Cancellation terms.

[Retrodisco]

I don't buy it, who books the wedding entertainment for a friend, at the last minute before a wedding as a gift without mentioning it before doing it, nobody.

Who goes with some random guy, when you have thought long and hard and chosen the one for you a

Uncle bob has offered to do it I reckon.

[Twinspin]

They was going to try and get the whole lot back but I told them it wasn't going to happen.

[ckpr2]

It pays to be fair to customers as one day they might want to book a disco again.
Also customers talk to mates and recommend or don't recommend you.

[discomobiledj]

They've either got a Uncle Dave who is playing whatever is on his ipod or the venue has sorted something out for them at a cheaper rate.

I would definitely change your terms to have payment at least 30 days beforehand and if cancelled x weeks before then a sliding scale of refund.

At 30 days chances are you'll get another gig to replace the original but at 14 days prior the chances of getting something else is much less likely.

[musicology]

Depends how you want to view it really. Half the fee and a night off, I'd be happy enough with that. You were happy with that when you decided on your t&c's.
They clearly booked in good faith as they paid up front. If you're anything like me, cancellations occur extremely rarely so it's just a case of shrugging your shoulders and moving on. Sometimes it happens and just can't be helped. Enjoy the evening off and remember you've been paid for it! By all means review your terms if you wish, it's entirely up to you what you're comfortable with.
I take nothing from a customer in advance and the 2 that cancelled this year (within the 14 days) were totally apologetic and happily paid the full amount due. There have been a couple of other cancellations where no fee was due and I filled one of those and just lost out on 1 night without a booking. C'est la vie!

[DazzyD]

Depends how you want to view it really. Half the fee and a night off, I'd be happy enough with that. You were happy with that when you decided on your t&c's.
They clearly booked in good faith as they paid up front. If you're anything like me, cancellations occur extremely rarely so it's just a case of shrugging your shoulders and moving on. Sometimes it happens and just can't be helped. Enjoy the evening off and remember you've been paid for it! By all means review your terms if you wish, it's entirely up to you what you're comfortable with.
I take nothing from a customer in advance and the 2 that cancelled this year (within the 14 days) were totally apologetic and happily paid the full amount due. There have been a couple of other cancellations where no fee was due and I filled one of those and just lost out on 1 night without a booking. C'est la vie!

A lot of full-time DJs wouldn't be happy with half fee and a night off as half fee might not fully pay the rent or mortgage or fill the fridge and food cupboards!

[ppentertainments]

I have had my T&C checked by a solicitor and they are enforceable, however to what extent I would see them through is questionable given the negative feedback that could be received.

I take a £50 booking fee which is non refundable and justifiable as they get my wedding pack. The remainder is due within 28 days and again the full amount is paid by then and not refundable.

I have thought about increasing this time to 6 weeks in line with most venues, but realistically with my business I can fill a date within 28 days, although maybe not as lucrative admittedly.

A sliding scale to me is just too confusing.

[musicology]

A lot of full-time DJs wouldn't be happy with half fee and a night off as half fee might not fully pay the rent or mortgage or fill the fridge and food cupboards!

For sure, but that doesn't affect what's been stated in t&c's. I was just pointing out that it's better to look on the bright side rather than get fed up about something out of your control. Hopefully the professional full timers will understand the business well enough to accept there will be cancellations and have built that into their business plan. Better to focus on marketing in order to get more bookings so the odd cancellation has minimum impact on overall income.

[ukpartydj]

My terms are quite "tight" in my opinion, but I won't always enforce them to the letter if I feel it's harsh.

Better to be tight and not always enforce than to lose out and feel hard done by I think!



If the client cancels (for any reason) or changes or makes significant changes to the details such as location, times and date. the deposit will be retained.
The following fees may be charged if cancellation of entire service including any extras is made at least 14 days after booking:

Notice given
Over 3 months

No additional fee

less than 3 months

25% of remaining balance

less than 1 month

50% of remaining balance

less than 14 days

75% of remaining balance

less than 7 days

Total fee payable


The above chart will also apply if the client decides to cancel any addtional extra but not the entire service. Only the cost of the additional extra will be taken into consideration as opposed to the remaining balance.

If however the booking is made by the client less than 30 days from the event date reduced cancellation fees may apply:

Notice given
less than 1 month

No additional fee

less than 14 days

25% of remaining balance

less than 7 days

50% of remaining balance

less than 3 days

Total fee payable

[musicology]

I don't understand why you charge cancellation of extras, unless you not own them and have to book them from another supplier. If you own these extras, what's your justification for any costs incurred by you?