Not so good feedback....

[Dynamic Entertainment]

Just a quick on to see how you guys would deal with this one.

Done a disco a few months back, and just received the feedback off it now... the only section marked poor was the Music selection and incorporation of the requests, with a note saying they were disappointed that the music wasn't what was asked for, and they were told No on the night because older music had been requested, and as the bride and groom, their wishes were more important (?)...

Anyway, a bit of background...the booking was made through one set of the parents, and my first dealings with be B&G were a week beforehand. I remember the meeting well, and have my completed info form in front of me. Their only actual requests were Mr Brightside and Sex on fire (both of which were played). I have noted on the do not play list, that they dont like cheese...i.e. Time warp, Cotton Eyed Joe, and Westlife....thats it...no telling me that they only wanted modern music (and the box it ticked to say they are happy for me to accept request from the guests).

On the night, I tried modern right after the first dance, and it didn't go down well...there were a lot of "older" guests there, who were very forthcoming with requests (most of which worked well, and for the duration the B &/or G were on the dancefloor for a lot of the night...or so it looked to me). The modern stuff always got a mediocre response at best, and often cleared the dancefloor bar a handfull.

Having checked back at the playlist, the final count was 39 old, to 24 modern.

Now, at no point in the night did the B&G come over and request the music to be changed. I had one request saying " the bride has said can you play such and such..." and it was played within 3 songs, and i explained to the guest I had a couple of older ones that ive promised to play asap.

At the end of the night, the only feedback I got was from the parents, thanking me for a brilliant disco.

Then I receive this feedback.

Im tempted to draft a letter, but not sure if I should, or if i should just write it off as one of "those" gigs.....

[sweetie]

Paraphrase what you have just told us and send it to them. simples!

[Solitaire Events Ltd]

Paraphrase what you have just told us and send it to them. simples!

I agree.

[funkymook]

If it was an unsolicited email then I'd treat it as a complaint and reply.

As it's from a feedback form (which I assume you send to everyone) then I don't think you need to reply to that particular point. At most an acknowledgment along the lines of 'thank you for taking the time to fill out our feedback for and all your point will be taken onboard' (that probably should go out to everyone anyway).

More telling to me is the 'write it off as one of "those" gigs.' comment you make. If you're not going to use feedback to improve your service then don't bother sending out the form in the first place.

The 'not so good' feedback is the valuable stuff - it's great to be told everything was 10/10 but that doesn't tell you where you need to improve.

So instead of proving why the client was wrong and you were right think more 'they weren't happy with something, what can I do to avoid that happening in the future'.

Going by what you say in your post perhaps some more effective questioning around the music may have helped understand what the B&G wanted and also opened up an opportunity to manage their expectations?

[Vectis]

Agree with Martin.

Whenever a B&G (in particular) only provide a couple of requests, that would set alarm bells ringing with me and lead to a bit more probing.

Just as too many requests can lead to a duff night, so can too few.

I'd be looking for at least a dozen if not more suggestions up front for a wedding or other mixed-age event.

[DJ Jules]

Going by what you say in your post perhaps some more effective questioning around the music may have helped understand what the B&G wanted and also opened up an opportunity to manage their expectations?

I'd say the above is the key bit. B&G's are funny people. Sometimes hearing "their" music is more important to them than their guests having a good time.

Regardless of the source I would have paraphrased the above, included the playlist from the night and sent them a letter. Then at the bottom I would have asked what they would have liked me to have done to make their night better so that I could learn for future bookings (should I encounter a similar situation again).

You're probably not going to get a rocket science reply and will probably have to write it off as "one of those things" but it's worth a try.

Julian

[Dynamic Entertainment]

Paraphrase what you have just told us and send it to them. simples!


I agree.

Thanks for the replies.



If it was an unsolicited email then I'd treat it as a complaint and reply.

As it's from a feedback form (which I assume you send to everyone) then I don't think you need to reply to that particular point. At most an acknowledgment along the lines of 'thank you for taking the time to fill out our feedback for and all your point will be taken onboard' (that probably should go out to everyone anyway).

More telling to me is the 'write it off as one of "those" gigs.' comment you make. If you're not going to use feedback to improve your service then don't bother sending out the form in the first place.

