Benny Smyth
22-08-2014, 08:54 AM
Had a bit of a faff with them, but I've gotta say, they have repaired my Traktor S4 MKII really quickly.
One of the knobs snapped off mid gig. Since it was still under warranty, I got in touch with NI asking to get it repaired. After several emails back and forth of me trying to find clearer ways to say the words "The loop knob has snapped off", they asked me to send a picture. I took one, sent it to them and they replied saying thanks for the info, and that my enquiry has been forwarded to the hardware team (because, up to this point, there was still a chance that it could have been a software issue :rolleyes: ).
But after that, spot on. Sent it off to Germany last week to be repaired and it was returned this morning, knob reattached. Just need to get it home later and put it through it's paces.
UPS on the other hand...ugh!
One of the knobs snapped off mid gig. Since it was still under warranty, I got in touch with NI asking to get it repaired. After several emails back and forth of me trying to find clearer ways to say the words "The loop knob has snapped off", they asked me to send a picture. I took one, sent it to them and they replied saying thanks for the info, and that my enquiry has been forwarded to the hardware team (because, up to this point, there was still a chance that it could have been a software issue :rolleyes: ).
But after that, spot on. Sent it off to Germany last week to be repaired and it was returned this morning, knob reattached. Just need to get it home later and put it through it's paces.
UPS on the other hand...ugh!