e bay issues

[CRAZY K]

Tried our first sale on ebay--nightmare.:daft:

Selling a van towbar got 99p for it.

The :muppet: who bought it instead of cash on collection indicated in sale decided to pay to my Pay Pal Account--idiot.

Instead of 99p I got about 66p--not an issue but a worrying reminder of the percentage costs involved.

We told him to pick it up in 7days--he hasnt.

Hes a currier driver ( his spelling) so it seems he is waiting until its convenient to him--maybe next Xmas.:daft:

Do we report this to e bay and then give him a deadline to pick it up --charging 99p storage if he doesnt?

Then resell on ebay?

What do you suggest--I have never sold on ebay--only bought.

Or dealt with cretins like this:rolleyes:

thanks in advance



.

[DeckstarDeluxe]

Not thought about contacting the seller or ebay themselves? (Mad idea I know just throwing it out there)

[yourdj]

Not thought about contacting the seller or ebay themselves? (Mad idea I know just throwing it out there)

I thought that. Just contact him and say i need the extra money, you also need to collect it by the end of the week, or however long you are willing to wait. if not this will be relisted - that should make him come a bit sooner. Be polite and give him a few days to respond. Its a super cheap item!! At the end of this time, refund them and I suggest you post it on Facebay/gumtree as its not a great item to post for local collection on Ebay. list it at £20 or what ever its worth. :)

The main thing it so put in terms on the list of your payments and collection requirements in future. You can then resist regardless.

You are lucky that its only 99p. I got scammed this year for an SSD and paid by bank transfer (stupid I know) £75. I use Ebay on a daily basis and have sold/bought thousands of items so not bad considering. :)

[DazzyD]

...

Hes a currier driver...

He might korma round some time this week to pick it up. If he doesn't, you shouldn't get too madras about it. At those silly prices, he was always bound to phal.

At least it's cheap so I doubt he'll dupiaza.

[yourdj]

He might korma round some time this week to pick it up. If he doesn't, you shouldn't get too madras about it. At those silly prices, he was always bound to phal.

At least it's cheap so I doubt he'll dupiaza.

You can always tikka chance and cancel the transaction, but I would not get Curried away as he will be Nann too pleased and may Korma round your house and dhansak it.

[CRAZY K]

Not thought about contacting the seller or ebay themselves? (Mad idea I know just throwing it out there)

When dealing with morons Neil this doesn't appear to work--we have tried.

So I think an alternative approach might be required.

Does charging for storage seem ok?

Just want to make sure we don't owe him money before re listing--so he doesn't want any money back or claim he owns the item. Legal angle ?

Anyone?


You can always tikka chance and cancel the transaction, but I would not get Curried away as he will be Nann too pleased and may Korma round your house and dhansak it.

Can we cancel the transaction--I don't know e bay rules.

Also do we have to return his payment--trying to lose that by charging for storage.

All this for 99p--can you actually TALK to e bay for advice?

[yourdj]

Can we cancel the transaction--I don't know e bay rules.

Also do we have to return his payment--trying to lose that by charging for storage.

All this for 99p--can you actually TALK to e bay for advice?

No you can't really. Send him a message and give him a week. You live and learn.
I have rarely made a loss on Ebay, but you win some and loose some. thats the whole point of it.

You will only be charged a small percentage, probably nothing as it was probably also a free listing also. )

Don't cancel just like that as he could leave bad feedback. give him and ultimatum, then eBay can look through your correspondence if there is a problem and see you have been fair. Someone short changed me on £29 for £1 the other day, It was also someone I knew, so was not best pleased as she did it on purpose. She lost my trust and respect for the sake of the cost of a chocolate bar. Cheap people have no idea of negative equity do they, but like people that want a good DJ for next to nothing. :daft:

[CRAZY K]

I thought that. Just contact him and say i need the extra money, you also need to collect it by the end of the week, or however long you are willing to wait. if not this will be relisted - that should make him come a bit sooner. Be polite and give him a few days to respond. Its a super cheap item!! At the end of this time, refund them and I suggest you post it on Facebay/gumtree as its not a great item to post for local collection on Ebay. list it at £20 or what ever its worth. :)

The main thing it so put in terms on the list of your payments and collection requirements in future. You can then resist regardless.