The 'not so good' feedback is the valuable stuff - it's great to be told everything was 10/10 but that doesn't tell you where you need to improve.

So instead of proving why the client was wrong and you were right think more 'they weren't happy with something, what can I do to avoid that happening in the future'.

Going by what you say in your post perhaps some more effective questioning around the music may have helped understand what the B&G wanted and also opened up an opportunity to manage their expectations?

It was a feedback form.

I'm not sure what I have done different. I remember leaving the pre-meeting thinking it was a bit of a waste of time. No amount of prodding could get what they wanted out there, and they weren't very forthcoming.
The two songs mentioned where the only things I got out of them, and the meeting was any amount prodding and questioning got me nowhere..along the lines "Ok, is it rock and indie you like?...not really, just those two songs.... They almost came across have having absolutely no interest in music what-so-ever.

I really dont know what I could have done differently...had they came up on the night, then it would have been a whole different ball game...had I had a decent insight into their tastes and didnt follow through then, again, I could work with that (and accept if i fluffed up)... Im all for fixing issues when they arrise, but this has never happened before, and im not sure how to fix/respond.


Agree with Martin.

Whenever a B&G (in particular) only provide a couple of requests, that would set alarm bells ringing with me and lead to a bit more probing.

Just as too many requests can lead to a duff night, so can too few.

I'd be looking for at least a dozen if not more suggestions up front for a wedding or other mixed-age event.

As above... :)


I'd say the above is the key bit. B&G's are funny people. Sometimes hearing "their" music is more important to them than their guests having a good time.

Regardless of the source I would have paraphrased the above, included the playlist from the night and sent them a letter. Then at the bottom I would have asked what they would have liked me to have done to make their night better so that I could learn for future bookings (should I encounter a similar situation again).

You're probably not going to get a rocket science reply and will probably have to write it off as "one of those things" but it's worth a try.

Julian

Like I say, Im tempted to just write iot off and move on to the

[Vectis]

I really dont know what I could have done differently...had they came up on the night, then it would have been a whole different ball game...had I had a decent insight into their tastes and didnt follow through then, again, I could work with that (and accept if i fluffed up)... Im all for fixing issues when they arrise, but this has never happened before, and im not sure how to fix/respond.


Request cards on the tables? Might have given a more balanced set of requests rather than from just those guests who had the bottle / could be bothered to come and speak to you.

I didn't use these regularly but always had a couple of hundred nicely printed (Vistaprint free postcards IIRC) just for occasions like this.

[TONYTIGER]

What ever did we do in the old days when there was not a mention of playlists,ill tell you weddings were stress free.Happy days :)

[Corabar Entertainment]

Meeting aside (where you can probe a bit and get some personal insight) do you get them to fill out a questionnaire about the event (in their own time at home). In ours, we ask them to say which eras / genres they definitely want, those they definitely don't want, and those that they are happy to leave to our discretion. That way, even without many advance requests, you've got an idea of what they are looking for from the night in black and white!

In this instance, I would say respond, gently putting your side and asking what they think you could have done differently as you're always looking to improve your service (as others have said).

[Dynamic Entertainment]

Meeting aside (where you can probe a bit and get some personal insight) do you get them to fill out a questionnaire about the event (in their own time at home). In ours, we ask them to say which eras / genres they definitely want, those they definitely don't want, and those that they are happy to leave to our discretion. That way, even without many advance requests, you've got an idea of what they are looking for from the night in black and white!

In this instance, I would say respond, gently putting your side and asking what they think you could have done differently as you're always looking to improve your service (as others have said).

I tried to ask what genres they liked etc...and got no where.
I genuinely believed coming out of the meeting that they were one of those couple with very little interest in music, but didnt want the usual wedding cheese that you get round here (Come on Eileen, Time Warp etc...thats what they said anyway.)

If i remember rightly, it wasnt just one group of guests making all the requests...they were coming think and fast and ranged from motown, to disco, to indie, to modern, to 80s pop. I got the usual daft requests from the lads, which were on the do-not-play list, so steered clear of them.

The request cards are a good idea martin...but dont think they would ahve helped in this case.


I honestly believe that this couple didn't know what they wanted, and only figured it out afterwards...and a quick word on the night could have fixed it all for them...

