Light_Worker
19-02-2007, 08:41 AM
Hi all - this is my first post.
I need some help and advice, especially if any of you have had to deal with this sort of thing.
I recently bought 4 Disco Lights from a trader on EBay (EBay rules prevent me saying who).
The postage costs for the lights were £17.95 and £19.95 each. I asked the seller if they would be combined if I won multiple items, and the seller replied that yes, this will be done.
I thought that he would charge me the price for the overal weight - which is what every EBay seller does when shipping multiple items out.
I thought wrong.
The total for the lights came to £82.87 - The lights I bought were an American DJ Electra 250, a Whirl 250, a Vertigo and what was titled up as a Acme Wildtech Junior Gobo Splash.
The combined weight of these lights is just over 12Kg, and just under 13kg. When I got the bill, I was a little shocked. The total was £157.17. When I phoned the number on the bill, I queried the P&P costs with the seller, who told me they would be sent out via Inital City Link, but that he couldn't combine the postage. He did say that he had knocked £20 off as a 'good will' gesture. I paid up, because I had used my fathers EBay account, and I didn't want him getting neg. feedback or unpaid item strikes.
I then phoned Inital City Link and I got the prices. ALL four lights come under 5kg. Their prices are as follows:
Items under 5kg-
In their plastic wrap = £ 7.70 OR as a parcel = £11.60.
Bit of a difference heh? About £6 - 12 difference per item. Initial City Link, when questioned about multiple items, told me that multiple items are autometically combined, and that 12Kg, with VAT and fuel surcharge would come to about £16. I was charged about £60.
This is a breach of EBays excessive postage rules - and one of their workers agreed by telling me that they know he is charging too much for P&P.
I decided to have a look at the items I had bought again, and I noticed that the 'Acme' light had a small 'disclaimer' saying that you wouldn't be bidding on an 'Acme' light, but it didn't state what light you were bidding on.
When I confronted the seller about this I had a heated argument with him..
I then spoke to Consumer Direct - the Governmet Advice line. They have told me that the 'disclaimer' was illegal. They have passed the information I gave them onto Trading Standards.
The next day @ 10:10 in the morning the seller offered me a full refund, after another argument over the disclaimer.
I accepted the refund at 10:16 the same morning. The Seller still sent the items out, as the following day my Dad took them in - because he didn't realise that these were the lights in dispute.
When I contacted the seller again, to say that he had mistakenly sent these items out, and that I wanted to get them back to him for a refund, he e-mailed me back to say that I would have to pay for them to be returned and that there would be a 30%!! restocking and re-listing fee.
I contacted Inital City Link again, and found out that the seller has a standing order with them for daily pick-ups between 4 and 5 pm. So they were sent out 5-6 hours after my refund acceptance.
I opened one of the lights and the cheeky man has sent me lights with European moulded 2-pin plugs. The details on the plugs don't match the details given in the listing.
By law the seller is supposed to either have UK 3-pin plugs fitted or supply me with proper adapters.
Consumer Direct asked me to send him a letter saying that as I accepted a refund, the items were then sent out without my consent. This means that they are legally classed as "unsolicited goods" and that, by law, he has to give me a full refund. Also, he either has to pay me to send them back, or pay for return himself. If he isn't willing to do either, I am entitled to a full refund and to keep them as gifts.
The problem is, this guy is the other supplier for American DJ lights in the UK - so he shouldn't be doing this sort of thing.
I got onto the Managing Director for Prolight as the seller was misrepresting the Acme light. The MD is going to speak to American DJ and EBay on my behalf, as he is furious that the seller is using the Acme name and Acme pictures to sell other lights.
I contacted American DJ USA and Europe myself, but I don't think they really care.
Has anyone had this sort of experience? If you have any help or advice I would REALLY appreciate it now, as I am now £157.17 down with four unusable lights.
I want to :bang: :bang: :bang: :bang: :bang:
I need some help and advice, especially if any of you have had to deal with this sort of thing.
I recently bought 4 Disco Lights from a trader on EBay (EBay rules prevent me saying who).
The postage costs for the lights were £17.95 and £19.95 each. I asked the seller if they would be combined if I won multiple items, and the seller replied that yes, this will be done.
I thought that he would charge me the price for the overal weight - which is what every EBay seller does when shipping multiple items out.
I thought wrong.
The total for the lights came to £82.87 - The lights I bought were an American DJ Electra 250, a Whirl 250, a Vertigo and what was titled up as a Acme Wildtech Junior Gobo Splash.
The combined weight of these lights is just over 12Kg, and just under 13kg. When I got the bill, I was a little shocked. The total was £157.17. When I phoned the number on the bill, I queried the P&P costs with the seller, who told me they would be sent out via Inital City Link, but that he couldn't combine the postage. He did say that he had knocked £20 off as a 'good will' gesture. I paid up, because I had used my fathers EBay account, and I didn't want him getting neg. feedback or unpaid item strikes.
I then phoned Inital City Link and I got the prices. ALL four lights come under 5kg. Their prices are as follows:
Items under 5kg-
In their plastic wrap = £ 7.70 OR as a parcel = £11.60.
Bit of a difference heh? About £6 - 12 difference per item. Initial City Link, when questioned about multiple items, told me that multiple items are autometically combined, and that 12Kg, with VAT and fuel surcharge would come to about £16. I was charged about £60.
This is a breach of EBays excessive postage rules - and one of their workers agreed by telling me that they know he is charging too much for P&P.
I decided to have a look at the items I had bought again, and I noticed that the 'Acme' light had a small 'disclaimer' saying that you wouldn't be bidding on an 'Acme' light, but it didn't state what light you were bidding on.
When I confronted the seller about this I had a heated argument with him..
I then spoke to Consumer Direct - the Governmet Advice line. They have told me that the 'disclaimer' was illegal. They have passed the information I gave them onto Trading Standards.
The next day @ 10:10 in the morning the seller offered me a full refund, after another argument over the disclaimer.
I accepted the refund at 10:16 the same morning. The Seller still sent the items out, as the following day my Dad took them in - because he didn't realise that these were the lights in dispute.
When I contacted the seller again, to say that he had mistakenly sent these items out, and that I wanted to get them back to him for a refund, he e-mailed me back to say that I would have to pay for them to be returned and that there would be a 30%!! restocking and re-listing fee.
I contacted Inital City Link again, and found out that the seller has a standing order with them for daily pick-ups between 4 and 5 pm. So they were sent out 5-6 hours after my refund acceptance.
I opened one of the lights and the cheeky man has sent me lights with European moulded 2-pin plugs. The details on the plugs don't match the details given in the listing.
By law the seller is supposed to either have UK 3-pin plugs fitted or supply me with proper adapters.
Consumer Direct asked me to send him a letter saying that as I accepted a refund, the items were then sent out without my consent. This means that they are legally classed as "unsolicited goods" and that, by law, he has to give me a full refund. Also, he either has to pay me to send them back, or pay for return himself. If he isn't willing to do either, I am entitled to a full refund and to keep them as gifts.
The problem is, this guy is the other supplier for American DJ lights in the UK - so he shouldn't be doing this sort of thing.
I got onto the Managing Director for Prolight as the seller was misrepresting the Acme light. The MD is going to speak to American DJ and EBay on my behalf, as he is furious that the seller is using the Acme name and Acme pictures to sell other lights.
I contacted American DJ USA and Europe myself, but I don't think they really care.
Has anyone had this sort of experience? If you have any help or advice I would REALLY appreciate it now, as I am now £157.17 down with four unusable lights.
I want to :bang: :bang: :bang: :bang: :bang: