cost of a disco. At the end of the day for an average disco, we are talking little money in the grand scheme of things. I actually prefer to go online, find what i want, buy it, without so much as taliking to anyone. Job done n minutes. just my opinion, i hate phones.

[Have a disco]

Wait til Video phone kicks in for real via net or BT then smart personal appearance will matter LOL

[Candybeatdiscos]

ok little money in the grand scheme of things - but to many of us that little bit of money is a wage...

[Thames Valley Discos]

you are missing my point

[Shaun]

I find older clients prefer to hear a voice on the phone, the majority of my younger clients seem to prefer email correspondance. I feel at ease either way.

[Thames Valley Discos]

Yes to you £200/£300 etc is a wage, but to the client it is a one of payment, they may never pay for a disco again in their life. so £300 is not a lot of money to spend via email/on line

[Thames Valley Discos]

I find older clients prefer to hear a voice on the phone, the majority of my younger clients seem to prefer email correspondance. I feel at ease either way.
Like i say, i prefer email, if i loose bookings because thats my preference, then so be it. Obviously i will and do talk on the phone, but its not my prefered means

[BeerFunk]

I find many customers email, even though they have the option to phone. It's just far more efficient, isn't it? I can see the advantage of face to face, or on the phone though.

[Dragonfly]

can understand both points totally

on the one hand is the personal technique where you put yourself out and call to talk to a customer about their wishes which i can understand.

on the other is the quite correct thought that some people like to just get what they want and go if i go into a shop and am approached by an assistant who i know willtry and sell me something err ..... sorry help me seriously i leave instantly . my approach is to send an email with my number and make it clear to the customer that if they require any further information please dont hesitate to call me to discuss exactly what they want as i will try and help any way possible.

horses for courses

[Thames Valley Discos]

agree

[Shaun]

Agree too :)

[Have a disco]

Yes to you £200/£300 etc is a wage, but to the client it is a one of payment, they may never pay for a disco again in their life. so £300 is not a lot of money to spend via email/on line

Normally most parties are shared / split costs these days and both means of contact are std these days. Also both are required for validation as an internet address is just not enough proof of booking an event, nor are the contents within emails yet in court enough proof of a booking in its self. Verbalising a contract is very required and will be upheld by a Judge in court with Signed paperwork they would have to pay regardless if you have these last 2. Anyone can say they wrote an email from someone elses address these days.

[Solitaire Events Ltd]

its the 21st century, i buy on the net, having never spoken to a sole, whats the difference?
and spend a lot more than the cost of a disco

Because there's no emotion on the net.

You can't sell yourself via an email as well as you can by chatting to someone and selling them yourself.

[Thames Valley Discos]

what are you on about. Verbal needs to be witnessd,l emails are now leagally binding. And we are talikng about something totally different.

[Solitaire Events Ltd]

what are you on about. Verbal needs to be witnessd,l emails are now leagally binding. And we are talikng about something totally different.

Is that aimed at me???

[Thames Valley Discos]

Because there's no emotion on the net.

You can't sell yourself via an email as well as you can by chatting to someone and selling them yourself.
I dont dissagree, but like i say, i HATE phones and prefer email.
Some customers prefer email too.

[Thames Valley Discos]

Is that aimed at me???
no, who do you think

[Solitaire Events Ltd]

I dont dissagree, but like i say, i HATE phones and prefer email.
Some customers prefer email too.

Why would you hate phones, when our main job as entertainers is to communicate to people?

[Solitaire Events Ltd]

no, who do you think

Fair enough..... :teeth:

[Thames Valley Discos]

But you can see who you are talking too. I cant on a phone. Its like talking face to face with someone, but not looking them in the eye. This is just my opinion and the way i work, others do things different

[BeerFunk]

what are you on about. Verbal needs to be witnessd,l emails are now leagally binding. And we are talikng about something totally different.
To be quite honest, I doubt you could get either to stick in a court case - you need a signature down on paper.

[Thames Valley Discos]

Films entertain me, but the actors dont call me after the show. But i go back and watch the next film they are in.

[Thames Valley Discos]

To be quite honest, I doubt you could get either to stick in a court case - you need a signature down on paper.
no you dont, an email is legally binding, even solicitors communicate this way now. well those that know how to

[Solitaire Events Ltd]

I believe the best way of communication is talking to people, be it on the phone or face to face.