You are lucky that its only 99p. I got scammed this year for an SSD and paid by bank transfer (stupid I know) £75. I use Ebay on a daily basis and have sold/bought thousands of items so not bad considering. :)

It's VERY difficult to get to a page on e bays site that shows e bay charges--is it generally 10 per cent of
Sale price?

In addition to listing costs.

- - - Updated - - -


I thought that. Just contact him and say i need the extra money, you also need to collect it by the end of the week, or however long you are willing to wait. if not this will be relisted - that should make him come a bit sooner. Be polite and give him a few days to respond. Its a super cheap item!! At the end of this time, refund them and I suggest you post it on Facebay/gumtree as its not a great item to post for local collection on Ebay. list it at £20 or what ever its worth. :)

The main thing it so put in terms on the list of your payments and collection requirements in future. You can then resist regardless.

You are lucky that its only 99p. I got scammed this year for an SSD and paid by bank transfer (stupid I know) £75. I use Ebay on a daily basis and have sold/bought thousands of items so not bad considering. :)

It's VERY difficult to get to a page on e bays site that shows e bay charges--is it generally 10 per cent of
Sale price?

In addition to listing costs.

[yourdj]

It's VERY difficult to get to a page on e bays site that shows e bay charges--is it generally 10 per cent of
Sale price?

In addition to listing costs.


Thats 10p. are you sure you can afford that LOL. :)
Listing was probably free. Give the guy a week to collect, cancel after that period and then list on Facebay.

[funkymook]

If your terms were collection within 7 days and he doesn't stick to it then cancel it and refund him his money.

Don't list an item starting at 99p if you aren't prepared to see it sold for 99p. Put it on gumtree or other local selling sites with the actual amount you want for it instead.

[CRAZY K]

If your terms were collection within 7 days and he doesn't stick to it then cancel it and refund him his money.

Don't list an item starting at 99p if you aren't prepared to see it sold for 99p. Put it on gumtree or other local selling sites with the actual amount you want for it instead.

We just wanted someone to take the very heavy item away---hence 99p not an issue.

So we need to physically refund him you think?

This moron has cost us money ( peanuts I know) by not paying on collection as stated in the ad then not replying to a request to ring me and
sort out collection.

Im not sure how we would refund him through paypal--can you get his bank details from them?

What do you think about warning him about a charge of 99p storage for another week then writing the whole thing off without refund?

thanks

[funkymook]

We just wanted someone to take the very heavy item away---hence 99p not an issue.

So we need to physically refund him you think?

This moron has cost us money ( peanuts I know) by not paying on collection as stated in the ad then not replying to a request to ring me and
sort out collection.

Im not sure how we would refund him through paypal--can you get his bank details from them?

What do you think about warning him about a charge of 99p storage for another week then writing the whole thing off without refund?

thanks

You can’t start adding extra charges, you have no way of collecting them for a start, and I doubt another 99p on isn’t going to make a difference to him one way or the other.

Just give it a few more days and then go in and cancel the sale due to non-collection, I’m not sure if that automatically refunds him, if it doesn’t he can always raise a case against and he’ll get his refund then.

[CRAZY K]

You can’t start adding extra charges, you have no way of collecting them for a start, and I doubt another 99p on isn’t going to make a difference to him one way or the other.

Just give it a few more days and then go in and cancel the sale due to non-collection, I’m not sure if that automatically refunds him, if it doesn’t he can always raise a case against and he’ll get his refund then.

I actually meant deduct 99p storage charge from his 99p so magic--we dont owe him anything.

Your suggestion sounds the easiest option I agree--that way pay pal and e bay dont get paid --sounds good to me:D:D:D

[yourdj]

I actually meant deduct 99p storage charge from his 99p so magic--we dont owe him anything.

