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View Full Version : Greenwich Instruments GWDMX support


jammus
25-07-2012, 08:55 PM
Just thought I'd quickly mention some excellent after sales support I received today.

Been using the little GWDMX controller for a couple of months and been really pleased with it (nice and simple for a dmx newbie like me), but this morning I was having problems with the software while trying to create copies of scenes. I rang them up and spoke to a chap called Richard, explained the problem, he said he'd look into it so I left it with him ...within a couple of hours I had a new release of the software by email with my problem fixed, brilliant turn around and will now save me a few hours doing some new scenes from scratch :)

Nice to find a company looking after their customers now days :beer1:
Corabar Steve
25-07-2012, 09:04 PM
We had a slight issue with an aspect of the software. Spoke to Richard on the Monday night, received an email on Tuesday. Sorted!

I have nothing but good things to say about the product or support.
yourdj
26-07-2012, 08:57 AM
Big thumbs up from me for this product.
Here is a review I did some time back on it.

http://www.youtube.com/watch?v=CLM_LSo8jqQ
funkymook
26-07-2012, 10:11 AM
+1 from me as well, excellent product and support.

Good review Toby (and your one in Pro Mobile as well).
yourdj
26-07-2012, 02:12 PM
So good I posted it twice :D

Sorry for that laptop was slow so must have pressed it twice :)

Been chatting to richard today and he is working on a mac platform for the editing software which will be nice as i hate having to boot up windows on my mac.
yourdj
06-11-2015, 08:13 PM
So a few years on and has anyone had issues with this product and not been able to get it sorted?
I have 2 and one is not functioning when plugged in. Maybe my fault but I know quite a few just freeze up.

I have just programmed my other one, so it may be incompatible with other units after that? Perhaps reinstalling the software would work, but I just wanted to transfer the scenes over and create a duplicate to have in the car.

I will look into it but just curious if anyone has had any contact with them or experience of the units not responding in Windows?