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View Full Version : Hotels that hinder instead of help...



Shaun
25-06-2012, 12:00 PM
I won't name the Hotel as this forum section is viewable by the public, but the local guys will probably know which venue it is by the next sentence below...

The hotel in question has their own sound system which they insist the DJ hooks into. Some crap name brand that I'd never heard of before.

I've been turning away bookings at this venue for years as I prefer to use my own gear, but my Bride from last Saturday really wanted me as her DJ and talked the venue into allowing me to use my own setup.

I loaded the gear in to just outside the function room and the assistant manager storms over to me and tells me to "get the speakers out the building, you'll be hooking into ours". I smile politely and inform him that the bride has arranged for us to use our own, he doesn't seem to like this answer and gives me the death stare..lol. At this point the manager comes over and informs the assistant manager that it's ok for us to use our own gear.

The staff begin to change round the room, leaving the tables where we were to setup to last. Not wanting to rock the boat anymore I waited patiently to the side out of their way. When I finally had access to the setup area it meant I had to setup directly on the dancefloor due to limited space. This too seemed to cause a drama for the staff, they stated that there wouldn't be enough room to dance (although I'm not sure why, the dancefloor was large enough). Again, I was told if I had just used their sound and lighting system I wouldn't have to setup on the floor at all. Again, I smile through gritted teeth and carried on with what I was doing.

Next the Assistant manager states that he'll be announcing the first dance. I mention to him that I have all the details here and have gone through all the information in great detail with the bride, and that she is expecting me to make the announcements and introductions. He then proceeds to rebuke that by stating that the bride has told them they would be doing the announcements. Now, I'm fine with that if that's the brides wishes, but I went and checked with the Bride anyway just to make sure there were no crossed wires. Upon discussing that with the Bride she told me she had never asked the venue to introduce the first dance at all. So away I went to politely inform the venue that they won't be required to call the first dances. I just got a stare from them!

A few minutes later. I'm told by the manager that Finale dance (Loch Lomond) must be complete prior to Midnight. This seemed a little strange considering that I was booked until 1am. SO I mention that I'm actually booked until 1am, and he reiterated again that the finale dance must be complete by Midnight and the music reduced to very low levels with the bass reduced for the last hour to appease the hotel guests. I said I'll certainly do my best to find a common ground with the sound levels but I would have to discuss the finale song with the Bride. When discussing it with the Bride she was horrified that the hotel is dictating to her that that her last song of the night is to be played an hour early. I told her to leave it with me and I would sort it out. So again I head back to the manager and let him know that the bride is very unhappy with the situation and would like song she has chosen as her last song at the very end of the evening. He then changes directions and says he only mentioned that as he thought it would be better to have all the guests doing the finale at 12 in case some leave before 1am. I'm completely bewildered at this point, so I just let him know that the Bride has made her decision and the Finale Dance will go ahead as she has indicated.

:daft:

Fast forward to a few seconds before the First Dance. Assistant Manager comes over to me and proceeds to tell me how a first dance should be announced. I had a little chuckle to myself. At this point all the effects lighting that's in the venue comes on (couple of Revo 3's, 4 imove 5's, and about a dozen led panels), all built into the roof...and all going manic. I have to approach the Manager (again) and politely ask that the effects lights are turned off as the manic movement isn't ideal for a first dance. "But the room will be dark if they're off". I'd lost the will to live (and reply) at this point and just pointed to my own lighting that was set to a nice wash effect. A few minutes later and the roof lighting is turned off....and I begin!

Thankfully they left me alone for the rest of the night. I thought they would have asked me to turn the music down at midnight but they didn't approach me again so I carried on as normal.

Brilliant wedding, brilliant crowd...but this is my first and last time in this venue.


Not sure I really had a point to this thread, but it felt good to vent. :)

djdave01
25-06-2012, 12:24 PM
i know the place well, every time ive gone there ive had to use their sound system, its terrible.

Maybe theres a new manager, in all the times ive worked in the place, ive not had any hassle, in fact they've been quite helpful.

