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Thread: Experience with Pioneer Customer Care - Power Enquiry & Rekordbox won't link

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  1. #1

    Join Date
    Jun 2016
    Location
    Wingate
    Age
    39
    Posts
    12

    Default Experience with Pioneer Customer Care - Power Enquiry & Rekordbox won't link

    Hi,

    There's been a couple of times where I've tried to contact Pioneer but have heard nothing, their customer experience is truly appalling. I still haven't had my answers..

    Problem 1) I bought my decks from America (CDJ & DJM Nexus 2000), they state on the side 110V only (i.e. there's nothing to suggest that 230/240V will work), so to get these working safely I use a transformed. Does anyone actually know whether 240V will work on these decks?

    Problem 2) Rekordbox won't link up from my iMac, but it will from an old MacBook?

    Thanks in advance

  2. #2

    Join Date
    Nov 2014
    Location
    Durham, Co Durham
    Posts
    3,061

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    Quote Originally Posted by deepgc View Post
    Hi,

    There's been a couple of times where I've tried to contact Pioneer but have heard nothing, their customer experience is truly appalling. I still haven't had my answers..

    Problem 1) I bought my decks from America (CDJ & DJM Nexus 2000), they state on the side 110V only (i.e. there's nothing to suggest that 230/240V will work), so to get these working safely I use a transformed. Does anyone actually know whether 240V will work on these decks?

    Problem 2) Rekordbox won't link up from my iMac, but it will from an old MacBook?

    Thanks in advance
    If it says 110V only on the case, then there's every chance they mean it. It's marginally cheaper in some scenarios to have different PSUs for different parts of the world as opposed to a universal one, which will be why they've done it.

  3. #3

    Join Date
    Jun 2016
    Location
    Wingate
    Age
    39
    Posts
    12

    Default

    Quote Originally Posted by juski View Post
    If it says 110V only on the case, then there's every chance they mean it. It's marginally cheaper in some scenarios to have different PSUs for different parts of the world as opposed to a universal one, which will be why they've done it.
    Yes, it's my fear... Some units actually state 110V / 230V, units in the UK state 230V only. I would have thought the costs in the different manufacturing set ups to manage PSUs wouldn't have made a change in PSU worthless for the sake of a few pence, especially when the items are quite pricey anyway.

    I just wish I could lose this bloody transformer...!

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