[Corabar Entertainment]

I tried to ask what genres they liked etc...and got no where. I know you did, but my point was more along the lines of whether the face-to-face meeting is your only source of info? I find that if people can take their time completing a questionnaire, they have time to think about things - whereas in a meeting they're on the spot. Plus, you'd have the questionnaire completed by them that you could refer them to in a situation like this.

[Andy Collins]

If you want to avoid this sort of thing then don't send out feedback forms - all they do is prompt complaint.

If a complaint is serious enough then they certainly wouldn't wait until you send them a feedback form, they will tell you on the night. The fact they didn't mention on the night the music wasn't right - it couldn't have been that bad.

I stopped sending feedback forms a long time ago, although there is a facility via DJintellegance for them to use the feedback tool (which hardly ever gets used)

You have to face the fact that most people will complain at the first instance if its on paper or they are prompted. Like a suggestion box, what kind of suggestions do you think people write?

Bottom line, feedback forms are for your own vanity. Stop sending them. If you receive a complaint on the night sort it, a letter afterwards then act on it.

[Dynamic Entertainment]

I know you did, but my point was more along the lines of whether the face-to-face meeting is your only source of info? I find that if people can take their time completing a questionnaire, they have time to think about things - whereas in a meeting they're on the spot. Plus, you'd have the questionnaire completed by them that you could refer them to in a situation like this.

Ahhh, got you.

I send out the pre-event questionnaire with the initial booking form. Like I say, all the paperwork initially went to the parents...when I got to the meeting, the B&G said that they hadnt been given the form, despite the parents saying 3 weeks earlier that they had given them it...so had to start from scratch in the meeting.

[Corabar Entertainment]

Can't see what else you could have done then, TBH.


If you want to avoid this sort of thing then don't send out feedback forms - all they do is prompt complaint.

If a complaint is serious enough then they certainly wouldn't wait until you send them a feedback form, they will tell you on the night. The fact they didn't mention on the night the music wasn't right - it couldn't have been that bad.

I stopped sending feedback forms a long time ago, although there is a facility via DJintellegance for them to use the feedback tool (which hardly ever gets used)

You have to face the fact that most people will complain at the first instance if its on paper or they are prompted. Like a suggestion box, what kind of suggestions do you think people write?

Bottom line, feedback forms are for your own vanity. Stop sending them. If you receive a complaint on the night sort it, a letter afterwards then act on it.I soooooo disagree with this! TBH, if you were getting that many complaints when asking for feedback, I'd be seriously looking at how you operate! I can count on my fingers the number of complaints we've had in 15 years (and I am counting things like "I didn't like the version of 'Happy Birthday' that the DJ used.)

[funkymook]

Can't see what else you could have done then, TBH.



I concur - obviously there's nothing you can learn from the experience, and as I doubt you'll get much from replying to them I'd just forget about it.

[Andy Collins]

Can't see what else you could have done then, TBH.

I soooooo disagree with this! TBH, if you were getting that many complaints when asking for feedback, I'd be seriously looking at how you operate! I can count on my fingers the number of complaints we've had in 15 years (and I am counting things like "I didn't like the version of 'Happy Birthday' that the DJ used.)

Just to confirm, I wasn't getting complaints - just stopped sending them out.

1. You know if you're doing a good job or not on the night. People dancing = job well done!
2. If the Bride and Groom were so concerned why wait until a feedback form arrived? too late to do anything about it now!
3. Surely the best and sincere feeback is the unprompted ones. I personally find it more heart warming when the couple take the time to send me a thank you card or letter to say thank you, you did a great job :)

[Dynamic Entertainment]

Just to confirm, I wasn't getting complaints - just stopped sending them out.

1. You know if you're doing a good job or not on the night. People dancing = job well done!
2. If the Bride and Groom were so concerned why wait until a feedback form arrived? too late to do anything about it now!
3. Surely the best and sincere feeback is the unprompted ones. I personally find it more heart warming when the couple take the time to send me a thank you card or letter to say thank you, you did a great job :)

Id rather not turn this into a "solicited vs unsolicited feedback" thread thanks.....its been done to death elsewhere.