Your suggestion sounds the easiest option I agree--that way pay pal and e bay dont get paid --sounds good to me:D:D:D

Storage charge??? Your not going to pull that one off, your not a business, just a private seller selling some crap.

Send him a message, just wait a week and then press "cancel order" on the my eBay page under selling, it will refund him. Job done.
I suggest you don't sell on Ebay anymore if you don't know how it works as its probably the easiest user friendly system i have ever seen. :)

[Nakatomi]

Selling on preloved & gumtree is much easier if you're going to have people collect goods. They don't show when they say they will, they lose out. Simples. And it's cash in hand. No ebay or paypal taking their cut.

I sold my decks within 6 hours for the full asking price, no qualms. Gave a quick demo to show them working & then they were gone. Same story for over 2000 12" vinyls too.

[funkymook]

Gave a quick demo to show them working & then they were gone. Same story for over 2000 12" vinyls too.

They must have been there for ages....

[Nakatomi]

They must have been there for ages....

Ha. They didn't listen to them. It did take them a while to haul them all out to their car though. Pity most of them were record shop cast offs.

[CRAZY K]

Storage charge??? Your not going to pull that one off, your not a business, just a private seller selling some crap.

Send him a message, just wait a week and then press "cancel order" on the my eBay page under selling, it will refund him. Job done.
I suggest you don't sell on Ebay anymore if you don't know how it works as its probably the easiest user friendly system i have ever seen. :)

Well Toby, if it didn't attract time wasting morons I might have a bit more enthusiasm.

How it works ? A five year old can understand how it works--as usual it's the users who are the problem.

I shall continue despite the potential for having hassle.

Thank you for informing me there is a cancel order button--can I use that? isnt that used by the buyer?

[Nakatomi]

Well Toby, if it didn't attract time wasting morons I might have a bit more enthusiasm.

How it works ? A five year old can understand how it works--as usual it's the users who are the problem.

I shall continue despite the potential for having hassle.

Thank you for informing me there is a cancel order button--can I use that? isnt that used by the buyer?
Hence my preference for gumtree etc. You get to suss the buyer out a bit.

[stormproductions]

OK, I'm going to chip in here briefly with a little bit of finger wagging at you.

You say 5 year olds can use ebay and it's the users who are the problem, yet you're creating some of the hassle yourself.

The buyer is perfectly within their rights to pay by Paypal and it's you who's wrong by asking for cash on collection. Yes it's really annoying sometimes, but that's the way it is. Ebay have loads of rules and yes it takes some time to read through them, but most of them are sensibly there to protect ebay and both their buyers and sellers. If you can't be bothered to play by the rules then you're a time waster too.

We don't know the details of your listing. Was it stated in the listing you needed it collected within 7 days or did you tell him that afterwards? If you did, then contact your buyer (people have lives and don't always live on the internet) even if you've decided they're a muppet. If you didn't, then why get yourself wound up, just wait for them to arrange collection.

If you can even contact ebay, they're likely to say contact your buyer as a first stage. So why not do that? Or open a dispute, where they give the buyer a chance to resolve it or you can then cancel and get your fees refunded.

[yourdj]

OK, I'm going to chip in here briefly with a little bit of finger wagging at you.

You say 5 year olds can use ebay and it's the users who are the problem, yet you're creating some of the hassle yourself.

The buyer is perfectly within their rights to pay by Paypal and it's you who's wrong by asking for cash on collection. Yes it's really annoying sometimes, but that's the way it is. Ebay have loads of rules and yes it takes some time to read through them, but most of them are sensibly there to protect ebay and both their buyers and sellers. If you can't be bothered to play by the rules then you're a time waster too.

We don't know the details of your listing. Was it stated in the listing you needed it collected within 7 days or did you tell him that afterwards? If you did, then contact your buyer (people have lives and don't always live on the internet) even if you've decided they're a muppet. If you didn't, then why get yourself wound up, just wait for them to arrange collection.

