Prolight Customer Service - or lack of it !!!

[Fresh]

Start at the bottom and work you way up .... I will leave it up to you to decide if you want to ever order from these people. :bang: :bang: :bang:


I cannot check at the moment as China are on a New Year Break.

Best regards
Andrew






Sent: 25 February 2007 13:18
To: 'Jeffrey, Andrew'
Subject: RE: Proligtht Quick Clamps[Scanned]
Andrew,

Are these on you March order ?

Regards

------------------------------------------------------------------

From: Jeffrey, Andrew [mailto:[email protected]]
Sent: 31 January 2007 09:15
Subject: RE: Proligtht Quick Clamps[Scanned]

Hi,

I now have the shipping list for February but there are no clamps on it.

Sorry.

Best regards

Andrew.





Sent: 31 January 2007 08:54
To: Jeffrey, Andrew
Subject: RE: Proligtht Quick Clamps[Scanned]
Andrew,

Is there an update to your stock levels
Regards

-----------------------------------------------------------------

From: Jeffrey, Andrew [mailto:[email protected]]
Sent: 22 January 2007 15:53
Subject: RE: Proligtht Quick Clamps[Scanned]

Hi,

Sorry I am out of the country until next week.
I will check on my return.

Best regards

Andrew
-----Original Message-----
Sent: 22 January 2007 15:17
To: Jeffrey, Andrew
Subject: RE: Proligtht Quick Clamps[Scanned]
Andrew,

Just wondered, have you got these in yet ?

Regards
----------------------------------------------------------------------

From: Jeffrey, Andrew [mailto:[email protected]]
Sent: 13 November 2006 07:55
Subject: RE: Proligtht Quick Clamps[Scanned]

Hi,

Sorry not yet, I am hoping very soon though.

Best regards

Andrew.





Sent: 12 November 2006 15:15
To: Jeffrey, Andrew
Subject: RE: Proligtht Quick Clamps[Scanned]
Andrew,

Are these MKII versions in stock now ?
Regards





From: Jeffrey, Andrew [mailto:[email protected]]
Sent: 01 September 2006 16:43
Subject: RE: Proligtht Quick Clamps[Scanned]

Hi,

The new ones will be around 4-5 weeks.

Give me a shout then and we can arrange replacements.

As you can see by the time you have been using these clamps the
reliability is great. We have had less than 0.1% fail.

Best regards

Andrew.






Sent: 01 September 2006 16:21
To: Jeffrey, Andrew
Subject: Proligtht Quick Clamps[Scanned]
Andrew,

I have been reading on a forum about the MK1 quick clamps and the safety issue and am very worried about mine and the safety of my customers.

Your letter posted on the forum said.

“Any customer who is concerned about the clamps can return the MK1 to us and have it replaced”

I have 8 clamps and would like to return them for the new MK2 versions, please can you let me know the process for replacement and also can you let me know the turn around time as you can appreciate they are required for work at weekends and needs to have a quick replacement.
Best Regards

[Paul James Promotions]

One of the reasons why i'm actually glad that they deleted all accounts <£3000 per year.

[Solitaire Events Ltd]

Unbelievable.

[DMX Will]

Absolutely astonishing. You were the first one I thought about when I read the thread, Doug ;)

[Fresh]

the email thread is from me to him