:)

[Corabar Entertainment]

Id rather not turn this into a "solicited vs unsolicited feedback" thread thanks.....its been done to death elsewhere.

:)

I was about to post something similar... not sure I could face that discussion again! :lol:

[Dynamic Entertainment]

I was about to post something similar... not sure I could face that discussion again! :lol:

Lol....me either :daft:

[Solitaire Events Ltd]

In this instance, I would say respond, gently putting your side and asking what they think you could have done differently as you're always looking to improve your service (as others have said).

I would too. A response will go a long way with then IMO as they've bothered to fill the feedback form in. If you do nothing, they may (or may not!) tell people that they didn't enjoy what you did. If you bother to reply, they might have a change of heart.

[Dynamic Entertainment]

I would too. A response will go a long way with then IMO as they've bothered to fill the feedback form in. If you do nothing, they may (or may not!) tell people that they didn't enjoy what you did. If you bother to reply, they might have a change of heart.

Im inclined to agree...

TBH, looking back at the whole form...their "grading" doesnt make a whole lot of sense...



Quality of customer service via telephone - GOOD (not sure how, as I had one brief conversation with them)
Quality of customer service at event - GOOD
Friendliness of your entertainer - EXCELLENT
Promptness of your entertainer - EXCELLENT
Professionalism of your entertainer - EXCELLENT
Entertainers performance - GOOD
Disco system appearance - EXCELLENT
Sound Quality - EXCELLENT
Overall Volume - EXCELLENT
Music Selection - POOR
Incorporation of your requests - POOR
Lighting Effects - EXCELLENT
Overall Customer Service - GOOD
Planning Assistance - EXCELLENT
Overall performance Rating - GOOD

Would You recommend our service to others - NO
May your comments be shared with others or used on our website - YES
May your name be added to our list of references - YES


Confused.com.......

[Solitaire Events Ltd]

I also agree with Andy Collins partly.

If you are an established company with experienced DJs who knew they did their very best and had a good night and someone says they were below average, what do you expect tot take from that? What does it do for you? How do you then move your business on?

Also, I've always wondered when people fill these forms in? Do you really think they'd remember what the DJs gear looked like, how much he used the mic and all of the music he played?

[Excalibur]

If it was an unsolicited email then I'd treat it as a complaint and reply.

Eh? It's a complaint, pure and simple. It merits a reply.


More telling to me is the 'write it off as one of "those" gigs.' comment you make. If you're not going to use feedback to improve your service then don't bother sending out the form in the first place.

Harsh. Was the complaint justified, did it have a basis in fact? Was it merely an incorrect perception? Send off a polite reply, stating that you have checked your paylist, and as far as you can see you complied with their wishes. Apologise for their unhappiness, and state that because you were playing requests ( which filled the floor ) you thought you were doing a good job. Being a DJ, you try to appeal to the greatest number at any point, and slot in niche requests where suitable. If B&G wish their songs to be given preference, no problem, but you must be clearly notified of this. Be polite, as I said.

Whenever a B&G (in particular) only provide a couple of requests, that would set alarm bells ringing with me and lead to a bit more probing.
I'd be looking for at least a dozen if not more suggestions up front for a wedding or other mixed-age event.
Again, I disagree. I've had many a gig where I haven't even had two requests beforehand, and have then been asked to choose the first dance for the happy couple. Some folk don't place music as a high priority at their event, and assume that as professionals, we'll provide something for ( almost ) everyone.


What ever did we do in the old days when there was not a mention of playlists,ill tell you weddings were stress free.Happy days :)
Ah yes. < puts on his rose tinted specs, wanders off blissfully into reminiscences of great gigs in the past. >


I know you did, but my point was more along the lines of whether the face-to-face meeting is your only source of info? I find that if people can take their time completing a questionnaire, they have time to think about things - whereas in a meeting they're on the spot. Plus, you'd have the questionnaire completed by them that you could refer them to in a situation like this.
An interesting idea, which has much to commend it. I'll have to give that more thought.

[Shakermaker Promotions]

Is there going to come a time when we will feel the need to actually arrange to meet the customer AFTER their event to get their feedback?
That sounds really silly doesn't it!
In my opinion, there's two ways of looking at this...er, actually there may be three?

Firstly, you send out a feedback form to get the customers views on the service that was provided. It is feedback at the end of the day and should include the good and the not so good. I actually put a line on mine that says "Feedback is important to us and is very much appreciated. It helps us make the good things even better and helps us improve" or something like that (I can't remember right now). It depends how you read a negative comment. You've asked for feedback and they've provided you with some. If you look at the negative feedback as a complaint and want to pursue it further than that's fair enough.

So, secondly..you send out a feedback form and on it is some negative feedback. You say to yourself "Hold on, I'm not having that, I did everything that they wanted me to. I played everything they wanted including requests etc" (or words to that effect) and you feel the need to justify yourself and rightly so on one side BUT, could it be seen as being petty? I really can't decide whether it would be or not. I think you should be able to fight your corner if the customer said in a pre-function meeting (For example) "We don't want too much cheese. Don't go out of your way to play such and such song but if someone asks for it then fair enough" and then on the night someone asks for said track, they aren't too happy and say so on the feedback form. This would prompt me to say something like "In the pre-function meeting we did go through the music that you wanted and you did advise me that it would be ok to play such and such track if it were requested. It was requested".

Finally thirdly, you send a feedback form for a reason. You want the customers feedback. Do they expect a reply? I doubt it. Would it be seen as rude if you didn't reply? Would it be seen as if you didn't care or weren't bothered? If it is that much bother then it's probably not worth sending a feedback form out in the first place. There are plenty of people that don't send them out. I doubt if it's because they don't care. They may just see it as they were paid to provide a service and they did the job, got paid and as far as their concerned, it's gone. Done and dusted. In a way (me included) if you send out a feedback form, you could actually encourage negativity from someone that may not have been that happy but would not say anything normally. You've prompted them (not encouraged them...sorry, wrong word) to provide you with some negativity.

I'd say a complaint is different from a line of negativity in a feedback form though. I don't think you'd need to prompt someone to complain. They'd do that of their own accord wouldn't they?

[CRAZY K]

Just a quick on to see how you guys would deal with this one.

Done a disco a few months back, and just received the feedback off it now... the only section marked poor was the Music selection and incorporation of the requests, with a note saying they were disappointed that the music wasn't what was asked for, and they were told No on the night because older music had been requested, and as the bride and groom, their wishes were more important (?)...

Anyway, a bit of background...the booking was made through one set of the parents, and my first dealings with be B&G were a week beforehand. I remember the meeting well, and have my completed info form in front of me. Their only actual requests were Mr Brightside and Sex on fire (both of which were played). I have noted on the do not play list, that they dont like cheese...i.e. Time warp, Cotton Eyed Joe, and Westlife....thats it...no telling me that they only wanted modern music (and the box it ticked to say they are happy for me to accept request from the guests).

On the night, I tried modern right after the first dance, and it didn't go down well...there were a lot of "older" guests there, who were very forthcoming with requests (most of which worked well, and for the duration the B &/or G were on the dancefloor for a lot of the night...or so it looked to me). The modern stuff always got a mediocre response at best, and often cleared the dancefloor bar a handfull.

Having checked back at the playlist, the final count was 39 old, to 24 modern.

Now, at no point in the night did the B&G come over and request the music to be changed. I had one request saying " the bride has said can you play such and such..." and it was played within 3 songs, and i explained to the guest I had a couple of older ones that ive promised to play asap.

At the end of the night, the only feedback I got was from the parents, thanking me for a brilliant disco.

Then I receive this feedback.

Im tempted to draft a letter, but not sure if I should, or if i should just write it off as one of "those" gigs.....

Overall performance Rating - GOOD

Would You recommend our service to others - NO
May your comments be shared with others or used on our website - YES
May your name be added to our list of references - YES

I have to say you cant win on this!

There is a slightly confusing issue here for me--if the parents book the music who do you answer to--the parents or the B and G?

Who did you send the feedback form to and who fills it in?

I know we all want every Wedding event to be successful ---but whose point of view do you take--the parents who hired you and thought it was brilliant or the B and G who possibly did not ( as regards music )

Tough one.

