Complaint from a customer

[ukpartydj]

Again I don’t agree - we’re the experts, we know the industry terminology and jargon, so it’s up to us to make sure the client understands what we’re talking about. I think blaming the client because we’ve taken their understanding for granted and have failed to communicate effectively is a complete cop out.

I think it’s basics like this that need to be taught on DJ workshops.

I can totally respect that if that's what you do it's a great and very helpful... But I cannot remember that level of helpfulness when purchasing anything before. When you buy financial products you get a financial advisor if you're not clued up, why is it different... I'm not sure?

[Excalibur]

! Maybe we should educate people and try to help them...

That's been an aim of this forum since its inception, and I don't think it's likely to happen by next week/month/year/decade.................

.

maybe they should do some research it's 50/50 .

And again,

I think blaming the client because we’ve taken their understanding for granted and have failed to communicate effectively is a complete cop out.

Absolutely.

I think it’s basics like this that need to be taught on DJ workshops.

I disagree. It shouldn't need to be taught at all, it should be ingrained in our psyches already.

The word 'uplighting' springs to mind.

Not sure why.

But true.

[Corabar Steve]

the contract is always signed by the person who is going to be there on the night and dealing with the customer

So you'd let an employee sign, as opposed to a manager or the owner?

[funkymook]

I can totally respect that if that's what you do it's a great and very helpful... But I cannot remember that level of helpfulness when purchasing anything before. When you buy financial products you get a financial advisor if you're not clued up, why is it different... I'm not sure?

Now I’d expect that basic level of service from any supplier or retailer, it isn’t gong the extra mile, it’s the starting post.

[Excalibur]

So you'd let an employee sign, as opposed to a manager or the owner?

Why not " as well as "? Either that, or specify the person likely to be doing the gig.

[TONYTIGER]

So you'd let an employee sign, as opposed to a manager or the owner?

They are not employed by me,i just hire the gear and pass on work for a fee,were does it say they are employed by me ?

[Excalibur]

They are not employed by me,i just hire the gear and pass on work for a fee,were does it say they are employed by me ?

Tony, that's a whole different ballgame, and not comparable to the case set out here, in my humble opinion.

[TONYTIGER]

Tony, that's a whole different ballgame, and not comparable to the case set out here, in my humble opinion.

I tend to disagree,its all about communication did the person who booked this service realize that the person who he booked this disco from was not going to be there on the night from what i read no.

[jonezyr1]

I tend to disagree,its all about communication did the person who booked this service realize that the person who he booked this disco from was not going to be there on the night from what i read no.

I have acctually already said that when this client was booking i told them i might not be the DJ.

Even if I hadnt told them, I still don't think they should of assumed it was the person on the phone that would be there. And the reason I think that is because of the company name/Trading name.

If a customer rang a mobile disco company trading as DJ ****'s Discos or something like that, then the client would be right to assume they are booking that DJ. However, If they call a company with a trading name of TFN events or aything that is not named after the DJ themsleves, then I think that you can not assume you will get the person your speaking to. (You don't expect it with any other type of buisness) Out of curtosy I will always mention that we have a few experienced DJ's nd it could be any one of us DJing their party, Unless they speficaly want one of us that they have seen beofre or worked with before etc.

And with regards to signing contracts. Its a completely differnt scenario when you book other people/companies to fullfill your workload. What we have discussed is wether it should be the DJ (an employee) signing the contract or The company (Manager etc). If you pass the work on then yes of course that Dj would probably sign the contratc. However, If your company is supplying a DJ who works for you then surely you would not have that DJ (employee) sign it unless they were also a manager etc. And then they are signing it in their cappacity of manager etc and not as the DJ. it really boils down to the fact that The person signing contracts should be a representative of the company (Owner/Manager etc) and should never be the DJ JUST BECAUSE they are the DJ.

[funkymook]

I have acctually already said that when this client was booking i told them i might not be the DJ.

Even if I hadnt told them, I still don't think they should of assumed it was the person on the phone that would be there. And the reason I think that is because of the company name/Trading name.

If a customer rang a mobile disco company trading as DJ ****'s Discos or something like that, then the client would be right to assume they are booking that DJ. However, If they call a company with a trading name of TFN events or aything that is not named after the DJ themsleves, then I think that you can not assume you will get the person your speaking to. (You don't expect it with any other type of buisness)

I think your logic is flawed, many sole traders do not trade under their own name, in fact I’d say it’s probably a rarity.