customer feedback form

[buster38]

Hi, would it be possible that someone on here may want to share ideas for a customer feedback for?

i normally ask the customer if they would like to write to me with any comments, but if i have a form with me i can leave it with them and they can fill in a send it off to me.

Cheers

[Shaun]

PM sent.

[rob1963]

This has been discussed here recently.

I have to say I agree with those who don't think they are a good idea, mainly because (as Darren pointed out) by the time the couple are back from their honeymoon & get round to filling in the form, how much will they really remember?

After every gig, I go up to the bride & say "I hope that was ok for you" which leads to an honest and instant reply.

It also uses the "personal" approach, which many forum members rate so highly.

[Ricesnaps]

Absolutly fantastic idea, best thing I've started doing for a long while.

Getting more and more and indeed better work in part comes from having very successful and happy clients. How can your prospective clients be confident that you are a great DJ if you can't show them feedback from prevuious clients. Seems to make perfect sense to me. We all do a lot of things on recomendation or due to consumer confidence. Seems perfectly right we do the same.

Early days for me so far - have an on line survey through DJ Intelligence I am using which I posted a link to in another thread, might be worth having a search for it, but you are welcome to have a look at it and see what you think (or PM if you can't find it)

[Vectis]

Example (http://www.vectisvibe.com/questionnaires/jun07-1.pdf)of one of my printed questionnaires

Also recently started taking on-line submissions (http://www.vectisvibe.com/pages/feedbackform.htm), but usually from guests not from the hirer. I get their email addresses from their request/dedication submissions prior to the event.

[rob1963]

Example (http://www.vectisvibe.com/questionnaires/jun07-1.pdf)of one of my printed questionnaires

Vectis,

I'm in the camp that don't think questionnaires are a good idea, but I must say that yours is one of the best I've seen, mainly due to it's simplicity.

My only other comment is that I think some of the questions need a bit of re-wording so that the possible answers make more sense.

For example, there is a question "Was the audio equipment of suitable quality for the venue?" You would expect a yes or no answer, but the options of excellent, good, adequate & sub-standard don't really make a lot of sense in relation to the question.

I think it would read better if the question was changed to something like "What did you think of the equipment's audio quality for the venue?"

Also, I think "Were you happy with the responses to any requests that were made" would be better as "What did you think of the responses to any requests that were made?"

I don't mean to be picky, just giving my honest opinion.

:)

[Vectis]

Dead right Rob, been meaning to do it for a while. Original was put together in a hurry and I never got round to fixing it. Always planned to put it 100% online but then realised the value of having a piece of paper to put in front of new clients.