I did a Wedding in Louth with Paul James and was hired by the Brides mum who insisted my standard playlist was brilliant and far better than the modern:Censored:

However as a late finish some modern:Censored: was going to be required according to the hirer ( Brides mum)

Because it was going to 1am I decided due to travelling and Pauls far superior modern collection to get him do the Disco after my Crazy Ceilidh--a brilliant night ensued and we got terrific unsolicited feedback from the Brides mum in writing later.

No idea what the B and G thought although the vid clips suggested happy.:D

Just some thoughts on these complicated issues which might make you feel more positive.

I do agree with wise words from Angela--it might be worth pushing the clients further to discover more about their likes and dislikes to cover your back later.

I suppose a standard acknowledgement thanking them for returning the form and confirming their valuable feedback is used to provide ongoing improvements to your service would be enough--and keep your head down:D:D:D

[funkymook]

Eh? It's a complaint, pure and simple. It merits a reply.


I see a clear difference between an unsolicited complaint and a feedback form. And I did suggest sending an acknowledgment that the form has been received and points taken onboard.


Being defensive is not an uncommon reaction to less than perfect feedback - and that's one reason why people shouldn't ask for it if they're not prepared to take it onboard.

[Excalibur]

I see a clear difference between an unsolicited complaint and a feedback form. And I did suggest sending an acknowledgment that the form has been received and points taken onboard.
I don't. A complaint is a complaint. As long as it's acknowledged, acted upon and remembered for the future, then it has served its purpose.

I have found that since adding this line to my T & Cs, the amount of complaints has dropped significantly:

"The DJ knows what he's doing, and why. Beware disavowing him of this belief, as we have found in the past that a smack upside the haed often offends ".



Being defensive is not an uncommon reaction to less than perfect feedback - and that's one reason why people shouldn't ask for it if they're not prepared to take it onboard.

Perhaps a fine line between being defensive, and stating the facts. I urge politeness at all times, and for instance would prefer:
" I'm surprised to hear you weren't happy with the music choice. From looking at the computer log, I feel that we provided what was requested "
to:
" You cloth eared forgetful pillock. I've got it here in black and white that I played all your poxy requests promptly and fully, so you can stick your feedback form where the sun doesn't shine"


Martin, I'm not sure we're a million miles apart, but if we're singing off the same hymnsheet, we're definitely on different verses. ;)

[funkymook]

Martin, I'm not sure we're a million miles apart, but if we're singing off the same hymnsheet, we're definitely on different verses. ;)

Possibly one of my previous roles on the real world where I created feedback questionnaires, analysed and implemented improvements based on the results has made the definition much clearer in my mind.

Individual responses to every result that fell below the benchmark was not possible, nor was it expected. They were taken as an indicator to where service could be looked at with the aim of improvement.

So I'll never be able to see a letter of complaint and a feedback form as being the same. And for those who do send feedback forms I'd be interested in how they choose what questions to ask and what they do with the stats. (I suspect they have no real objectives and do nothing but congratulate themselves on the high responses and blame the client for the low ones).

If the only aim of sending a feedback form is to obtain a pat on the back then you're probably better off writing a nice 'thank you for booking me' letter a day or so after the event, that's far more courteous than a form.

[Ryu]

Im inclined to agree...

TBH, looking back at the whole form...their "grading" doesnt make a whole lot of sense...



Confused.com.......

Don't be. It's the folly of multiple answer questions, and the notion of feedback in general...think about how you fill in surveys or questionnaires online, or when you are asked...the amount of variables that can affect what your answer is, and the difference between 'very satisfied' and 'somewhat satisfied' for example, are huge.

It is absolutely worth asking what people think, but there has to be a pinch of salt taken with how you view the answers, in this case, you've learned to develop a system of request fishing that works for enthusiastic and less than enthusiastic customers alike (Angela's questionnaire approach for example), and that's all useful stuff.

But don't beat yourself up about it, the 'poor' box could have been angrily ticked by a furious customer, but it could also have been absent mindedly ticked by someone who wanted a bit of variation in their response.

[Excalibur]

where I created feedback questionnaires...........................

.........................that's far more courteous than a form.

Hmmmm, courteous questionnaires. I think my paperwork would benefit from such a form, I'll have to see if I can create one. :whistle:

[Dynamic Entertainment]

Ok...thanks for all the pointers/discussion.

