We're getting pestered, harangued and HARASSED to give feedback about all sorts of services now so I'm not surprised people aren't falling over themselves to leave reviews. Buy a flipping pencil from Amazon & they'll send you emails NAGGING you to wax lyrical about how amazing the experience was.
Anyway, they came up to thank you for a job well done as you were packing down, ISN'T THAT ENOUGH?
Seriously though, I don't have any answers here. A mate of mine tried a certain seminar giving DJ's tips on getting clients to worship the ground you walk on. No discernible change in customer behaviour. "Oooo free stuff! That's nice....".
Maybe the key is to not just exceed customer expectations but 'blow them away'. This probably varies from simply showing up on time to saving a bride's parents' life while leading a conga around the venue handing out free drinks.
Some gigs, I'm glad I didn't receive reviews for . Imagine last week's bride had left one including the snide comment about them having picked ,'most of the music'. Noooooo! :Lol:
It bugs the life out of me how two of my mates in particular don't just get reviews.
They get multi paragraph tomes from couples basically outlining how god-like they were. Unprompted apparently. And yet, they're not doing that different a job to me. Different people in slightly different demographics though..... Mind, both do have such a gift of the gab.... You've either got it, or you don't?