It's good to see that things appear to be getting back on track for existing clients of Leap. It's just a shame such a long period of uncertainty for them may have already put off other potential future clients.

Jonny Boy - I wouldn't feel too guilty about the way your thread has turned out. There is loads of positive advice and opinions being given here so, if Leap take any of it onboard, you OP may have helped to improve the customer experience of their clients in the future. Likewise, any business operator / service provider who reads the thread may pick up a few tips thus improving customer service on a wider scale!