Anyone had snags with The Disco Studio Ltd?

[Vectis]

aka www.discostudio.co.uk ?

I've not used them before, but late on 5th Nov I ordered a mid-range laser from them (online) and just at the checkout stage I got a SQL processing error. So first thing next morning I called, spoke to their general manager, and was told that the order was received OK and would be processed and shipped same day.

So on 12th Nov, not having received the laser (and having one unhappy customer over the preceding weekend) I chased it up and was promised a call back.

On 16th Nov, I was getting mighty upset so rang and spoke to the general manager again, and was fed some lame excuse about not having enough in stock to satisfy the number of orders and I wasn't the only person they'd let down. Instead I was offered an alternative deal which I accepted on the understanding it would be shipped priority next-day (ie Yesterday) to me.

Guess what? Yup. No laser. :bang:

So ... is this worth pursuing or should I pull the plug right now, call a credit card chargeback and refuse any shipments that do arrive ... or are this outfit worth sticking with?

[Jiggles]

Dont remind me about them :mad:

They dident send me my mixer that came in a package and the said that i had it!!!!

10 phone calls later and 3 weeks to got it :D :D :D :D :D :D

[Solitaire Events Ltd]

Craig is the owner and the man you want to speak to - I'm sure he'll help.

[colinm345]

Dont remind me about them :mad:

They dident send me my mixer that came in a package and the said that i had it!!!!

10 phone calls later and 3 weeks to got it :D :D :D :D :D :D

SECONDED:rolleyes:

[Vectis]

Ooer... 2-1 against at the mo... any other experiences folks?

[Vectis]

Well I received my goods today... eventually.

So that's 17 days from placing the order (with next-day delivery quoted) to receiving my goods. At least 5 phone calls, umpteen emails and two dodgy excuses. Not good. :rolleyes:

[Jiggles]

Well I received my goods today... eventually.

So that's 17 days from placing the order (with next-day delivery quoted) to receiving my goods. At least 5 phone calls, umpteen emails and two dodgy excuses. Not good. :rolleyes:

:lol:

at least you got it sorted :D

[dj-jaym]

bad experience with them to, not very good at returning calls and the so called promise call backs even pre sales !

[Larry B Entertainment]

Nothing like racking through a few old threads but strangly enough i was looking at the disco studio site today and may have made a purchase. But going on what has been said here i think i will shop elsewhere.

[wensleydale]

do you mean october?

[djsteve10]

Same here i was going to buy a fair few bits from The Disco Studio but don't think i want all the hastle... seems like is costing alot more in phonecalls

[Larry B Entertainment]

do you mean october?

Not sure what you mean ?


Same here i was going to buy a fair few bits from The Disco Studio but don't think i want all the hastle... seems like is costing alot more in phonecalls

Yes, i would sooner use thomann, i have heard much better stories about those.

[Corabar Steve]

do you mean october?

Er... November last year. :sj:

[PropellerHeadCase]

No, he didn't... November 2006.

[Solitaire Events Ltd]

No, he didn't... November 2006.

Wasn't last year 2006 then? :confused:

[Corabar Steve]

I was thinking that too.

Not as sharp as usual today Alan

[Solitaire Events Ltd]

I was thinking that too.

Not as sharp as usual today Alan

Perhaps NZ is in a different timezone? :p

[PropellerHeadCase]

I'm clearly responding to Wensleydale, Steve, not you... sheesh.

[Solitaire Events Ltd]

I'm clearly responding to Wensleydale, Steve, not you... sheesh.

Clearly?

I think not!

Using the quote facility might have helped. ;)

[Corabar Steve]

4 posts prior, yeah, nice & clear http://planetsmilies.net/vicious-smiley-1763.gif (http://planetsmilies.net)

[rob1963]

Well I received my goods today... eventually.

So that's 17 days from placing the order (with next-day delivery quoted) to receiving my goods. At least 5 phone calls, umpteen emails and two dodgy excuses. Not good. :rolleyes:

In the circumstances, I hope you're going to write to them asking for a partial refund towards your time & expense making the phone calls & also because they did not come close to providing the service stated (next day delivery).

[Tom]

In the circumstances, I hope you're going to write to them asking for a partial refund towards your time & expense making the phone calls & also because they did not come close to providing the service stated (next day delivery).

not even close. usuall working days are monday to friday. saterdays cost extra. so if you think about it, thats over 3 weeks (thinking monday to friday ovcourse)

[PropellerHeadCase]

4 posts prior, yeah, nice & clear http://planetsmilies.net/vicious-smiley-1763.gif (http://planetsmilies.net)

Ehh, the intent was clear, and you guys just happened to post between when I opened the page and when I actually read/responded to it.

[jamesh]

I know a few people that have had issues with them and it seems their customer service is second to everyone...

Personally i'd never buy from them after experiences i've heard from previous clients... but who knows they might have been in the minority... but then would you really want to risk it where there are many companies out there with a proven great record.

[DJ Frankie]

Im still waiting on my £10 giraffe stand and 99p DMX scanner...........:p ;)

[Have a disco]

They couldn't find a giraffe to stand still long enough let alone find a DMX scanning