I love email and the net, but to make a sale, give me the former every time.

[Have a disco]

Exactly those that know how too

[Thames Valley Discos]

Its good that life makes us all different, otherwise it would be boring. Raise your glasses to the GPO and the net

[Solitaire Events Ltd]

Its good that life makes us all different, otherwise it would be boring. Raise your glasses to the GPO and the net

GPO Paul?

Are you in a different decade then? :teeth:

[Paul James Promotions]

I believe the best way of communication is talking to people, be it on the phone or face to face.


Agreed. I am not the best on the phone with customers, but it's the only way to market successfully.

[BeerFunk]

Agreed. I am not the best on the phone with customers, but it's the only way to market successfully.
I ain't no good at marketing, but I'm d*mn good at DJing ;)

[Thames Valley Discos]

:)
GPO Paul?

Are you in a different decade then? :teeth:
oh, have they changed name, shows the last time i used the phone... lol :)

[Candybeatdiscos]

in general customers prefer to speak on the phone...I work at sky, and you can email your question in and get it resolved....but the call centres still take on average 10k+ calls a day, and no its not just people who do not have email access, many people call to buy sky and can go through the website to get it, but they prefer to call and speak to someone

[Dragonfly]

thats coz their sky broadnand has crashed and they cant flippin email you lololol soz couldnt resist.

cant carry my pc round while im taking all the cables out of my tv coz theirs no satellite reception i can the phone. lol

funny story my mate once had a complaint with a company in nottingham called their call help centre who put him on hold 20 mins later he thought stuff this got in his car and drove to nottingham still on hold walked in to the call centre at which point the operator came through and said how can i help you ........... you cant he said im stood in your office now.

[CRAZY K]

Bit more difficult when you speak to Indian Helplines---like I seem to most of the time :mad:

Mind you im going there for a Holiday next year--might be useful :teeth:

CRAZY K

[Dragonfly]

:teeth: anyway customers rock.... without them id be lonely on a saturday night :teeth:

[Solitaire Events Ltd]

in general customers prefer to speak on the phone...I work at sky

I wish I'd have known that before - I've been having major problems with my Sky+ box :mad:

[Shaun]

I wish I'd have known that before - I've been having major problems with my Sky+ box :mad:


Switch to telewest tvDrive. they come with 3 tuners (you can watch one station while recording 2 others. Comes with a nice 160 gig HD as standard too).

[Solitaire Events Ltd]

Switch to telewest tvDrive. they come with 3 tuners (you can watch one station while recording 2 others. Comes with a nice 160 gig HD as standard too).
We can't get Telewest, only NTL and their package is rubbish.

[Candybeatdiscos]

you normally tend to find that cable packages are rubbish...

have you seen HD though? - Tell you what its mindblowing....if i had a HD telly then i would go for the box (we get it for £99) but i aint at the stage where i have spare cash to buy a HD Telly

[Solitaire Events Ltd]

you normally tend to find that cable packages are rubbish...

have you seen HD though? - Tell you what its mindblowing....if i had a HD telly then i would go for the box (we get it for £99) but i aint at the stage where i have spare cash to buy a HD Telly

To be honest, it annoys me having to pay an extra subscription for HD. I will get it eventually, but not while I have to pay £299 for the box and £10 a month subscription fees.

[Candybeatdiscos]

yeah i reckon the £299 price is too expensve, but the cost after you have bought the box is exactly the same for the sky+ - also if you have the top package you dont pay any extra

[Solitaire Events Ltd]

yeah i reckon the £299 price is too expensve, but the cost after you have bought the box is exactly the same for the sky+ - also if you have the top package you dont pay any extra

Are you sure about that?

I was sure I read it was £10 a month no matter which package you have? I do have the top package too.

[Solitaire Events Ltd]

I just checked and it is £10 a month extra, no matter what package you have.

Are you sure you work at Sky Lewnics??!!!!!

[Candybeatdiscos]

i am positive (mind you just out of training lol....i will check when i come back from my holidays though)....oh did i tell you all that o sunday i am off to Gran Canaria for two weeks in blistering heat and sun, drinking sangria and having se.....seafood on the beach...lol

[Solitaire Events Ltd]

i am positive (mind you just out of training lol....i will check when i come back from my holidays though

I rest my case... :teeth:

[Solitaire Events Ltd]

Pricing here (http://shop.sky.com/hd/Price-existing-customers.htm)