Cortex HDC1000 help please

[Reminisce disco]

Hi all,

I have been testing out my Cortex before I use it for the first time in April and have noticed that if I have a song playing in deck A , and I scroll through tracks on deck B or select something on deck B it makes deck A jump slightly!
This happens when the situation is vice versa as well.It also happens whether i'm using a USB keyboard or just using the actual controls on the unit.
Spoke to a mate and he reckons its my external hard drive, something to do with buffer speed??? , all greek to me i'm afraid.!
My external drive is a Packard Bell store and save 3500. (250 gig)
Hope someone can help me out,
Many thanks.

[Excalibur]

Hi all,

I have been testing out my Cortex before I use it for the first time in April and have noticed that if I have a song playing in deck A , and I scroll through tracks on deck B or select something on deck B it makes deck A jump slightly!
This happens when the situation is vice versa as well.It also happens whether i'm using a USB keyboard or just using the actual controls on the unit.
Spoke to a mate and he reckons its my external hard drive, something to do with buffer speed??? , all greek to me i'm afraid.!
My external drive is a Packard Bell store and save 3500. (250 gig)
Hope someone can help me out,
Many thanks.

Have you got the latest firmware installed? Also, don't search like this using File Browser. That can cause hiccups. Is your HD powered ( by a mains adaptor, not jusxt USB, no matter how many cables. )? If not, this can be a big problem. Can be, not will be.

What your mate is referring to is that if your HD was only 5400rpm, and say less that 8mb cache, it might struggle to get the information out quickly enough.

I have to say that we haven't seen a query like this for quite a while, which leads me to look to a firmware upgrade as likeliest solution.

[CRAZY K]

Have you got the latest firmware installed? Also, don't search like this using File Browser. That can cause hiccups. Is your HD powered ( by a mains adaptor, not jusxt USB, no matter how many cables. )? If not, this can be a big problem. Can be, not will be.

What your mate is referring to is that if your HD was only 5400rpm, and say less that 8mb cache, it might struggle to get the information out quickly enough.

I have to say that we haven't seen a query like this for quite a while, which leads me to look to a firmware upgrade as likeliest solution.

Except I have a Cortex over 3 years old with no upgrades and never experienced this problem.

Sounds like a problem with the HD possibly I use a Seagate powered hub with my Cortex, no problems like this.

Try back testing with a memory stick to start with.

CRAZY K

[soundtracker]

Hi all,

I have been testing out my Cortex before I use it for the first time in April and have noticed that if I have a song playing in deck A , and I scroll through tracks on deck B or select something on deck B it makes deck A jump slightly!
This happens when the situation is vice versa as well.It also happens whether i'm using a USB keyboard or just using the actual controls on the unit.
Spoke to a mate and he reckons its my external hard drive, something to do with buffer speed??? , all greek to me i'm afraid.!
My external drive is a Packard Bell store and save 3500. (250 gig)
Hope someone can help me out,
Many thanks.

Mine used to do that until I started using the cortex manager software, as soon as I installed that - end of problem.

[ppentertainments]

Also try a defrag on the hard drive - worked for me once

[DJ Jules]

Download and run the Cortex manager software - it'll index your hard drive so you can search by artist/track/album instead of having to browse by file. Also read Cortex's guide on hard disk management - they recommend formatting as FAT32, and not storing files in directories more than one deep (i.e. in D:\MP3\Mp3file.mp3, not D:\Mp3\Dir1\Dir2\MP3File.mp3).

I think you're probably already on the latest version of the firmware if you're using file browser to locate files.... If you weren't, the unit would have just rebooted

If it is your hard disk (i.e. the problem goes away if you're using a USB memory stick), it might be worth reformatting it as NTFS instead of FAT32 (as this seemed to solve someone elses' problems on here a while ago), or it could be that the hard disk is just too slow (i.e. the unit can't get the data off the disk fast enough, leading to skipping). The only way to elminate this really is to try another disk with the same files/directories on it?

Julian

[alanni1]

I had this problem initially with my HDC1000, but I actually reformatted the hard drive from NTFS to FAT32 and have never experienced the same problem since.

Alan
SoundWave Entertainment

[CRAZY K]

If it is your hard disk (i.e. the problem goes away if you're using a USB memory stick),

Couldnt have put it better myself--

Come to think of it

I did

CRAZY K

[Creature]

the cheat way around it is to add all ya stuff to playlist in cortex manager then load that up via the menu then you can search too your hearts content with the other decks playing - but if you got a keyboard why are you using the file manager just type in the artist or track and it will list em - much quicker

thats presuming you have already checked the mentioned above

but as said easy way if it try a memory stick as no moving parts so you can hold your finger on the file browser as long as you want and there will be no hickups.

Remember harddrives have multipul diskc and heads and are not designed to multitask as the cortex requires playing a track and tehn fast searching

[drcrippen324]

Hi sorry to hijack a thread but kinda fits in with what im asking

im runing the cortex 1000 with the last update from 08 can play happily from flash drive but cant get my external drive to be recognised am i missing somthing obviouse its a WD Eliments 500 gig it is suposedly driver free (plug and play ) it is powered from the wall nit a usb port any advice greatfully recived thanks in advanc

Andi