Thank you Mr Thomann

[Pe7e]

A couple of weeks ago after reading a post by Peter recommending them, I purchased a Starrville LED mega bar bundle A week later it arrived, after unpacking it I discovered there was a nut, bolt and washer missing from one of the tripod legs making it unusable until fixed. I was slightly dissapointed, but it would be an easy fix, so no problem. I subsequently contacted customer services and received a reply stating the request for a replacement nut bolt and washer had been passed to their spaire dept, and the following day an email informing me a packet was on its way to me. It has just arrived, I was expecting a Jiffy bag through my letter box, instead a courier has just delivered a huge box containing a brand new tripod now that's what you call customer service! Thank you Mr Thomann, I will certainly be using you again. :D :D :D

[JAMdisco]

Yep, I agree, they are very good. I bought 4 stairville LED PAR 56's and after about 6 months 2 of the fuses blew resulting in 2 cans not haveing blue LED's. I emailed them and 2 days later I received 4 fuses through the post (I only asked for 2 lol).

Hope they keep up the good work, it's customer service like this that will keep people going back - I definitely will if I need anything new - they're cheap too. :D

[Excalibur]

Always good to hear of good customer service. Hope it serves you well Pete, please keep us posted.

[Jonny Boy]

+1 Thomann customer service.


ALTHOUGH....shouldn't the OP be "Thank you HERR Thomann?" :p

[Excalibur]

ALTHOUGH....shouldn't the OP be "Thank you HERR Thomann?" :p
Well if it were, it would contravene Rule 23, so no. :p :D :D :D

[SC Events]

Just to add to this, I sent an email to Thomann asking whether or not they would be able to send me any spare fuses for my LED Par 56's, as it's still covered by their 3 year warranty.

I received a reply within a couple of days asking how many would I require, to which I replied and asked for 2.

About a week passed and I heard nothing more, then this morning the post came and there was a jiffy bag from Thomann...containing not 2, but 5 spare fuses.

Excellent, nice one Thomann! :beer1:

[Megamix]

I had a duff item, which was sent back and replaced promptly - no fuss - I must say they were efficient and I was very pleased with their service.