If you can even contact ebay, they're likely to say contact your buyer as a first stage. So why not do that? Or open a dispute, where they give the buyer a chance to resolve it or you can then cancel and get your fees refunded.

As much as I respect Crazy K, I agree with this, but on the same hand Ebay can be tough at times as it does have a lot of muppets.
I find its down to what you are selling, how its listed and good communication, but good you have come on here for advice. :)

For the sake of 99p I would just chuck out the tow bar if no one wants it on Facebay and the likes. :)
I would assume it specific to a particular vehicle, which will make it hard to sell. Give the guy a week and then resist on gumtree etc. :)

[CRAZY K]

OK, I'm going to chip in here briefly with a little bit of finger wagging at you.

You say 5 year olds can use ebay and it's the users who are the problem, yet you're creating some of the hassle yourself.

The buyer is perfectly within their rights to pay by Paypal and it's you who's wrong by asking for cash on collection. Yes it's really annoying sometimes, but that's the way it is. Ebay have loads of rules and yes it takes some time to read through them, but most of them are sensibly there to protect ebay and both their buyers and sellers. If you can't be bothered to play by the rules then you're a time waster too.

We don't know the details of your listing. Was it stated in the listing you needed it collected within 7 days or did you tell him that afterwards? If you did, then contact your buyer (people have lives and don't always live on the internet) even if you've decided they're a muppet. If you didn't, then why get yourself wound up, just wait for them to arrange collection.

If you can even contact ebay, they're likely to say contact your buyer as a first stage. So why not do that? Or open a dispute, where they give the buyer a chance to resolve it or you can then cancel and get your fees refunded.

The buyer was TOLD cash on collection in the listing.As in CASH ON COLLECTION.

Perhaps he cant read.

Im not an ebay person as you can tell but im sure that if WE specify the method of payment as xxxx it doesnt follow that the BUYER then decides how he is going to pay.:daft: Unless theres an e bay rule.?

i know certain people on here who stipulate the buyer pays such charges--dont blame them.

If I was wanting Pay Pal it would have been indicated together with a note that their charges are borne by the buyer.

i dont need paypal. As its now happened I have now incurred pay pal charges I didnt ask for.

The amount is a pittance, its basic rules im more concerned about.

He was advised after a delay in communication that we needed the space so please collect in 7 days, I dont think thats unreasonable in a commercial transaction.

Im going to take the wise advice above and others (Toby and Funky Mook) on on here and cancel the sale if he doesnt collect in another 7 days giving due warning, its not reasonable to have to wait for ever.

Maybe ill try gumtree as well.:D:D:D

As a final indicator this :muppet: has failed to ring my mobile despite a request about 10 days ago.

[DazzyD]

Ok, I think it's time to make a comment on here after my previous attempt at word-play!

Alan, I don't understand why you didn't just chuck it in the bin in the first place if you just wanted rid of it and were prepared to accept as little as 99p (or even 66p after PayPal charges). You would have had a lot less hassle and there wouldn't have been a need for this discussion. Hindsight is a great thing I suppose but you live and learn.

Or if you really must see it go to a new home then stick it on Freecycle. Whilst you get timewasters on there, too, I reckon with such a specific item you'd only have received enquiries from those who genuinely wanted it.

But I really reckon you're way off track by suggesting charging for storage. Take that one to small claims court and I think they'll say "We'll you've got the money (there's been no refund request) and you've got the item so you're in pocket. What's the problem?". Trying to get more money out of it would, and should, be seen as a no-no.

[Vectis]

Unless theres an e bay rule.?


"All sellers on eBay.co.uk must offer PayPal as a payment method. "

http://sellercentre.ebay.co.uk/choose-payment-methods-youll-accept

:zip:

[funkymook]

i know certain people on here who stipulate the buyer pays such charges--dont blame them.



And that is also against paypal rules.