I always add extra lights though, i love the way the led panels are on the roof, above the tables, not the dancefloor

Shaun
25-06-2012, 12:37 PM
i know the place well, every time ive gone there ive had to use their sound system, its terrible.

Maybe theres a new manager, in all the times ive worked in the place, ive not had any hassle, in fact they've been quite helpful.

I always add extra lights though, i love the way the led panels are on the roof, above the tables, not the dancefloor

The photograther was a friend of mine, and has worked there quite a lot. He did mention that the manager was usually really helpful, but he also mentioned that the assistant manager has always been a pain.

As always I try to be polite and professional. I can only guess that the fact that the bride had insisted (on my behalf) that I use my own gear might have annoyed the staff in some way, hense the difficulty I faced. The manager mentioned on a few occasions that to date I was the only DJ that had insisted on using their own speakers. I'm really surprised at that considering just how many DJs have told me how bad the sound system is in there.

And yeah, the lighting over the seating area was a little strange. :daft:

djdave01
25-06-2012, 01:07 PM
I'm really surprised at that considering just how many DJs have told me how bad the sound system is in there.



Best of it is, no guest or client has ever mentioned the poor sound quality to me. Ive always felt that the general public dont care how good (or bad) a disco sounds, as long as they can hear the music

Shakermaker Promotions
25-06-2012, 01:21 PM
I think you have to give the general public some credit.
One of the questions I ask at my meetings before the gigs is "If you have ever been to a bad Disco before, what was it that you didn't like about it?".

Bad quality sound has been mentioned on a number of occasions.

With reference to Shaun's post....What a nightmare!
There's nothing worse than people at venues thinking that they know best or wanting to muscle in.
It's good that you had the meeting beforehand and went through all of the details and arrangements with them so you had back up and ammunition to throw back at the pain in the backside.

I've had it before where the venue want to announce the first dance etc too. It's annoying when you have gone through everything in advance. I don't personally see why they feel the need to get involved unless it's in their Terms & Conditions or part of the package.
At the end of the day (in my opinion), they are there to make sure that the customers and guests are comfortable and enjoying their day.

I think some venues (again in my opinion) get the hump when a customer wants to bring in their own entertainment and not use their resident or their equipment.

Shaun
25-06-2012, 02:16 PM
Best of it is, no guest or client has ever mentioned the poor sound quality to me. Ive always felt that the general public dont care how good (or bad) a disco sounds, as long as they can hear the music

In general terms I don't think the guests will complain directly to the DJ, but there's a good chance they will go away thinking that the sound wasn't great. They may also go away thinking that the poor sound is down to the DJ. I just wont risk it. I've spent a lot of money and been through many types of sound system to get to the stage where I'm happy with the sound. Providing anything less than that and I won't be satisfied that I've provided the best service possible. For this reason I insist on using my own gear. Anything less than just isn't an option for me.

As I've already mentioned, I've had many people tell me how bad the sound system is in the venue, which is why I'm really surprised more DJs don't insist on using their own setup whilst there.

DeckstarDeluxe
25-06-2012, 03:05 PM
This isn't the one Mark was at a few weeks ago was it? Set at 85db I think?

Shaun
25-06-2012, 03:36 PM
This isn't the one Mark was at a few weeks ago was it? Set at 85db I think?

I don't think so. There wasn't any sound limiters installed in this venue.

leelive
25-06-2012, 04:39 PM
Hi Shaun
What a horrible venue.
Can you PM me the name. I would like to avoid it.
I did a venue on Friday and they had sound-to-light strip lights in the ceiling flashing randomly. They were very helpful when I asked them to have them static and in a low red colour.
Lee

ukpartydj
25-06-2012, 05:32 PM
Sounds like a nightmare, I was yelled at once by an angry venue manager because I they came up to me at 12.05 telling me to turn the music off and I'd been paid to stay until 1am.

Didn't think to ask more questions just yelled at me.

The way I respond to the sort of people you're talking about is to explain everything in depth to them (I know they aren't listening) eventually they just let you do what you know is best as it they haven't the time to listen only the time to tell you exactly what they want which is rude IMO.

Does leave you in a really bad mood after though.