Solitaire Events Ltd
11-02-2007, 07:54 PM
I thought I'd mention this, as usually people are moaning about bad service.
One of my moving heads died on me last week (the display didnt work and there was no movement), so I rang Mike at Phase One where I bought them and he in turn rang Prolight who said the turn around time would be around 3 weeks.
Instead of that, Mike told me to send it back to him and he would have a look as he is pretty handy with things like that.
I phoned on the Wednesday, the head was shipped on Thursday and I got an email on Saturday to say it had been fixed and would be delivered back to me on Tuesday. So, excluding the weekend, just 3 days turnaround time!
Great service I reckon, and also Mike kept me informed of what was happening too, instead of just leaving me in the dark.
Cheers Mike!
(About time you signed up for DJ bids by the way!:D )
One of my moving heads died on me last week (the display didnt work and there was no movement), so I rang Mike at Phase One where I bought them and he in turn rang Prolight who said the turn around time would be around 3 weeks.
Instead of that, Mike told me to send it back to him and he would have a look as he is pretty handy with things like that.
I phoned on the Wednesday, the head was shipped on Thursday and I got an email on Saturday to say it had been fixed and would be delivered back to me on Tuesday. So, excluding the weekend, just 3 days turnaround time!
Great service I reckon, and also Mike kept me informed of what was happening too, instead of just leaving me in the dark.
Cheers Mike!
(About time you signed up for DJ bids by the way!:D )