I’m beginning to think ebay isn’t for you :)

[Pe7e]

"All sellers on eBay.co.uk must offer PayPal as a payment method. "

http://sellercentre.ebay.co.uk/choose-payment-methods-youll-accept

:zip:

Yes it does but there is nowhere were it say that PayPal 'must' be the only method accepted, a little further down the page you will find the following:

These payment methods may be offered in addition to PayPal:

Credit or debit card processed via the seller's merchant account
Bank-to-bank transfers (also known as bank wire transfers and bank cash transfers)
Payment on collection
Cheques
Postal orders
Online payment services: Allpay.net, cash2india, CertaPay, Checkfree.com, hyperwallet.com, Nochex.com, Ozpay.biz, XOOM


I've no problem with accepting PayPal for items I can send by a courier (signed for service) but to accept it for a high value transaction where the (unknown) buyer collects the item from you is inviting fraud or being subject to a 'charge back' if the PayPal account holder denies the legitimacy of the transaction. If it was a 99p item I'd sold and I insisted the buyer collected, I'd make an exception, but then again I wouldn't have listed such an item in the first place. eBay is a great resource for both buying and selling but it has its share of criminals waiting to take advantage of its relative anonymity, like boxers are told before a fight, protect yourself at all times.

[CRAZY K]

Yes it does but there is nowhere were it say that PayPal 'must' be the only method accepted, a little further down the page you will find the following:

These payment methods may be offered in addition to PayPal:

Credit or debit card processed via the seller's merchant account
Bank-to-bank transfers (also known as bank wire transfers and bank cash transfers)
Payment on collection
Cheques
Postal orders
Online payment services: Allpay.net, cash2india, CertaPay, Checkfree.com, hyperwallet.com, Nochex.com, Ozpay.biz, XOOM


I've no problem with accepting PayPal for items I can send by a courier (signed for service) but to accept it for a high value transaction where the (unknown) buyer collects the item from you is inviting fraud or being subject to a 'charge back' if the PayPal account holder denies the legitimacy of the transaction. If it was a 99p item I'd sold and I insisted the buyer collected, I'd make an exception, but then again I wouldn't have listed such an item in the first place. eBay is a great resource for both buying and selling but it has its share of criminals waiting to take advantage of its relative anonymity, like boxers are told before a fight, protect yourself at all times.

Thanks for clearing that up--Pay Pal is not necessary it would appear--its probably a restraint of trade or something similar---certainly not complying with Unfair Contract terms Act I would suggest.

To sum up, -- I wasnt asking if I was suitable as an ebayer or anything connected with the sale.

I simply needed guidance in the event of a duff buyer---which I have now received.

Thanks guys I know what to do now.

[ukpartydj]

Let's be honest Ebay is a HUGE pile of.... With PayPal it's even worse. They've got their own stupid rules and act like incompetent police.

What can you do though? Its such a useful tool, you've just got to accept that some idiot will bid on your item and claim he has no Idea what your talking about weeks later and this will happen every now and again.

Gumtree / other websites maybe much better for large cash on collection stuff.

[funkymook]

Thanks for clearing that up--Pay Pal is not necessary it would appear--its probably a restraint of trade or something similar---certainly not complying with Unfair Contract terms Act I would suggest.

Jeez, you mess up on your first listing for some scrap you want shifted for nothing and now you think you’re an expert.

Paypal must be offered therefore any buyer is quite at liberty to use it regardless of what other payment options you list, and if it was an unfair contract do you not think someone would’ve spotted that by now Sherlock?

Millions of people (myself included) have used eBay and Paypal for many years and never had an issue - I think the point of failure here is you not reading or understanding the rules. Perhaps a postcard in your local shop window would be a better option for the future?

[Excalibur]

I think the point of failure here is you not reading or understanding the rules.

I'd say it was more with ( other ) people not taking notice of requests and what's on the screen. I had two disco customers pay me by Paypal, even though I don't offer that.


Right boys and Girls, I think we've covered all the salient points, so for that reason, I'll close it. Thank you.