Because the comment finishes "surely as the bride and groom, our wishes were more important?"...the questionmark to me denotes that a reply is needed.

Heres what Ive came up with



Many thanks for returning the completed feedback questionnaire. I must admit, I am a bit perplexed at your comments, and surprised to hear you weren’t happy with the music choice, and I this instance feel that you deserve a reply from myself.

During the pre-meeting with you both, I did enquire, on a number of occasions, as to the styles and type of music you both personally liked, and the only two songs to be made specifically were Sex on Fire and Mr Brightside (both of which were played), and that you liked modern music, but were happy for me to take requests from your guests. I also noted on the form that you specifically didn’t want the usual wedding “cheese”, i.e. Steps, Cotton Eyed Joe, the Macarena, etc.

I can distinctly remember, on the night itself the modern chart music wasn’t as “floorfilling” as I would have expected from a wedding with a young couple, and the requests from the older guests were coming in quite quickly. I made the conscious decision to play their requests early on, in the hope that once they younger guests had had a couple of drinks, they would be more inclined to dance (it is worth noting I was inundated with “joke request”, most of which were on your do-not-play list, specifically with the aim of embarrassing other guests). Throughout the evening, most modern songs didn’t have a huge impact on the dancefloor; as a DJ at a mixed age function I am always mindful that styles and genres have to be rotated, to try and keep everybody happy. Your comments spurned me on to check the computer logs, and in this instance, with 68 songs being plaid, approximately one third was modern music (I’ve included a copy of the log for your reference).

With regards to being told “No, because older music had been requested by guests”, the only instance I can recall is a young lady approaching me and saying “we” would like new music on, and I politely explained that I had 2 or 3 older ones to play as the guest requesting they had asked a while ago (which she seem happy enough to accept) and then proceeded to change the music style, right after those few requests.
Had either of yourselves approached me directly and voiced your concerns, the music would have been changed immediately, because as you say, as the bride and groom, your wishes are the most important.

I can only apologise that in this instance you didn’t believe that we were up to the high standard I normally work to, and your comments have highlighted the need at pre-meetings to ensure I enquire further into my client’s music tastes, to ensure this problem doesn’t occur again.


Yours sincerely


Your thoughts?

:beer1::beer1:

[Shaun]

Looks good to me Steve. :)

[Dynamic Entertainment]

Looks good to me Steve. :)

Cheers...noticed a couple of typos lol

[Shakermaker Promotions]

Apart from the typo's as you say, I think it makes the point that they have peeved you off with their comments (perplexed stood out for me in the first line).
You've noted everything down and hopefully they'll understand it from your point of view.
Ok, so there's a bad taste in your mouth from this and that's understandable in my opinion but I can't help thinking that in reality, sending a reply like this is to make yourself feel better (I say that meaning in general, us etc..).
It's never nice getting negative comments like this and it's a hard job trying to convince and change the customers mind. The damage has probably been done already as they say.

[Dynamic Entertainment]

Apart from the typo's as you say, I think it makes the point that they have peeved you off with their comments (perplexed stood out for me in the first line).
You've noted everything down and hopefully they'll understand it from your point of view.
Ok, so there's a bad taste in your mouth from this and that's understandable in my opinion but I can't help thinking that in reality, sending a reply like this is to make yourself feel better (I say that meaning in general, us etc..).
It's never nice getting negative comments like this and it's a hard job trying to convince and change the customers mind. The damage has probably been done already as they say.

I tend to agree...had they just ticked the boxes and then not made comment (one of which was completely wrong...the "both of us asked for more modern music") then I would have left it.

Maybe leave the Preplexed bit out...



Many thanks for returning the completed feedback questionnaire. I must admit, I am surprised to hear you weren’t happy with the music choice, and I this instance feel that you deserve a reply from myself.

During the pre-meeting with you both, I did enquire, on a number of occasions, as to the styles and type of music you both personally liked, and the only two songs to be made specifically were Sex on Fire and Mr Brightside (both of which were played), and that you liked modern music, but were happy for me to take requests from your guests. I also noted on the form that you specifically didn’t want the usual wedding “cheese”, i.e. Steps, Cotton Eyed Joe, the Macarena, etc.

I can distinctly remember, on the night itself the modern chart music wasn’t as “floorfilling” as I would have expected from a wedding with a young couple, and the requests from the older guests were coming in quite quickly. I made the conscious decision to play their requests early on, in the hope that once they younger guests had had a couple of drinks, they would be more inclined to dance (it is worth noting I was inundated with “joke request”, most of which were on your do-not-play list, specifically with the aim of embarrassing other guests). Throughout the evening, most modern songs didn’t have a huge impact on the dancefloor; as a DJ at a mixed age function I am always mindful that styles and genres have to be rotated, to try and keep everybody happy. Your comments spurned me on to check the computer logs, and in this instance, with 68 songs being played, approximately one third was modern music (I’ve included a copy of the log for your reference).

With regards to being told “No, because older music had been requested by guests”, the only instance I can recall is a young lady approaching me and saying “we” would like new music on, and I politely explained that I had 2 or 3 older ones to play as the guest requesting they had asked a while ago (which she seem happy enough to accept) and then proceeded to change the music style, right after those few requests.
Had either of yourselves approached me directly and voiced your concerns, the music would have been changed immediately, because as you say, as the bride and groom, your wishes are the most important.

I can only apologise that in this instance you didn’t believe that we were up to the high standard I normally work to, and your comments have highlighted the need at pre-meetings to ensure I enquire further into my client’s music tastes, to ensure this problem doesn’t occur again.


?

[Corabar Entertainment]

Couple more typos:-
I was inundated with “joke requests”,
Your comments spurred me on

[Dynamic Entertainment]

Couple more typos:-

Thanks Angela...

I do hit spellcheck before printing...should have done it before posting too :o

EDIT - Spell checker wouldnt have helped would it lol :o

[Corabar Entertainment]

Nope! :lol:

Another thing:-
Had either of yourselves approached ...should be 'you'

[Dynamic Entertainment]

Nope! :lol:

Another thing:- ...should be 'you'

Thanks.

Hows the content sound. I don't want it to come across that they've got my back up (they have a bit though ;) ), and I don't want it to develop into a full blown letter writing exchange either.

[Corabar Entertainment]

I think it's pretty good!

[Excalibur]

Thanks.

How's the content sound?I think you pitched it right. I'd have said something remarkably similar.

[Dynamic Entertainment]

I think it's pretty good!


I think you pitched it right. I'd have said something remarkably similar.
Thank you.

Reading back, Im tempted to change the end, so as not to leave them feeling like Ive had the last word, and that I genuinely do value their feedback....



I can only apologise that in this instance I wasn't up to the high standard I normally work to, and the not-so-good feedback is more valuable in highlighting areas where I can improve. In this instance your comments have highlighted the need at pre-meetings for me to enquire further into my client’s music tastes, to ensure this problem doesn't occur again.

Once again, thank you for taking the time to return the feedback form.

[Corabar Entertainment]

I think you pitched it right. I'd have said something remarkably similar.
Don't tell porkies, Peter... yours would have been 3 times the length to say the same thing! :p

[Corabar Entertainment]

Reading back, Im tempted to change the end....

NO! Don't say you weren't up to the high standard you normally work to! Worms... bye,bye can!

[Corabar Entertainment]

Just re-read that part in your original, and also noticed you're mixing 'we' and 'I'!

[Dynamic Entertainment]

NO! Don't say you weren't up to the high standard you normally work to! Worms... bye,bye can!

Good point. Hows about:



I can only apologise that in this instance you don't believe I was up to the high standard I normally work to, and the not-so-good feedback is more valuable in highlighting areas where I can improve. In this instance your comments have highlighted the need at pre-meetings for me to enquire further into my client’s music tastes, to ensure this problem doesn't occur again.

Once again, thank you for taking the time to return the feedback form.


Sorry to be a pain in the backside :o

[Corabar Entertainment]

That's better. :)

[Dynamic Entertainment]

That's better. :)

:)

[Excalibur]

Don't tell porkies, Peter... yours would have been 3 times the length to say the same thing! :p

It would indeed, and with a bit of luck, they would have no idea what it meant. :D:D

[Corabar Entertainment]

:lol: